Sephora

I made the mistake of trying the Same Day Unlimited free trial just before Christmas 2022. I did not cancel in time and was charged for the year and they do not let you get a refund. This is my bad and so were some of the reasons I found out the hard way that the Same Day Unlimited is not that helpful. I am in a metro area and near an even larger metro area, so I don't think I should see too many issues on availability, but I did.You need to make sure you clicked on the Same Day shipping option while adding each item to your cart. After an order arrived later than I expected, I realized this. So next time I tried to use this feature and I clicked the option, I found that almost all items I needed were not available for Same Day shipping. So it is cumbersome to use and not as useful as you would think. I think I'll keep my fee for using on the 6.95 fee the few times they area available to get that fast.

I have never been an avid shopper at sephora (the brands they carry are typically too pricey for my tastes); however I must praise them for their quality goods and ESPECIALLY for their wonderful staff. They always do a great job to make sure you're taken care of and their make-overs are wonderful. I had my eye make-up done (to test for prom) and it looked wonderful. They woman explained the process very well and she did an excellent job of taking my soft, natural style and making it a little more dramatic for a special occasion. When in doubt, try it out!

My recent experience ordering from Sephora has been beyond disappointing. In the past, Sephora used either UPS or USPS, but now they are using OnTrac, and, as a shipper, they have a terrible track record. When I tracker my two orders, it was "claimed" that they were out for delivery. Then they were sent back to Sephora. What?! I used to receive my orders in 3-4 days. I am not sure that I will continue to do business with Sephora.

I must also add that in the past couple of years, returning an item without a receipt is verboten! They are like the Gestapo, I hardly ever make returns to ANY store, but Sephora customer service stinks. I was treated like a leper when I tried to return an item.

I was looking forward to the Christmas gifts I had ordered from their website only to get an email that my order was cancelled. I use my debit card for other major company online purchases and never ever have an issue conforming my billing address! The address I provide is where I live and that's where I want my order shipped as well. They treat you like a card fraud and I work at a bank. Then the customer service rep tells me to contact my financial institution. I then asked for my refund and she told me it would take 1-7 days. It's been three days since the email and we will see if I even get a refund on time. If not hell hath fury on Sephora.

Just had an awful experience with customer service regarding my online order that was shipped to my old address. The customer service rep I spoke to as well as her manager who never made it on the phone, did not care much about keeping customers happy. I was told I'd have to wait another week for my order, that was sent to the wrong address to begin with. When I asked to have it shipped via 1 day shipping, somehow that takes 3 days, plus I would have to pay for overnight shipping. That is ridiculous and not what a pissed off customer wants to hear. Waiting 2 weeks for an order, and not even being told that is returned to you was not bad enough I guess to get me my stuff in time or in the next day or two. The points that the manager added to my account for the inconvenience mean nothing, since this experience left me very unhappy and willing to shop elsewhere. Much improvement needed in customer services.

I love ordering from sephora, they give you free samples and the delivery is really fast I usually get it within 3 days, 4 days max but usually within 3 of placing my order. I love ordering from their website when I cannot make it to the store. There are a lot of selections on line, only thing is you can't try them on so it's kind of like a blind buy but you can return the item(s) you don't like in store or ship it back I believe. I've only return 1 item because the shade did not match me and I just went to their store with my receipt and they took the return.

I purchased a lip liner pencil in April and it was defective. I was unable to return/exchange the pencil until today due to surgery and not feeling well. Because it's been over 3 months, they would not exchange the defective pencil. I asked to talk to management who would not rectify the problem even after explaining the mitigating circumstances. I called the corporate office, and after speaking to two managers and explaining my situation, they too told me they could do nothing because it was after the 60 days. I will never by a product from Sephora again, unfortunately the salespeople and management at Sephora don't care.