Sue M.

I purchased a lip liner pencil in April and it was defective. I was unable to return/exchange the pencil until today due to surgery and not feeling well. Because it's been over 3 months, they would not exchange the defective pencil. I asked to talk to management who would not rectify the problem even after explaining the mitigating circumstances. I called the corporate office, and after speaking to two managers and explaining my situation, they too told me they could do nothing because it was after the 60 days. I will never by a product from Sephora again, unfortunately the salespeople and management at Sephora don't care.