Mrs M.

I made the mistake of trying the Same Day Unlimited free trial just before Christmas 2022. I did not cancel in time and was charged for the year and they do not let you get a refund. This is my bad and so were some of the reasons I found out the hard way that the Same Day Unlimited is not that helpful. I am in a metro area and near an even larger metro area, so I don't think I should see too many issues on availability, but I did.You need to make sure you clicked on the Same Day shipping option while adding each item to your cart. After an order arrived later than I expected, I realized this. So next time I tried to use this feature and I clicked the option, I found that almost all items I needed were not available for Same Day shipping. So it is cumbersome to use and not as useful as you would think. I think I'll keep my fee for using on the 6.95 fee the few times they area available to get that fast.

Do not bother with this company. You will wait for near an hour for customer service reps and get the run around. Shipping dates just get moved later and later and when items do arrive, they are damaged. They want you to accept all orders so you are stuck with it while hoping they can send you replacement parts to fix it yourself.
I ordered a lot of furniture in April of 2021 for my new house after purging my old dinging room and kitchenette furniture in the move and accepted back orders changing my delivery date twice. By September, I was ready to cancel the order. Each call to customer service would be 45 minutes waiting on average. I talked with someone and they were able to split the shipment since some of the order was available. That furniture did not pass inspection at the local delivery company and then the headache of getting those companies to talk to each other and get replacements coming was a nightmare. By December I was asking to cancel as I was done waiting when each replacement was also coming damage and customer service could not keep things straight to know what to order for replacement next.
I requested a call back instead of waiting once and two day later received a call, but the rep wouldn't want to resolve anything and said they would have the last rep that handled my case call back and that call would never came. I am so done playing roulette with the customer service and one call experienced was very rude. They have mentioned that there is penalty for cancelling as if trying to deter you from doing so. There should not be a penalty for unreasonable circumstances that are on their end. They certainly should not be wielding that like a weapon either to stop you from cancelling.
After this long, I would rather pay a penalty then stress out about this company one more day. I learned my lesson the hard way that online represented companies can be very devious.