Gina B.

Website is fine, just beware of what you order... I ordered a coat in November for a Christmas present it was in stock, but was soon emailed that it wouldn't be in until sometime in December. This was fine, until this then became, lost. Six, seven emails, phone calls later to which then argued with me about my order (although it was on my credit card) I got the card in late Jan. I don't even think it is the same coat, REAL CLOSE-but no cookie. Never AGAIN.

As I said, website, great, but CS- is awful. Watch what you order, and don't have a problem. It takes them forever to refund money, and they act like even when you do return an item-- they don't have it. I've completely quit doing business with them! And trust me, I was hooked for awhile. I adore makeup, but not at this place. Their CS workers are downright rude.

It took a little while for the shipping... but I got the products that I ordered, and I was somewhat worried... but the prices I paid for the products, was AMAZING... this other guy, obviously--never ordered, just par-oozed. You are transferred to a "trusted" checkout completely not offiliated with the site itself, just like many sites we use everyday. You don't pay the site directly. I don't think they should be judged by "broken english". I got Mac, Bobbie Brown, and Chanel for a fourth of the regular price, and it is the real deal.