- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Tried to order through the Sephora app… The order goes through but then gets cancelled 2 minutes later for "Unsuccessful Authorization". Apparently they needed to verify my information. Fair enough. I really wanted to order from this company because my girlfriend loves Sephora.
Spoke with 2 different Sephora reps via chat and 2 other reps via phone… Verified my info every single time, and no matter what happens, my order gets cancelled.
It has now been over a week, and I've spent over 3 hours of my time wasted just trying to place an order!
Opened a service ticket through email… The Sephora customer support rep tells me to call their toll free number. I've already done that TWICE!
After informing the rep that I've already called twice, they unapologetically tell me to call the toll free number, basically ignoring the fact that I've called twice already. No effort whatsoever from anyone at Sephora to help me, other than just repeating "call the toll free number".
Awful, AWFUL experience. I will never ever buy from this company ever again. This is the absolute worst shopping / customer experience I've ever had.
Tip for consumers:
Awful customer service!
Products used:
None, could not complete the order!
Jordan hasn’t received any votes.
Jordan hasn’t received any thanks yous.
Jordan doesn’t have any fans yet.
Jordan isn’t following anybody yet.
Empty.
