Ashley V.

Buyer beware: when you buy online, their "30 day" return policy applies to when you place the order, not when you receive the item. It took almost two weeks to receive my item and went to return before 30 days of when I got it and was only offered store credit. Apparently, it is the customers fault when they experience shipping delays. I was met with terrible customer service and refusal to take accountability for the delay on their end. This company has gone down hill.

I'm not sure where all of these 5 star reviews are coming from. I'm sure these people were offered some incentive to post a positive review. This company did not disclose their design operations are in India so there is a 13 hour time difference and constant miscommunication between me and the designer. This business model is set up for failure and when I tried to communicate this with customer service, they provided me with automated responses and no solutions. BUYER BEWARE!