I had PULS repair my dishwasher handle 3 weeks ago. It appointment was fine, technician showed up and did the job. It cost around $250. The handle broke again 3 days ago and under PULSs guarantee, I requested an appointment to redo the job. Well, that was 3 days ago. First day, they canceled 7 min before the scheduled time. Second day, they canceled 6 min before the scheduled time. today, Day 3, they did not show up at all. After many calls to customer service (with ridiculous background noise) they promised someone later in the day. Technician actually called to say he was running late, but would see me in 1/2 hour. I then get a text message saying "sorry you had to cancel". Seriously? I am in contact with their customer support, but honestly this has been a NIGHTMARE!! I am going to file a disputed charge claim with my credit card company. If you are a homeowner, landlord, property manager, real estate agent, STAY AWAY FROM PULS!! Read the Yelp reviews as well. This seems to be the way they operate.