Member since November 2018
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I ordered groceries using Whole Foods Amazon Prime. This was only our second order using the grocery service. The first order went perfectly. The second delivery didn't go as well. to make a long story short, our order had been delivered to the wrong street entirely. I messaged Amazon, received a callback immediately. The representative was able to see that the order had been delivered to the wrong street. He apologized, offered to refund the order and give me a $15 credit towards my next order. He was very polite and helpful.
I've tried 3 meal plan services. I'm vegan so really wanted to love Purple Carrot and thought for sure this would be my favorite. Instead, it not only turned out to be my least favorite, but I've also vowed to never do business with them again. The meals are good (Green Chef is better though) but the ingredients are not organic & contain unnecessary preservatives. I have a sensitivity to pesticides so for that reason decided to cancel. I could have made do with the poor preparation instructions. Their FAQ's gave an email address. I emailed the company asking to cancel. A month later I receive an email that a box had just been delivered. I had a million things going on with it being Thanksgiving week and a fridge filled with holiday items. So this box being delivered was a huge inconvenience. I called purple carrot and was told I had a promotional $25 credit that could be applied to this box (Um, if I already had the credit why hadn't it been applied already?) & that was all they will do. "Oh and by the way, there is another box being delivered next week." They refused to stop shipment on the next box & refused to give me any sort of discount even though I didn't plan to cook this week. They admitted during the call that they realized that their cancellation system had not been working properly so a week ago had changed to a new method. So even though I did my part by emailing them a full month ago I was still stuck. Had they worked with me I would have considered their service if it went organic in the future but now I will never do business with them again.
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