Catherine K.

This is the second time. On today I left my designated parking space to go to store and on my return an Amazon Prime truck was parked there I blew for him when he was going make delivery and he looked back and didn't care and proceeded with delivery. On his return which I had traffic backed up because he was in my parking space, the driver took his time and sat and didn't move,so I guess he was being defiant because I blew for him to move. On another occasion the same driver parked behind me and blocked me in and I told him I needed to get out he didn't move and proceeded to deliver package. Again took his time to move. The truck number is *******. I called customer service to complain he asked me for the last for of credit card to identify me and go to playstore to install app. What kind of foolishness is this! I asked him y he needed my credit card for a complaint, he said that's there procedure.

This is the second time. On today I left my designated parking space to go to store and on my return an Amazon Prime truck was parked there I blew for him when he was going make delivery and he looked back and didn't care and proceeded with delivery. On his return which I had traffic backed up because he was in my parking space, the driver took his time and sat and didn't move,so I guess he was being defiant because I blew for him to move. On another occasion the same driver parked behind me and blocked me in and I told him I needed to get out he didn't move and proceeded to deliver package. Again took his time to move. The truck number is *******. I called customer service to complain he asked me for the last for of credit card to identify me and go to playstore to install app. What kind of foolishness is this! I asked him y he needed my credit card for a complaint, he said that's there procedure.

I brought my car for diagnostic and when I read work order it stated I was 2 quarts low on oil. When I questioned it he told me I had oil leak. So, I called location where I had oil changed, but lady said technican didn't put in computer but wrote it on work order and didn't mention it to me. I know I didn't have oil leak when I brought car there. So I complained twice and it was supposed to be given to regional manager and I was supposed to give him 2 business. On both occasions 2 business days was given and no one reached out to me. Then, I need mechanical repairs I asked could I start on getting repairs. The man Kerry told me I should look into getting another car, but he put on work order I declined repairs. After I went to Goodyear and let them look at my car. They told me what needed to be repaired and said to start off the most important, and I wasn't told buy another car. If I could rate Firestone a zero I would the worst way to treat a customer. I might need repairs, but I know I didn't have oil leak!