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Oklahoma
1 review
0 helpful votes
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Horrible
January 23, 2025

You're forced to sit through a ton of ads. Sometimes even double up. They are not unskippable either. Then the quality is sub par. They say 1080p but looks more like low quality 720p if even that. Then the line up itself is nothing special and severely lacking.

The only good thing I can say about it is they have really old shows i enjoy but the cons and price over power that one little good thing.

Sorry, but for the price versus what you get it's a huge scam. Stay away!

Date of experience: January 23, 2025
Texas
1 review
0 helpful votes
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Nothing works well with Record & Playback; when successfully recording, when playing back can not skip commercials (pls note, they are recordings and not VideosOnDemand). The tech support in Phillippines is an ABSOLUTE joke as they have ZERO training and all 20+ agents I have talked to in the last 13 months are just incompetent. Also, these people use a disgusting play: when they can not answer your question(s) they just go SILENT (in hopes that you hang up the phone) - just absolutely unprofessional and rude. There are so many issues with this service than I can write a book; from buffering, to snowy and/or freezing picture (I have good coverage on my home with 500/500 fiber-optic speed). We noticed that if we start recording a show with many seasons/episodes, the system does not display the newly recorded shows but takes us to the VideoOnDemand library so that we are not allowed to skip commercials. But then, even if it is a pure recording there are almost always commercials that you can not skip. JUST A CRIMINAL company! Do yourself a favor and stay away from them... I know there are no 'angel' companies out there anymore but this company is BRUTAL... just draw-quick cowboy-style KILLERS! Last, I feel quite embarrassed finding out how deceiving this company is as 10+ yrs ago I had 'embraced' very favorable whatever was run by Google. Unfortunately, throughout the years I have discovered this company being a wolf dressed in a sheep's hide. They will take you for a ride, 100%.

Date of experience: February 10, 2025
Maryland
1 review
0 helpful votes
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Highway robbery
February 26, 2025

On Dec 20,2024, I accepted an offer for a free trial on you tube tv to evaluate to decide whether or not to join the service and gave them my card information and they charged it $1.17. Three days later, while the free trial was ongoing, they charged my card $75.24, wrongly claiming that I signed to start the service. I cancelled as soon as I found out that they charged my card without my consent. They summarily rejected my online application for a refund and there was no other way to reach them by phone or otherwise to explain my case. They stole my money and my advise to whoever ask me is not to get near You Tube TV.

Date of experience: December 20, 2024
Wisconsin
1 review
0 helpful votes
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You tube tv is a ripoff
September 22, 2024

Channel lineup is lacking compared to hulu for same price. Interface to use appears to be implemented by monkeys or some other primate, not made for human use! The resolution is like watching an old rabbit eats black and white box. Get hulu, or fubo. Steer clear of this garbage you tube app!

Date of experience: September 22, 2024
Philippines
1 review
0 helpful votes
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PRICE
June 23, 2024

Youtube sucks. Price is way to high. $77 is past price and I think I should cancel. But no discount if renew. Back when was $35 month was a good deal. Now fraud to $77 month. Should start a lawsuit on ripping of people. Then they might listen. Just pissed off now.

Date of experience: June 23, 2024
Idaho
1 review
0 helpful votes
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Terrible
February 11, 2024

I knew I would be late watching the Super Bowl. So I logged on slightly more than one hour before it started and set the recording. In between that time and the actual start time, YouTube TV system realized I had an updated debit card number. It did not record it. I missed it. Firing this service for life

Date of experience: February 11, 2024
California
1 review
0 helpful votes
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This app is terrible
April 10, 2024

40 second long ad breaks, watching a video with over 500k views is basically impossible without clicking out and clicking back in to avoid the common 30+ second ads. I use adblock on my pc and you should too, look up uBlock origin folks.

Date of experience: April 10, 2024
Illinois
1 review
0 helpful votes
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I got YouTube TV for the NFL season and I pay my bill on time. Every two weeks they are trying to take money out my account stated that my bill needs to be paid. I just canceled my subscription with YouTube. Not good provider.

Date of experience: November 4, 2023
Washington
1 review
1 helpful vote
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Customer service issue
October 30, 2023

I called customer service to try and avoid getting my service paused. I knew my payment was going to be late, and I was informed that I had until the next day. I got home from work that evening, then was watching my favorite show, which I had recorded and guess what? They shut me off right in the middle of the show! I was so upset because I had been lied to by the customer service person. I will not go back to that service again!

Date of experience: October 30, 2023
Pennsylvania
1 review
1 helpful vote
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Free Trial
February 24, 2024

They advertise 21 day free trial. After I went and signed up I was told it was only 5. I wouldn't have signed up for only 5 days if I new this. With working all the time. Not enough time to check it out thoroughly.

Date of experience: February 24, 2024
New York
1 review
0 helpful votes
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Don't do it don't subscribe to YouTube I did the free trial decided it wasn't for me canceled my subscription and they continued to charge me. You can't get anybody on the phone at YouTube. Nor is there an email address. The craziest thing is I signed onto my Google account and requested to chat with somebody and then they transferred me to another website where they wanted me to put my credit card in again I ended up having to cancel my credit card in order to guarantee that they stopped charging me.

Date of experience: February 16, 2024
Massachusetts
1 review
2 helpful votes
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Scam service
November 26, 2022

Someone keeps using my account and changing my home area so I'm not able to watch hardly anything from my home. I would highly recommend not wasting your $65 a month on this service and getting dish or something else like that

Date of experience: November 26, 2022
Texas
2 reviews
2 helpful votes
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Youtube was made to get rid of the cable tv formula, Why on gods green earth do we need another cable tv program spearheaded by the company that makes comcast look generous.

Date of experience: October 10, 2023
Alabama
17 reviews
5 helpful votes
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The channel lineup excellent being able to delete worthless and useless channels. Would be better if they had a weather channel. The price is excellent. The only downside is YouTube TV AKA Google does not have live one-on-one customer support. They feel they do not need a telephone number to do business. Their motto is Don't sell the customer what he wants sell him what you got. And to top it off if you are able to get someone on the phone it is not an american-based site it's a bunch of foreigners reading from q cards

Date of experience: July 23, 2022
South Carolina
1 review
1 helpful vote
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YouTube TV don't waste your time or money. The app constantly freezes during live TV and recordings. If you send feedback they never respond. If you complain too many times it seems to freeze more often. No one returns emails and or feedback there's never a response back and you can't call anyone... Zero stars

Date of experience: July 23, 2023
Pennsylvania
1 review
2 helpful votes
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You get a give feedback button. You click that and it says, "thanks for the feedback".
Rinse and repeat.
We have two places in two different states. The money I am saving is nearing the "it isn't worth it" level.
There is no infrastructure for support when a problem like this arises and your on your own.

Date of experience: September 6, 2022
Florida
2 reviews
4 helpful votes
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You tube tv
March 23, 2023

I've been charged 4 extra months for you tube tv before I finally figured out the charge was coming from a second account that got double billed from the first time I signed up. An account I don't use and couldn't figure out how to cancel since they don't have a phone number to call or email, chat for that matter. Basically no customer service! Learned the hard way $240 later. I will never be using you tube tv again! Very poor

Date of experience: March 23, 2023
Texas
1 review
2 helpful votes
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Disconnecting from YouTube TV is a nightmare. They asked us to get a gift card for $200.00 just to get a number from it to give them. I refused to pay $200.00 to disconnect and they said that if we don't, they will charge us $500.00. This is the craziest thing I have ever heard. Has anyone else had a problem Disconnecting their service?

Date of experience: March 25, 2023
Illinois
1 review
1 helpful vote
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YouTube Tv has the worst customer service I've ever encountered. I have been double billed as others have mentioned. They have been giving me the run around.

Date of experience: November 28, 2023
Oklahoma
1 review
0 helpful votes
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We tried
September 7, 2023

We purchased the nfl package every year since they have had it. We were going to go with YouTube now that they have the nlf package. Signed up and didn't away there was a problem. We have an extender in our home since we have a basement. Since it's seems like two different internets. We called it get help through YouTube tv customer service and he said he would help for $160! This is ridiculous! The nfl should be ashamed giving that contract to this company

Date of experience: September 7, 2023

Overview

YouTube TV has a rating of 1.2 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with YouTube TV most frequently mention customer service, credit card and free trial. YouTube TV ranks 297th among Videos sites.

service
54
value
52
shipping
22
returns
26
quality
47