YouTube TV

Disconnecting from YouTube TV is a nightmare. They asked us to get a gift card for $200.00 just to get a number from it to give them. I refused to pay $200.00 to disconnect and they said that if we don't, they will charge us $500.00. This is the craziest thing I have ever heard. Has anyone else had a problem Disconnecting their service?

YouTube Tv has the worst customer service I've ever encountered. I have been double billed as others have mentioned. They have been giving me the run around.

We purchased the nfl package every year since they have had it. We were going to go with YouTube now that they have the nlf package. Signed up and didn't away there was a problem. We have an extender in our home since we have a basement. Since it's seems like two different internets. We called it get help through YouTube tv customer service and he said he would help for $160! This is ridiculous! The nfl should be ashamed giving that contract to this company

Terrible service, not honoring their promos, 75 channels for 75$ it's expensive!
The taxes they charge is unbelievable high!
Costumer service unprofessional, rude and unknowledgeable. There is no one to talk to.
It's a nice idea but very bad execution.

I have 2 new Sony Smart TV's same make & model. One tv has YouTube TV. The other tv cannot verify my Home area. I have deleted & reinstalled, reviewed my iPhone & computer settings. Everything I can think of online. There is no way to fix this. Clearly if one tv has it & the other doesn't somethings wrong. Why is it so easy to sign into Prime & Netflix on multiple tvs but not Youtube? The app is a nightmare. NOT USER FRIENDLY. I'm thinking of dumping YouTube tv & going with apple or another app.

YouTube TV is new, and they've hit the market with a bang. I thought I'd give them a try, as I was dying to get rid of another streaming company. Once I started using it, it was a no-brainer.

Unlike most services, YouTube TV doesn't have hidden costs or unexpected add-ons. You get what you see, with an easy-to-use-and-understand interface, the ability to add shows to your library, and the option to have those shows DVR'd.

PROS:

Family Is Invited! Up to five family members with a Google account can be invited, no extra cost. They then have private access to their own viewings, lineup, recordings, etc.

Live and On-Demand, DVR, ability to watch a network show right after it's aired. Pausing live? Priceless.

Fast forwarding, rewinding, and pausing is available for on demand and live shows.

Clean, user-friendly interface.

CONS:

No Comedy Central.

So many obscure sports networks to get past; it almost feels as though there are as many of those channels as there are regular ones. I'm also 99% sure this is a common issue with all streaming services.

I've been subscribed to YouTube tv for about two months. The reason I did is because it was listed #1 on the top ten list. But, for the last two months I get a lot of freezing and buffering especially on playback recordings and commercials. I have other streaming services I use and do not have this problem, so I know it's not my internet. I like the channels I'm able to get and the unlimited recording. I do wish that you could delete a recording that you have already watched would make it easier to simply to find the new recording. But because of the freezing and buffering (hard to enjoy a program when it keeps doing that) I will be cancelling my subscription.

The amount of on-demand commercials is truly ridiculous. They are 2 1/2 to 3 1/2 minutes long. If you missed something by 10 seconds and want to go back and look at it, and happen to go into the commercial zone again, it makes you watch them all over again. Commercials start before you even start watching, then more a few minutes in and more after a small few second break. The commercials are very long and repeat the same ones over and over. You cannot fast forward or rewind the commercials. Extremely frustrating considering you are paying $75 per month!

I subscribed but when I unsubscribed, they have kept charging me monthly. My bank says they have had a lot of problems with them and the only way to fix it is to cancel my card. You also can't speak with anyone if you can find the number, which is difficult. The message you receive refers you to their website.

When you want to record a show, you should not have to record the entire series, which includes past shows. Way too many programs record. I want to be able to just click on a show or movie and have it record instead of every episode recording. Just because there is no limit on the amount for the DVR space, you should be able to click on which ones you want to record instead of every one recording. Get like Direct TV and let us click on separate programs to record instead of always recording the entire series, esp. When it records past shows.

Save your money or spend on a different tv service. Way too many useless and repetitive ads. Show comes back on but God forbid you want to rewind something funny and see it again then youll have to watch 3 minutes of ads again before you can watch. And if you don't remember timewise what the funny part was at then you'll risk a third 5 minute commercial just from trying to watch. Do what you want but I'm taking my money elsewhere.

They turned off my service. So I paid them took the money off my card. After 3 hours still waiting for them to put it back on. Didn't wait 3 hours to take my money. 2 minutes it was gone. Unbelievable

About to watch a video reluctantly saw 2 20 second ads before the video, 1 minute in to the video another 2 ads first 1 20 seconds long, absolutely disgusting way to get viewers to pay £8 a month to watch vids minus the ads, whoever's thought of this should hang their heads in shame.

I cancelled my membership 6 months ago, they never cancelled and continued to charge me for the WORST TV service that is the most expensive with the least amount of popular channels. Its cheaper to have cable.

While the channel selection is really good, there are two major flaws with the YouTube TV interface:
1 - There is no easy way to scroll through the TV schedule for multiple days ahead. You can easily search for a specific show, but just wanting to get a bird's eye view of the schedule is impossible if you want to go more than 48 hours or so.
2 - Even if you mark a TV show to record, it won't necessarily show up in "New In Your Library". You CAN however scroll through a list of TV shows/movies that you have recorded, but it's really easy to lose track of what may be new to watch; there's no way to sort by "oldest to newest" or vice versa.

These two issues really need to be fixed to make YouTube TV more user friendly! It's not really a great replacement for a normal DVR as it stands now.

First of all be aware that YouTube TV has no customer service should you encounter a problem… AND you WILL encounter problems! When they update, it messes with the viewing area and it's almost impossible to fix it. This last time I could NOT fix the problem and had to cancel. Fortunately for me it was almost time to renew so I only wasted a small amount of money. This service is almost as high as local cable so is it even worth it?! The only positive is the cloud DVR but that's useless if you can't get it to load. Buh bye YouTube TV

We got YouTube tv because we were forced to in order to keep the NFL ticket. We paid extra money for the NFL ticket. Now we are constantly missing games because we would have to pay for other services to get games. THE ENTIRE POINT OF HAVING NFL TICKEY IS THAT WE GET EVERY GAME. Beyond disgusted.

My disabled sister inadvertently subscribed to a 420.00 package because she didn't know how to operate the remote. I found this out when I could no longer get a tv lineup on that particular television. They asked for a Cash App payment, I was on the phone for 1:40 minutes and supplied all the necessary information only for the rep to come back and tell me that they were having a problem with Cash App. He then asked if I had Zelle, and stated that I had to pay the 420.00 through Zelle and they would reimburse me, ( I thought, what kind of scam is this) I'M STILL WAITING for my refund. Now I have no tv service and, the manager, Rawn Bellford, hung up on me. I'm big on customer service...guess I'll be switching providers.

Bye bye! YOUR decision to not come to terms with the MLB network. Unfortunately this decision will cost you some viewers and I will be one. The kicker was the fact that not only getting less from YOUR decision but now you've raised your rates 13%. Who is in charge over there, a computer I'm sure! NOT GOOD BUSINESS! Bye bye!