YouTube TV

YouTube TV is absolutely garbage! Froze me out of my account, don't know why and they could not explain why. Had to upload my drivers license to prove my identity. Then they tell me it will take up to a week to review. A WEEK? I say STAY AWAY from YouTube TV.

So one of the reasons we signed up for the NFL ticket was because You Tube TV boasts a "family sharing" plan and both my wife and I wanted to be able to access NFL Ticket on our mobile apps. We were misled. Even though you add a person on family sharing, you can ONLY use the person's email who initially subscribed to the account. I learned this after spending 45 minutes in a chat with a "customer service" representative who talked in circles, refused to give me theeir name and refused to send me a copy of the chat. Terrible. Much worse than DTV (and that is a pretty low bar).

There is no option to pay bill. I get the reoccurring payment process, but I do keep my cards locked due to a identity theft. Youtubetv will charge your card early in the morning hours. I unlock my cards at 8 am every morning when I know I have a payment due. Why do they charge your card at 3,4 and 5 am in the morning when most people are not awake. Youtubetv or any businesses should not be allowed to charge your card at that hour. Anyway, I went to pay the bill so it would not get disconnected but there is no option to pay. All it says is update payment method. That's is not the problem. I just wanted to pay the damn bill. I had a RUDE representative tell me that I only need to update my payment method and that's it. Ask I try to tell him that is not the problem I just want to pay the bill. I asked to speak to his supervisor, he tells me I didn't need to talk to him. I asked why not, what are you hiding? He told me that he doesn't have to tell me. I told him switch me to the customer survey he then hung up on me. At the beginning of the call I was told I could take the survey on customer service, but never got the chance since he hung up. This company is hiding something and is rude. The representative is either a new person or just don't like his job! Youtubetv use to be a good service bit it seems like they are going down hill. It may be cheaper service, but if the customer service is bad then the service is bad.

I HATE YouTube TV and the ONLY reason I have it is because it is the only tv provider where I can get NFL Ticket. The app is extremely confusing to use. You know how sometimes you are watching a show but want to browse the guide to see what else is on at the same time? Well you can't do that with this app. It is extremely overpriced and if you have additions on your package, they are billed separately. I have to pay the $75 for my NFL Ticket ten days before I pay the $73 for my base package. Why not charge both in one transaction? I will only be using YouTube TV during football season, and then my subscription will be cancelled.

System is poorly made and lacks customer support. Doesn't understand that Wi-Fi from different carriers come from different areas. Must have been designed by morons

You paid 70 + dollars a month to watch 12 minutes of commercials every half an hour! Not worth it. There are way better stream services out there

It's complete garbage. I was invited to join somebody's family plan and the links that they sent me were broken and did not work.

Signed up for the full service with Sunday Ticket but games were blacked out. Called customer service twice and emailed once. They promised to check into problem and call back - never did.

I called and inquired about the NFL Sunday Ticket. I asked the gentleman on the phone if I purchased the Sunday Ticket, will I get the Washington Commanders games both preseason and Regular Season games. He said "Yes, you will get both". A few days later I purchased the NFL Sunday Ticket.

I just found out tonight, as I was trying to get the Washington Commanders first game on, I do not get the Commanders Preseason games. I called and spoke with a sales associate and she said the gentleman I spoke with was wrong. Preseason games are not included in the package I purchased. After speaking with her, I'm not even 100% sure I'm going to get the regular season games, that seems to be very unclear as well.

What did I purchase?

Cuts out at the most important times. End of playoff games, peak hours, football games. Always seems to cut off right when you want it most. Pathetic for $75/month

Tried abYoutube Tv trial and would you believe I got a partial trial could never watch it on Tv and just some parts of it on the IPad; then no matter what I did I was unable to cancel the trial, some YouTube site asking for my credit card info just to call 'em on the phone which I didn't do. Thief YouTube billed my account and withdrew 57.00 overdrawing my bank account. Everybody ought to file against them with BBB. I wouldn't care if they take all of the services and out them out of Busness. They don't even appreciate or respect their own customers that sucks until it hurts. Who wants to pay to be mistreated and disrespected. I'm done with 'em for the most part.

I enrolled in YouTube TV and immediately they started charging me twice. I filed a dispute, which they denied, saying they weren't charging me twice. I'm smart enough to know when my bank account is being charged twice. I tried canceling but they would only pause my account which doesn't solve the problem because in 3 months they'll start charging me twice again. NO CUSTOMER SERVICE. When I call the phone number for YouTube TV you get an immediate recording that indicates your call has been forwarded to voice mail. When you call the number from your bank statement you get a recording that they are closed. YouTube TV has a license to steal and there isn't anything you can do about it.

We have have been streaming YouTube Live TV for 4 years, but now our YouTube TV no longer connects with Live TV without jumping through a bunch of hoops and there is no one available to help us. We are fed up! It's ludicrous that there is no one to contact and no support available for a non-functioning membership.

We moved from Texas to Ohio. YouTube TV required us to update our "home area" in order to access all channels in our plan. We followed their instructions several times well ahead of the deadline they told us we had to meet to avoid service restrictions. Their system would not make/accept the the changes we made, even though we made them multiple time. We cancelled our service, which does not take effect until the end of March 2023. When I chatted with the customer service representative/AI program, I was told because the subscription was marked for cancellation, they could not update the home are so I could use the service for the last 2 weeks I am being charged for. Google is a technology company that could easily solve this problem. They chose not to because they want to force customers to remain active on their plan. They did not offer to fix it or refund me the money for the time I am not able to sue the service since they refuse to help me solve the problem they created. Couple this with the huge price increase (over 10%), I would run the other way instead of using this overpriced, poorly supported program.

YouTube TV is new, and they've hit the market with a bang. I thought I'd give them a try, as I was dying to get rid of another streaming company. Once I started using it, it was a no-brainer.

Unlike most services, YouTube TV doesn't have hidden costs or unexpected add-ons. You get what you see, with an easy-to-use-and-understand interface, the ability to add shows to your library, and the option to have those shows DVR'd.

PROS:

Family Is Invited! Up to five family members with a Google account can be invited, no extra cost. They then have private access to their own viewings, lineup, recordings, etc.

Live and On-Demand, DVR, ability to watch a network show right after it's aired. Pausing live? Priceless.

Fast forwarding, rewinding, and pausing is available for on demand and live shows.

Clean, user-friendly interface.

CONS:

No Comedy Central.

So many obscure sports networks to get past; it almost feels as though there are as many of those channels as there are regular ones. I'm also 99% sure this is a common issue with all streaming services.

I tried to help my neighbor get youtube tv but they have a dumb smart tv so we went and bought a roku. I then put youtubetv on the roku. Got it all logged in and then it said it could not verify my location. I dont have a smart phone only a flip phone. It took an hour to find a smart phone and then i had to connect my youtube account to the account of the person who had the phones youtube account they then sent me a passcode to my flip phone that the other person had to then enter into there phone and then we finaly got youtubetv to work. Its not a good system and very very frustrating and no one to call for help yep no phone number for youtubetv. No support just help pages that got even more frusterating. But even after the hell it put us though its still one of the cheaper ways to get local tv channels. I dont understand people that want local channels but that is what that is.

Here's my experience in trying YouTube TV. I went on their website and entered my profile and was hoping to get a free trial of a week or more to try it. Instead upon entering my credit card and personal information I get 2 days.
I proceed to try and find how to set it up. I have 4 TV sets, some smart tvs and an one 10 year old tv. I try to find a video of article to help me in setting up YouTube TV. Nowhere on the website does it have simple instructions on how to do it on different tvs. It does have a list of tvs but not specific models nor does it tell how to do it. Do I use Roku or exactly how to set it up on 4 different tvs. Go to the community ….that takes a lot of wasted time and no real answer……go to Google and find a video…that results in a video that is over 2 years old and not that good. Frustration sets in. Now I look for Customer Service phone number. Hard to find and can't get any help there. By now I have spent most of the day and gotten nowhere.
So try to set it up with tv stations….can't seem to get that done. The opening of YouTube Tv is unreal no menu, no help. Sold a product with no instructions and no help.
How can a company who handles "how to videos" sell a product which does not have one?
Worst experience ever with no customer service.

I discovered YouTube TV trying to get a local football game. Once set up I have been pleased until some glitch appeared where the App was requesting I sign in. I attempted several times. The instructions seem straight forward, but are as convulted at best. It gives instructions to go to YouTube, even though your trying to rectify YouTube TV. It was so frustrating, the you see if you can get a customer representative on the phone. They give an inadequate chat line, then eventually a phone center, seemingly in Bangladesh.
Sounds like a sweat shop, all kinds of echoes and chatter. You explain your issue, with them explaining that YouTube has No Customer Service and you have been directed to a Third World Third Party!
For a one-time $29.99 service fee they will rectify your problem that turns out to be a technical glitch no fault of the customer. You hear in the background them spewing the racket to all incoming calls.
Google YouTube should be Ashamed of themselves!
I Refused to pay the Ransom, and in no uncertain terms, told them to shove it! They make Comcast /Exfinty seem helpful!
I cancelled My You Tube Premium and You Tube TV.
Will simply Not tolerate such low life customer service!

If you enjoy A LOT of commercials, this is def the service for you. You will get 3.5 minutes of commercials for every 6 minutes of program. It's the worst. I can't cancel this service quick enough.