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New York
1 review
0 helpful votes
Follow Big Al H.
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Took three weeks to get to me from Utah. Watched the tracking. If the part was truly in Utah, it took two weeks for them to find it and one week for Fed Ex to get it from Utah to Albany, NY. NOT very good customer service.

Date of experience: June 23, 2022
South Carolina
4 reviews
4 helpful votes
Follow nancy y.
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I paid for this service mostly for the movie service, but almost anything worth watching you still have to pay to rent. Why am I paying for the yearly subscription when I still have to pay more? The 2 day free shipping is good but I have continusly gotten stuff late.

Date of experience: December 9, 2017
Georgia
1 review
1 helpful vote
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Delivery sucks
January 10, 2023

I'm not sure why it's so difficult to deliver package to someone. Put the package by the front door UNDER the portico. NOT sticking out where it can get SOAKED if it rains. Clearly, their delivery people either don't care, or they just aren't smart enough to do it properly!

Date of experience: January 10, 2023
Massachusetts
3 reviews
2 helpful votes
Follow Jim C.
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For years I had a charge on my checking account for Amazon prime but never received the benefits of free or reduced shipping and, in fact, it never showed up as an Amazon Prime purchase at all until I finally by chance, had the card I was using on Amazon replaced with a newer card and they no longer had authorization to charge it and contacted me. It was coming up as a 3rd party charge with no phone #. Once I found out, I canceled Prime and they returned my last month payment. I still receive e-mails saying, " they tried to charge my account but the card I used was no longer active". I know, I cancelled it and will never get it again. It wasn't until I cancelled it that the charges showed up as Amazon Prime. I even asked my bank to look into it and they said" With only a 3rd party charge and no phone # there was nothing they could do.

Date of experience: July 15, 2023
Ireland
2 reviews
0 helpful votes
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Great
June 29, 2017

Nice and quick, very easy and simple. I am please with this a little expanensive but great, loged into the main house computer and add away to what's needed, price are average not great but for the free hassle and effort its sometimes worth a few poucns and pennies.

Date of experience: June 28, 2017
Oklahoma
2 reviews
0 helpful votes
Follow Melissa A.
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I can't say enough wonderful things about Amazon Prime. I literally do all of my Christmas shopping there; I buy all of my vitamins there; all kids birthday gifts for my daughter's friends; I buy all of my household items there; all of my business items; this website is a blessing! And when I purchase these items with Prime, all of the shipping is FREE! With all of these purchases throughout the year, that alone saves me thousands of dollars a year! Love Amazon Prime!

Date of experience: January 18, 2016
Virginia
4 reviews
20 helpful votes
Follow tammi j.
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Sorry all, but what a waste of money. There is no fast delivery, Walmart, Chewy, Craft outlet were all ordered AFTER THE ORDER LAST WEEKEND WITH AMAZON (and yes the items were eligible for prime) and ALL ARRIVED WAY AHEAD OF AMAZON, which arrived yesterday. The email annoyed me so I thought I would write this review. How is everyone else able to deliver in One to Two days and Amazon is still touting shipping problems? Come on folks. They are enjoying everyone paying for something you are NOT GETTING, but everyone is lining their pockets.

Date of experience: March 13, 2022
North Carolina
1 review
1 helpful vote
Follow Charlene L.
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I order an item & have not yet received anything! There was no communication no notices no emails whatsoever. I spoke with management Amey expressing this & requested refund. My order was suppose to be delivered November 2nd & she says I have to wait until November 16th & I couldnt request a refund. The fact that Amazon Prime advertises a service & does not fulfill what it says is absolutely false & should be removed! The fact there was no communication from anyone is absolutely ridiculous & disappointing to say the least. To be so highly recommended advertising services you cannot fulfill is a contradiction & false. I have canceled my subscription

Date of experience: November 7, 2023
Washington
2 reviews
0 helpful votes
Follow Claire H.
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Poor delivery, cusromer Service
Where's Joe

I see complaints for my problem on line delivery problems and accounting issues for the last 2 weeks since 2019., and when you call Amazon issues they either hang up or do not know what they are doing. Both times I finally ask for a supervisor and finally got things 1 issue resolved waiting on second issue. Another problem is lack of English and understanding their job.
Time is money, money is time...
Where's Joe?
The last ordered was on-time.
Accounting issue should be resolve by Monday.
Problems are related to English and not understanding the process and if they don't know the process they hang up... Amazon does not want to hear about these problems. Poor quality customer service. They send you a link and let you know they will not deal with the responsibilty of 3rd party. In the long run Amazon losses respect and $.

Date of experience: February 12, 2022
France
2 reviews
11 helpful votes
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Room for improvement
January 22, 2018

Always satisfied with Amazon services, boughts tons of producs there but the Amazon Prime services are somewhat a disappointement. Sometimes products are not delivered on time and most of all Amazon Videos catalogue is not I was expecting. Compared to Netflix there is not much to watch when it comes to new series. I might actually resign in the future.

Date of experience: January 21, 2018
Illinois
7 reviews
4 helpful votes
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Excellent variety of products,, great prices,, unique products not found anywhere else,!
Always easy to deal with, regards refunds,, warrenties,, reorders,, returns,, shipping,,
A really great Online Web Site,, Customer Friendly Importance, Consideration,,
I purchase almost everything on Amazon,. Com,!

Date of experience: February 9, 2015
Oregon
1 review
0 helpful votes
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Delivery
July 21, 2023

I've been buying stuff from Amazon prime never gets here when they say and you pay for prime it's supposed to be quick. I bought some sandals for the Bahamas, so I went to the Bahamas for two weeks come back. The sandals are not still here and we can a half longer they say I have to wait, so it will be a month waiting for the sandals, so I'm canceling Amazon prime. It is totally not worth it every since Covid you do not get what they promise you it is not a quick delivery ever, so disappointed in unsatisfied with Amazon I would give them a zero rating if I could

Date of experience: July 21, 2023
California
2 reviews
1 helpful vote
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Massage Gun
October 26, 2020

Bought new Massage Gun for my work name WATTNE W2. Best product ever, I actually started using right away for my patients and they all loved it. I would highly recommend this massage gun, it is also cost effective and lifetime warranty

Date of experience: October 26, 2020
Florida
1 review
1 helpful vote
Follow Erin B.
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I've ordered many items over the years on Amazon Prime. Never returned anything until recently. I paid the UPS store to package it "professionally" to guarantee my refund. I also included several mop heads that I actually forgot to include in the requested refund.(Item was a steam cleaner). I received a partial refund on my debit card which was used for the purchase. Called Amazon and after several calls and hours, a supervisor that sounded frustrated, said I would get my final refund. Waited all week- called yesterday only to find out that the refund was put on a different card. WHY WOULD THEY REFUND A CARD THAT WAS NOT USED FOR THE PURCHASE? I've used multiple cards over the years including a couple of cards that were my fathers for his orders, he is elderly and I order for him. Amazon claims that the card was a secondary form of payment which is a lie because first of all- I would never do that- most likely- would not even know how to do that. NEXT- Amazon employee told me today that sometimes they search for other cards you have used for payments/refunds. Absurd. What company gives refunds/ takes payments from a card that was not used for purchase? This made me so uncomfortable that I cancelled my Prime membership, no telling what they will do.

Date of experience: February 24, 2024
New York
6 reviews
20 helpful votes
Follow Jimmy J.
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So i signed up for amazon prime trial and decided i don't need it. Tried to end it before it renew and for some reason couldn't do it because i wasn't a prime member. Next thing i see - they charged my card for memebership! I contacted them and asked for a refund and they sorted it out immediately without any hassle. So yeah, got my money back and i am really satisfied with their quick problem solving. Thank yhou Amazon, you know I'll come back.

Date of experience: January 15, 2016
Ohio
3 reviews
0 helpful votes
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Find what I want
March 7, 2018

Easy to locate nearly any item. Prices are competitive. Most items displayed accurately and clearly. Because wife is somewhat limited in mobility, shipping is a very nice benefit.

Date of experience: March 7, 2018
Germany
2 reviews
0 helpful votes
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I like it!
July 12, 2015

With Amazon Prime you can watch movies, TV shows, shopping without delivery charges, fast delivery and more... I really like it! But the price is medium.

Date of experience: July 12, 2015
New Jersey
14 reviews
27 helpful votes
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Worth the $99 membership
February 3, 2018

Packages come really fast most of the time. I never wait more then 2 days. With the membership shipping is free. I order from them a lot... Orders are always perfect.

Date of experience: January 25, 2018
Florida
6 reviews
2 helpful votes
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Great love!
August 16, 2017

Love amazon prime. They make things really convenient its getting harder and harder to find deals on there but the free shipping you get with prime makes up for it!

Date of experience: August 16, 2017
California
5 reviews
12 helpful votes
Follow Nancy C.
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I've shopped on Amazon for years, I bought the Prime option last year, and will continue to buy it each year. It pays itself off simply with the Priority Mail costs. Adding the icing of the free movie and t. V. Series streaming (yes they have other T. V. Series, but the option of getting the series created by Amazon, Outstanding! I'm already hooked on one of theirs.). Plus the kindle freebies, like getting one free book a month that is an early release?! For book addicts who HATE waiting for 'that' book you want now not next month when it's due to be released just a tad early, major bonus. However, don't count on finding one you are waiting for to be on the list, each month. They do give you a very small selection to choose from. I read many genres so I don't have an issue with finding a book that looks enticing off their list, some do, which is understandable. But every now again I do find my self lucky and get a book that I knew was coming out and planned on buying it, so I won't complain. Lol.

Amazon Prime is really worth the yearly fee, again IF you are a regular at Amazon, or if you spend more than $50 on shipping with them each year. Ye

Date of experience: December 24, 2015

Overview

Amazon Prime has a rating of 2.6 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon Prime most frequently mention customer service, credit card and business days. Amazon Prime ranks 3rd among Streaming Movies sites.

service
131
value
125
shipping
120
returns
103
quality
112
+47