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Arizona
2 reviews
3 helpful votes
Follow Michael P.
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Amazon is manipulating all reviews and posting only favorable 5 star review on products. Every product i reviewed with 5 stars was posted. Every review with 1 star was REJECTED with a note stating it does not meet their guidelines. Can we say SCAM? Someone is manipulating the site in their favor. While unsuspecting buyers are cheated out of what they expected to receive. When i called several times to complain i was hung up on, promised someone will get back to me in 24 hrs and it would be escalated to a higher dept... NOTHING has been done... all false promises to get me to go away.

Date of experience: May 15, 2023
Canada
5 reviews
16 helpful votes
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Amazon Kindle Publishing
December 7, 2016

Has anyone tried to self publish an e-book with Amazon Kindle. If you have then you will likely agree with me. Writing any kind of book takes 100's of hours. Then there's your cover and so on. I found this company to be an absolute nightmare every time I published a book. Your formatting will always be wrong and your book will look terrible even if you use their own software. They will accuse you of copyright infringement and reject your book over and over. Sure I sold a few books, but I don't think it was worth the aggravation. I would advise you to look elsewhere. The last straw for me came when they started rejecting images. Not content but images from an online source that offers freely available content. And by the way, their mobi file format is ancient history.

Date of experience: December 7, 2016
South Carolina
1 review
43 helpful votes
Follow Mary W.
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Amazon driver don't give a damn
June 7, 2021

I received a package today from Amazon that was atrocious. Why would a driver leave such a package on my doorstep. You want to know why because he didn't give a damn and calling Amazon to report him is like pulling teeth you have all these international customer service people who can care less of what you are complaining about. I'm going to think long and hard before ordering from them. Had to be a crack head

Date of experience: June 7, 2021
Arizona
1 review
0 helpful votes
Follow Gabe M.
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What a joke. How can a $1.42 trillion company justify raising shipping cost especially since inflation is rampant. Greedy and they make excuses about shipping costs. Most deliveries are by common people now. How sketchy is that. I've shopped at Walmart and they're just as good.

Date of experience: August 11, 2023
North Carolina
1 review
0 helpful votes
Follow Katie P.
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Love shopping on Amazon bc you receive the products fast and the return policy is easy however for a while now I've noticed a problem in their review department. If something has good reviews when you read those reviews they are all actually about a whole different product. For instance, I was looking at a facial steamer but all the reviews where about a set of pots and pans... I've even contacted Amazon customer service multiple times but the problem still persists. Since I can't trust the reviews it makes my purchasing decision harder. I normally go on the Walmart app to check reviews before purchasing on Amazon.

Date of experience: December 5, 2023
Maine
1 review
6 helpful votes
Follow Jessie R.
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Between all the China junk clothes with false good reviews and most brand name shoes being defective, Amazon will be losing me indefinitely as a customer. The last pair of Levi's I bought from them already had a hole above the back pocket. I believe they sell knock offs claiming to be name brand.

Date of experience: January 12, 2022
Illinois
18 reviews
7 helpful votes
Follow Latasha W.
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I have ordered tons of stuff from Amazon and I always get them. The problem they have is with the food delivery is should be more drivers because waiting a day or two days because the slots are full leave me hungry.

In my recent two-day purchase everything came fast and package well, no complaints! I ordered some Black seed oil.

Date of experience: June 22, 2022
Tennessee
1 review
9 helpful votes
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Terrible company
January 6, 2022

When you're paying $13 a month for fast shipping times, and getting your products at the date they tell you, you expect those things to be a reality. At amazon, that's just not the case. I ordered a part for my computer because one of the other ones i had didn't fit, which already started my frustration (though it had nothing to do with amazon, still frustrated me). I placed an order for the part and it was lost in shipping. A different order i placed after came in late but came in before the other package. I am entirely upset that we pay 100+ dollars every year just for this to happen way too often.

Date of experience: January 6, 2022
Canada
1 review
3 helpful votes
Follow R P.
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Customer Service has Degraded since 2019
September 15, 2023

Order ending in 3034. Supervisor Elle P has no sympathy at all. No apology for the mistake of the warehouse person given me a wrong item. I ordered a mechanical keyboard and got fabric softener. She is so far away from North America that she doesn't care. She considers her behaviour acceptable to customers as her agent Jasper was exactly the same unapologetic for any mishap. It's just that wrong items get sent all the time and the company doesn't care...

Date of experience: September 15, 2023
North Carolina
10 reviews
10 helpful votes
Follow Christina N.
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I want to share my experiences with Amazon over the past year since I first registered my account with them.

First what I like...

- Affordable Prime yearly membership.
- Reduced Amazon HD music membership being a prime member
- speed of deliveries
- flexible return policy if I don't like or can't use the item I ordered (they even cover the return shipping sometimes)

What I don't like...

- Limited competition from other businesses lead to Amazon dominating the market which limits their motivation to offer even more affordable products.
- very political company that will not sell materials from people with views or opinions they deem offensive.

Overall buying from Amazon has been a good experience for me, but it is a company that must be held in check by us the people. With that being said I do recommend Amazon.

Date of experience: October 19, 2021
California
1 review
11 helpful votes
Follow Samantha H.
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Their driver lost my package, but because it was from a third party retailer they're telling me to eat it up & move on. I can't buy from a place that boasts its customer service when in actuality they don't care. The customer should never have to pay for the mistakes of the retailer. Talk about injustice!

Date of experience: February 15, 2022
Bangladesh
1 review
1 helpful vote
Follow Asif I.
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I never knew a hair dryer could make such a difference! I have been using the same one for about 20 years... got this one and WOW! Whether I put my hair up or style it down this has me done in just a few minutes! II love the ION feature I can turn on or off. And it is so pretty too! [This review was collected as part of a promotion.]

Date of experience: May 2, 2019
Wisconsin
1 review
13 helpful votes
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Amazon seller account
March 15, 2020

Please never sale your products with Amazon Seller Central.
My experience has been frustrating with there difficult website to navigate. With lots of complicated rules. And there's so many things on their sellers website it's overwhelming. If you have questions about a product you're selling. They will most likely want you to email them. There is a way around it. When you have the Option to pick advertiser or seller. Pick advertiser and they'll suggest you give a email or phone number. Click the button that says immediate attention Call Me Now. Is how to reach customer service over the phone. Because they don't have a direct phone number line to call for help. I've spent way too many hours trying to figure out their website.

Date of experience: March 15, 2020
Australia
1 review
31 helpful votes
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Worst Customer Service
October 12, 2021

I bought a gift on amazon.com.au via VPN since I'm based elsewhere. They "detected suspicious activity" on my account and froze my account across all amazon platforms. Now I had to provide evidence that it was in fact me, who ordered (which I did) and promised to review within 1-3 days. It's been a week and my account is still frozen. And no one answers my multiply query emails either. I can't use the customer service, because, guess what, you have to log in to use it.

Date of experience: October 12, 2021
Australia
6 reviews
17 helpful votes
Follow Anon A.
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Have spent thousands with them over about twenty years.

Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable.

But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered.

No integrity.

Date of experience: July 5, 2021
New York
1 review
7 helpful votes
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Item was not delivered
November 26, 2022

My $19 item was not delivered and amazon reps in online chat did not want to talk to me about it, saying as per our records it was delivered, anything else we can do for you? I had to call Amazon for the first time in 20 years just to hear the same verbiage from amazon. There was no UPS record, note or email, there was no picture proof on their side, there was no package left ( we have a camera here) but they just would not resolve the issue, This is something new, and very disgusting

Date of experience: November 26, 2022
Germany
2 reviews
1 helpful vote
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Amazon is amazon
October 24, 2023

I'm probably lucky but I didn't have any problems with Amazon. All purchases were delivered on time and met the declared quality. The most important thing is to buy from trusted sellers with high ratings. And their return policy is killing all small resellers.

Date of experience: October 24, 2023
Texas
1 review
0 helpful votes
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Great WOC!
July 5, 2016

The wallet came nicely packed. It's really a good deal, since it comes with such a high quality but with only $99. This wallet on chain is so pretty and fashion, it can goes well with every style just like a pair of Stan Smith! I think it's an essential item for my daily outfit. I strongly recommend it.

Date of experience: July 5, 2016
Iowa
1 review
0 helpful votes
Follow Ann g.
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I bought some seeds, put it on the ground and watered it for weeks and nothing showed up. Called and spent over 2 hours total with several customer service people and still cannot get a refund back! Don't ever buy seeds from Amazon again!

Date of experience: September 1, 2023
Maine
1 review
3 helpful votes
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When prime first launched it had 2 day delivery. This was worth it for me, now several years later it takes 3-5 days to even ship a product and everything they ship me is now shipped ground. Taking another 3-5 days. This is an absolute waste of money to continue to use. Walmart sells the same products in many cases and delivers quicker and often cheaper. I have had an amazon account for 20 years now; and prices are the least competitive they have ever been and the level of knock off crap they sell is just outrageous. Trying to sort reviews and finding early review of the product not even for the product is FRAUD, they do not do enough to resolve this.

Overall shopping with amazon and their prime membership is no longer worth it and honestly, we would probably be better off as a nation if they went bankrupt.

Date of experience: July 1, 2023

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,373
shipping
1,386
returns
1,216
quality
1,308
+791