Amazon CA

Sellers and AMAZON
Kapok, LLC
Exzell Pharma
Amazon.com.ca, Inc.

Order #
**************061

Amazon failed to deliver products,
80% of time, had to hunt for packages, carriers would not drop@ the front-door, instead@ completely WRONG address.
Posting negatively@ "SELLERS" they sell through amazon & don't provide buyers buyer-fulfilment or guarantee.

Incompetence *******@Amazon, STILL HAVE NO PRODUCTS & OUT MONEY

"Dumbfounded by SELLERS & AMAZON

I'm done with Amazon. I'm going back to a brick and morter store because at least I know my items will be correct. I ahve had a number of instances where my item went to another house, i get someone else's delviery, or like today, totally wrong item delivered. It was a birthday gift for my son that he will have to wait for now while the replacement comes. On the return side, I have to sit aorund my house now waiting for someone to pick it up because there is no ability to schedule a time window. Very disappointing.
As far as my opinion is concerned (which, let's behonest, Amazon doesn't give a flying f*** about), the company has grown too big that losing custoemrs mean nothing to them.

Purchased many items from Amazon.ca. Until recently I have never had an issue, well maybe some late shipments.

I have been trying to get a refund from a supplier(Online Happy Shopping, name now changed on item list) that does not return any emails. Notified Amazon CS. CS are not getting a response from them either. They said they would ensure a refund and started a claim. Well one month later and nothing. I could not leave any valuable consumer feedback regarding the supplier or product either. Feedback was not constructive? I believe it was? That's why I am here.

Another purchased item has proven defective for me. I now have to pursue the manufacturer for warranty. Only 30 day money back.

The amounts I have saved on these defective purchases doesn't offset the hassle and inconveniences i have experienced.

I have read that "sold and shipped only" through Amazon is the way to go. Not sure if that would eliminate all hassles but it may help.

Both of my bad experiences have involved third parties. I recommend staying away from them and will do so myself from now on.

I have enjoyed buying on amazon.ca up until these instances. Where is paypal? I see why they aren't involved. I will proceed with caution when purchasing from this point and search locally for items. A good lesson to learn to set me back to the way I used to but things. Shopping with my feet not my fingers... oh I miss the 80's...

This van almost drove up my $#*! through construction zone up at SFU. Posted speed limit was 30kms but he was doing over 90kms so I pressed on my brakes 5 times to make the driver aware they needed to slow the $#*! down. He was about to pass me on the left but a truck was driving in the lane up the mountain. After the construction zone the van sped off doing over 100km easy but finally caught up with it at this light.

Took 5 calls to Amazon.ca to report it but zero people cared and couldn't tell me who to contact. I asked how are people supposed to report dangerous and erratic driver but all they said was to call the cops cause they had no clue what to do. I asked to speak with a manager and I was told they couldn't do that.

These driver like $#*!s in and through construction sites all the time. When I say something to the drivers they shrug and tell me oh well. Wtf happens when they kill someone?

Ordered an echo dot at stated price. Offer popped up for free smart bulb with purchase. Took offer. Paid $6.99 extra for expedited shipping. Confirmed arrival date. Placed order and arrival date for dot changed TO OVER A WEEK LATER. Immediately tried to cancel. It would not allow me to. In doing so noticed I had been CHARGED for my ‘free' light bulb, and the actual price of the dot was much less than stated. Called Amazon. Got hung up on. Called back she said she would try to expedite and I would hear within 24 hours. She also confirmed the echo dot should be the lower price. Heard nothing back. Called back 30+ hours later and now they say they can't cancel an order THAT WONT EVEN ARRIVE FOR A WEEK! I go back online and I can order the EXACT same product and have it arrive in three days - four whole days sooner than the one I paid extra to get shipped expedited
And they clearly don't care about the false advertising. Have screenshots of all. Sad that they can get away with misrepresentation that is that blatant.

I ordered Sauna a blanket and it went on sale for $110 cheaper after being on the phone for three hours and talking to nine people. They told me that they were going to give me a credit of $105 I spend about 1000 to 2000 a month I have also been paying for Amazon prime for a very long time. I went to order on my account and the credit was not there. I called Amazon and they made me tell them again who I was kept me on the phone for another hour only to tell me that they were not going to give me the $105, I am so disappointed they knew that I was sick because I kept telling them I need to get my prescription and that my granddaughter is sick. I lost my 23 year-old daughter that's the girls mom so I really just needed them to understand that this was not good for my mental health them lying to me like this and keeping me on the phone for three whole hours only to be lied to I am upset I feel betrayed and I was not able to get my appointments in because of this they don't let you speak to a manager, so I am going to be done now with Amazon, if someone spent all that money in my business, I would do anything that I could to help. They also know that I have arthritis through my whole body. They told me to send it back and it's 90 pounds. I cannot do that. I am feeling lied to, and betrayed.

Junk everything is garbage over priced $#*! everything ive bought was junk wrong size false advertised not working crooks selling things that are useless... even there tvs are preloaded with adware... ive never seen such a useless selling site complete fraud $#*!... the only thing good is costomer service and thats because they know everything they sell is trash and cost more than anyone else... amazon needs to be shut down they also infect are devices on app and lisen to use and sell are info... goofs amazon is owned by the peace of $#*! corupt gov thats the truth they dont give a $#*! about us...

I was double and triple charged 3 months in a row and talked to them twice a month they told me they would fix it but never solved problems so yes I am no longer a member

I recently learned that Amazon allows third-party sellers to sell any item they deem marketable. The Netflix series Broken actually mentions Amazon in their documentary. Most of the third-party sellers are not Canadian I have learned that Amazon allows third-party sellers to sell fake versions of branded items. There is no way for us the consumer to know they are fake, third-party sellers also re-issue returned items some in used form and some new. I myself have received many items that have been used and returned. I am no longer buying off Amazon.ca.
Recently I have also experienced Amazon not guaranteeing any deliveries. In order to get a refund you have to wait a mandatory week to see if the item shows up. I threatened them as it is illegal for them to do this regardless of their policy they cannot hold your money hostage when a delivery date is guaranteed. The consumer does not know this but you do now. I experienced this in ordering pillows that came from the US and never arrived in Canada. I educated their manager and received my refund in less than 24 hours.
With the education I have received through documentaries and online investigations Amazon is no longer considered an online resource for me.

To Amazon.ca

I'm rethinking purchasing any more purchases from Amazon. Why do you ask? The products I order are fine but the delivery to my home is unacceptable. I have to chase down my orders as the drivers don't seem to have a grasp on getting the items to the correct address. If I didn't have an honest person to where they were delivered to, then it would cost you more to keep replacing what I don't get. This is extremely frustrating and unnecessary. I don't need added stress to my life, there's enough of that going around, with this pandemic that seems to never go away. Drivers need to know how to read and get items to the right homes. I finally decided to do something about this and let you know that you're on notice for any future orders. On your order page, you may want to include a place for customers to give directions, as your driver's don; t seem to have a clue, even when my last name is on a big board next to our number at our home. The drivers should be docked for every time they don't deliver to the right place, and put the stress on them, not your customer. I'm off my rant and will try ordering one more time and if you don't value your customers, then we won't be doing any more business. It would be appreciated if I received a return post explaining how you're going to fix this.

Julie Aardema

Ordered online Prime for delivery on June 1 2018. Amazon also sent me a confirmation that my package has been delivered at the drop point address selected. Surprise! The address I went to pick up my package hasn't received my package! And ironically Amazon too has no clue and can't say when my order can be delivered. Inspite of contacting an agent on June 1 2018 and receiving an email that the agent would get back to me on June 2 2018. Amazon seems to be least considered in letting their customer know that they can't deliver on their promise. No resolution absolutely!

DO NOT USE AMAZON PRIME COZ AMAZON ENSURES THE DELIVERY IS NEVER PRIME

I moved to Canada in August and right after the first purchase on Amazon Canada my account was put on hold due to fraudulent activity, though I used the same credentials and the card for my US Amazon account with no problems. After hours and hours spent on the phone with support, trying to explain them that US Wells Fargo does not provide the billing statements for debit cards, only for accounts, and I would need to go to the branch in order to get some kind of a custom statement for my debit card, and there are no Wells Fargo branches in Canada. And that I am ok with just closing the account if they can't recover it…they just told me that if I can't verify the card with a billing statement, I can simply stop using Amazon services The customer service representatives are useless, powerless and not willing to help.

Just cancelled an Amazon Prime free trial and closed my account. I had the Prime for a month, in fact it ended yesterday. In that time, I've had 3 orders that were given "guaranteed delivery dates" that weren't met. And each time they said "oh, it's just an isolated incident, we promise you won't have any more experiences like that with Amazon.ca."
Well, today I hit the final straw. I had an order that was supposed to be in today, but now they're saying I have to wait into the new year. The live chat "manager" CUT THE CONVERSATION on me and refused to resolve the issue beyond giving me a minuscule store credit... so they can sell me more garbage with a promised delivery date they can miss.
If you're extremely patient, this company might be worth your while, and if you don't mind paying $79 a year for "guaranteed two-day shipping" that, in reality, will take a lot closer to four to seven days, then it's the perfect place for you.
They're liars, they'll do and say anything to shut you up (except give you a refund) and they don't care at all about their customers. The lower employees (the ones who answer the live chats in general) are kind, apologetic and respectful, but the higher-ups are jerks, plain and simple.
Disgusted with this company, never again will they get a penny out of me. All they care about is your money and they'll sell you any lie they can think of to get it from your hands faster. BUYER BEWARE.

I'm placing a lot of orders through Amazon, but I have realized over time that once you have issues they can't care less and they will respond to you via their usual garbage generic emails. If you call and talk to supervisors, 99% of the time it's worse! They have issues where your purchase items not knowing that you can't return them as actually it even clearly states on the product page "satisfaction guaranty or returns made easy" but when you want to return the products, bingo. You can't. When you call them, write them and show them their website, their response is quite surprising... You can't return the products even though it states everywhere you can... They never help or never try to help, they simply pretend to help by responding quickly with generic emails that are not helping at all... If you insist, they block you and no longer let you request help for that order in question!. Or they will charge you taxes on some food items that should be exempted ( the same food in different sizes have different tax rules!) and when you notify them that this is illegal, their response is that you are wrong and that they are right! Lovely,
Or if you take the 1 day shipping guaranty. The 1 guaranty in downtown Montreal is just useless as intelcom rarely delivers on time; as per my experience it fails most of time... and when a week after you inquire, they ask you to wait more. Adding insult to the injury!
This is the most frustrating experience I had with a merchant. I can't believe how bad they became lately because they were much better in the past!