Amazon CA

I ordered an bed sheet set, couldn't believe Amazon delivered it to my door without any packaging, looks like someone just took it from store's shelf then left on my door. Very disappointed.

I used to order from amazon.ca on an almost weekly basis and I had an Amazon Prime account that was well worth the money. In the last eight months or so I have ordered a handful of times and have not renewed my prime membership. Their prices fluctuate so much and majority of the time their prices or slightly higher or the same price as their competitors (sometimes there prices are so outrageous it is laughable... and I am talking about both fulfilled by and shipped by Amazon items). If you do not have a prime account and choose the Free Standard shipping the orders take over a week to receive (my last two orders each took 8 business days). Prior to my prime membership free standard standard shipping would be received within 3-4 business days. They also used to have a chat option if you were having issues with your order, which was super convenient and quick. Now the only options are email or phone. I find I really have to make sure to read product descriptions and watch the return policy on each item. All of the changes made make it less attractive to order from here when I can order from a competitor for the same price or less with faster shipping.

The most recent purchase that I made from Amazon was an H20 Mop, 2 x Sixx: A.M. Albums; Prayers for the Damned and Prayers for the Blessed & extra Steam Mop heads. Not only did I get an excellent deal, but everything came ASAP & I am more than happy with these products. H20 Mop is the best cleaning purchase I have ever made. I use it to clean everything. It disinfects without cleanser and does windows, floors and does carpets and beds.
All in all: I highly recommend the products and the webstore.

I ordered a bathing suit cover up... looks great on the modle on line. When I recieved it the v neck was amost down to my belly button... not what was in the photo unless the modle was a young asian modle so tiny and I am by no means a big girl... It was so short it bairly covered me up top. I wanted to return it and I was told sorry we will give you half your money back for a total of $8.49 off another purchase form them... duhhhhhh it probably cost them $1.00 to make the cover up... moving on... and sucking up the loss

In terms of product sales, most Amazon.ca products I ordered that were shipped from Canada or US were good, quality products and returns are not a problem. The overseas sellers- across the globe and I won't mention the countries are not trustworthy so check the seller first before ordering. About the delivery service, that's bad.
It's no wonder a lot of Canadians would rather shop in the US even if it's just Walmart. If you factor in the exchange rate and customer service the US is still ahead.
Amazon.ca has very bad delivery service. The delivery contractors and staff Amazon.ca hire are lazy with no initiative to make effort to deliver, they make excuses after excuses. Canada Post is so bad that no wonder that most of their jobs are no longer supported by Canadians.
Then there are those contractors- even worse!. It's easier to drive to the US to pick up your stuff at least you'll be told it's in the depot. In the US, we get our stuff on time, we gas up which is way cheaper than Canada and we still have the chance to buy groceries that are expensive if you were to buy them in Canada. It looks like Canadians patronize American business. Until Amazon discipline their people, many customers would jump ship to amazon.com

I tried accessing my account the other day and was unable to do so because of a security issue which would not allow me to get past the login page. I called them on the phone and got the run around from Amazon customer service. The first person that I spoke with was rude and hung up on me when asked to transfer the call to a manager. I called again and after answering the same security questions... believe it or not but they asked me at least 10 questions before I got fed up and even suspicious whether I was indeed speaking to somebody at Amazon. I mean why should I be giving out my private information to some unidentified person on the phone. I finally got to speak to a manager or at least somebody who called herself a manager and the same 10 questions and finally she tells me that she cannot help because I did not answer her questions correctly. This attitude left me speechless. I finally managed to access my account on my own without their help and the first thing I did was to cancel all my outstanding orders and then I closed my account. I have been using Amazon.ca for a few years now. During this time their customer service level has been deteriorating and I have come across an increasing number of product related issues. And their prices are nothing special. You can get better deals elsewhere. And the Canadian version of Amazon is really a very inferior version of the American version.

"BEWARE" AMAZON.CA TRICKS YOU WITH THERE FREE PRIME MEMBERSHIP TRIAL. WHEN YOU TAKE THE FREE TRAIL. THEY SOMEHOW SIGN YOU UP FOR (AMAZON UNLIMITED MUSIC) AND THEY CHARGE YOUR CREDIT CARD. I WAS CHARGED $11.29 FOR MUSIC. I FOUND OUT BECAUSE I ALWAYS CHECK MY PURCHASES. YOU CAN EASILY MISS THIS IF YOU MAKE A LOT OF PURCHASES. TOTAL SCAM I REMOVED MY CREDIT CARD AND WILL NEVER ORDER ANYTHING FROM AMAZON AGAIN.

AMAZON. YOU ARE DEFINITELY USING THE WRONG DELIVERY COMPANY FOR YOUR CUSTOMERS´ PURCHASES.
ASL is definitely the WORST delivery company I have ever encountered. Every time you, Amazon, use ASL to deliver my prime purchases, they mess it up. Packages never arrive, I have to call you, Amazon, so a refund has to be issued, and I need to go back online to re order the item in question. ASL customers´ phone number, purely ornamental. Never answer the phone.
AMAZON, YOU SHOULD DEFINITELY DROP THEM. THEY´RE DEFINITELY UNRELIABLE AND UNPROFESSIONAL. I THINK IT LOOKS BAD ON YOU... MUCH WORSE THAN IT DOES ON ASL.

I ordered a sheet set from Captain Linen on Amazon and it would not fit my King properly, the seller said i had to pay for the item to go back and sent in in April, it arrived as per the tracking number on April 28 and still have not recieved my refund the the seller is saying it never got there, but Canada post shows it did. Their A-Z claim dept at Amazon sucks and glad I am dealing with E-Bay again.
Avoid Amazon at all cost

We weres living in New Zealand for almost 2 years on a mission for my church. Due to COVID-19 we had to return to Canada quickly. In Canada I tried to use my Amazon Prime account but was asked to authorize my account either by push notifications to Android devices,(which I left in New Zealand) or to my New Zealand phone number (of which I no longer have the SIM card). Their support phone number is no longer receiving calls and the email address comes back as invalid. Several Chat line calls using a friend's account only resulted in each call being elevated to their Technical Team but I never heard back from them. I have always received good products with accurate billing. I wish their support people were better trained at their jobs.

A year ago my sister bought me all the seasons of the series of the hard core jail show Oz from Amazon. We watched almost two seasons worth of episodes...then the show kept skipping, pausing and kicking the dvd player off to the menu screen. Very annoying. We thought maybe our old DVD player had crapped out. We decided to subscribe to Netflix. Fast forward a year...my sister got the latest YELLOWSTONE season 5 on DVD from Amazon. We watched 2 disks of the 5th season. The dvd started skipping, pausing, kicking the show to the menu screen. Looking at the virgin only played once DVD of both Oz and Yellowstone, they look shiny and new, free of dust or scratches. We decide to buy a brand new DVD player. Both DVDs still do not play and still farts around. Very, very annoying! Amazon had the orders of the new DVDs on our step in 2 days flat after ordering them on line... which is quit impressive...however my question is who is bootlegging these crap DVDs and selling them on Amazon? I've never had an issue with DVDs boughton in store. Eff Amazon's DVD sales

Half star not available? AMAZON DESERVE A ZERO
ORDERED ITEM 10 DAYS AGO,
I ALWAYS LEAVE INSTRUCTIONS WITH MY PHONE TO CALL ME IF THEY NEED ANY HELP.
*DELIVERY GUY COULD NOT FIND MY FRONT DOOR, SERIOUSLY? YET EVERY OTHER COMPANY (Walmart, Uber postman, Pizza Hut FOUND MY DOOR WITH NO PROBLEMS).
REP ON THE PHONE WAS NO BETTER, SHE COULD NOT FIND MY DELIVERY INSTRUCTIONS AT HER END, I OFFERED TO SCREENSHOT AND EMAIL IT TO HER. LOL SERIOUSLY!
TODAY I KEPT CHECKING ONLINE BECAUSE I KNEW THEIR INCOMPETENCE WOULD EXCEED ANY SUPER DETAILED INSTRUCTION.
SURE ENOUGH IT READ: UNDELIVERABLE EXPECT A REFUND IN 5 DAYS. SERIOUSLY?

SHOCKED AT HOW INCOMPETENT, INEPT, UNRELIABLE, UNPROFESSIONAL THE AMAZON BUNCH IS, IMBECILES!

I DO NOT RECOMMEND THIS COMPANY, HOW THEY STAY IN BUSINESS IS EVEN MORE SHOCKING TO ME.