We weres living in New Zealand for almost 2 years on a mission for my church. Due to COVID-19 we had to return to Canada quickly. In Canada I tried to use my Amazon Prime account but was asked to authorize my account either by push notifications to Android devices,(which I left in New Zealand) or to my New Zealand phone number (of which I no longer have the SIM card). Their support phone number is no longer receiving calls and the email address comes back as invalid. Several Chat line calls using a friend's account only resulted in each call being elevated to their Technical Team but I never heard back from them. I have always received good products with accurate billing. I wish their support people were better trained at their jobs.