Yulia M.

I moved to Canada in August and right after the first purchase on Amazon Canada my account was put on hold due to fraudulent activity, though I used the same credentials and the card for my US Amazon account with no problems. After hours and hours spent on the phone with support, trying to explain them that US Wells Fargo does not provide the billing statements for debit cards, only for accounts, and I would need to go to the branch in order to get some kind of a custom statement for my debit card, and there are no Wells Fargo branches in Canada. And that I am ok with just closing the account if they can't recover it…they just told me that if I can't verify the card with a billing statement, I can simply stop using Amazon services The customer service representatives are useless, powerless and not willing to help.