Saffron b.

I cannot believe that the store I grew up with is now outsourcing to Third World countries their customer service are children and their products are now made in China and completely low grade. I had a nightmare experience I will never purchase from them again!

I recently learned that Amazon allows third-party sellers to sell any item they deem marketable. The Netflix series Broken actually mentions Amazon in their documentary. Most of the third-party sellers are not Canadian I have learned that Amazon allows third-party sellers to sell fake versions of branded items. There is no way for us the consumer to know they are fake, third-party sellers also re-issue returned items some in used form and some new. I myself have received many items that have been used and returned. I am no longer buying off Amazon.ca.
Recently I have also experienced Amazon not guaranteeing any deliveries. In order to get a refund you have to wait a mandatory week to see if the item shows up. I threatened them as it is illegal for them to do this regardless of their policy they cannot hold your money hostage when a delivery date is guaranteed. The consumer does not know this but you do now. I experienced this in ordering pillows that came from the US and never arrived in Canada. I educated their manager and received my refund in less than 24 hours.
With the education I have received through documentaries and online investigations Amazon is no longer considered an online resource for me.