michaell

Michael L.

5
Level 5 Contributor
San Francisco, California

Contributor Level

Total Points
11,450

About Me

I am interested in the development of new technologies and how they can benefit society.

Social

How I Can Help

I have a background in computer science, business, and internet technologies.

Interests

museums, music, movies (in no particular order)

68 Reviews by Michael

14.7K Views
6/10/08

Aplus.Net hosting has the WORST customer service ever in the history of all companies - Last night we experienced another nightmare scenario for a small, growing company. We went down again for the THIRD time, starting at 12:45am PT. After reporting the problem, I was told that the failed server would get rebooted within 15min. Things got progressively worse from there. After half an hour, I called back and they had no idea what was going on and refused to give me an ETA at this point. After another hour, all of their customer support goes OFFLINE -- i. E. the hosting company goes completely dark and is completely unreachable. Regular server support is offline, dedicated server support is offline, and worst of all, the dedicated server support hotline (phone) starts playing a 30 second generic message and then HANGS UP ON YOU. I called five times with the same result. After yet another hour, I finally see a support person come online and ping her. She says she can't help me because she isn't a dedicated server support representative. I ask her what happened to dedicated server support at her company and she says LUNCH BREAK. Sweet. Two hours into the ordeal, I realize that there is only one person in the entire company that can help me and he is out eating a sandwich.

Fast forward seven hours later and we are finally back up. There's no knowing how many users we lost or pissed off over that time period. But great news, according to their uptime guarantee policy on http://servers.aplus.net/servers_guarantee.html, we will get 35% off next month's bill. Can't wait to save that $80! Well worth the downtime!

The worst part is not just being down, but not having anybody available to talk with. There's no worse feeling than trying desperately to contact your server provider and not be able to reach ANYONE. When will these companies get a clue about what customer service means? When someone is having a real problem, "I don't know", "I can't help you", and automatic messages that hang up on you, just don't cut it.

Stay away from Aplus.Net! At least until someone from their company cares enough to do something about their customer service.

12.7K Views
6/3/08

Hypermiling website that provides tips to double your gas mileage! - Wayne Gerdes, who leads the current hypermiling movement to curb fuel consumption, started and runs this website with lots of tips on how to save gas. Some of the techniques, however, are not for the feint of heart. Wayne is able to get up to 50 mpg on his Honda Accord, but it involves stuff like shutting down your engine on the freeway and coasting at low speeds!

The site also has a lot of practical content, as well as a loyal and active community of fellow "environmentalists" (read: people tired of paying $4.50 for a gallon of gas).

12/15/07

Best customizable online cards - This website has the coolest online card offering on the web today. While the selection is not huge, they allow you to put in the faces of your friends and family directly into the cards! It's hilarious! And it's super easy to use -- the interface is very clean and simple for uploading faces from pictures and putting them into really funny cards.

I just created the Snowball Fight card for my family and it took me only 10 minutes. They got a huge kick out of it when they saw it. I absolutely love the application and will use this site for all my online cards in the future.

TMZ
50.8K Views
7/13/07

Best celebrity gossip site! - always has the most recent breaking news that no other news site can get! This site is as good as it gets... i love it!

39K Views
7/11/07

Why are there no other great sports sites? - why is espn so dominant in the sports space? Every guy i know watches sportscenter and refreshes this website every five minutes at work. But is there not another website for sports info? And don't say cbs...

7/11/07

The best list for electronic music - this site is the best place to look at who's hot on the dj charts. I am a big trance fan and i think it's great that year in and year out, the trance djs top the list. Will anybody unseat the dutch masters?

I am also a house fan, so i appreciate the presence of sasha. Another favorite of mine is his protege, james zabiela.

Anybody out there know of any other good dj lists?

47K Views
4/29/07

Terrible, terrible email system - This is the worst email program I have ever seen. The interface is sloppy and confusing. All of the emails from one person are combined into one thread. But they're separate emails! I understand if some of the emails are related, but I don't want all of them together.

Secondly, there are no folders. There is no way of organizing my messages the way I like to organize them. I usually have folders set up for work, friends, etc. but it's just one big mess in Gmail. People say that the search works to alleviate this problem, but I have not found it to be any faster.

These issues, in combination with the privacy issues, make Gmail a terrible web-based email alternative. Much better is the new Yahoo! Mail beta, which functions just like Outlook, but via the web. It's got the slickest interface available (drag-and-drop, real-time sorting) and just added unlimited storage.

4/29/07

Greatest online video offering today - CNN has done it once again with CNN Pipeline, a great video product that offers three concurrent streams of video content. It is offered in both a downloadable or web-based package and boasts one of the easiest, most intuitive video interfaces out today. Watch out YouTube! If CNN starts offering user-generated content, your kitten video days are numbered...

Michael Has Earned 448 Votes

Michael L.'s review of Walgreens earned 11 Very Helpful votes

Michael L.'s review of GoFraudMe earned 4 Very Helpful votes

Michael L.'s review of Spreeder earned 10 Very Helpful votes

Michael L.'s review of Aplus earned 10 Very Helpful votes

Michael L.'s review of Gratefulness earned 4 Very Helpful votes

Michael L.'s review of LinkedIn earned 24 Very Helpful votes

Michael L.'s review of Vwho.net earned 5 Very Helpful votes

Michael L.'s review of Digitally Imported earned 6 Very Helpful votes

Michael L.'s review of Habbi Habbi earned 2 Very Helpful votes

Michael L.'s review of achedaway.com earned a Very Helpful vote

Michael L.'s review of Autocompleteme earned 3 Very Helpful votes

Michael L.'s review of Aaron Koblin earned 5 Very Helpful votes

Michael L.'s review of Peloton earned 3 Very Helpful votes

Michael L.'s review of Facebook earned 15 Very Helpful votes

Michael L.'s review of TaxACT earned 3 Very Helpful votes

Michael L.'s review of Warby Parker earned 4 Very Helpful votes

Michael L.'s review of FareCompare earned 13 Very Helpful votes

Michael L.'s review of CNN earned 5 Very Helpful votes

Michael L.'s review of David Michael Bruno earned 5 Very Helpful votes

Michael L.'s review of ESPN earned 4 Very Helpful votes

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Michael Has Received 1 Thank You

rogerh180
Should-Use-A- D. thanked you for your review of WikiLeaks

“Solid Points.”

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