I truly have a love hate relationship with this site.
When stuff is on sale and shipping is free and their promocodes work, I love it! (obviously).
But, here the big BUT, the above mentioned only happens, maybe if I'm lucky, one out of every twenty times I try to order something.
Let's focus on the good; when everything goes off smoothingly, it's great: tracking is sent to email once it ships, emails come a couple times a month with promo codes (that only work a third of the time), I even get a mailer in the post office box that features their overly prices So Cal wear.
That's all good.
The bad: When the clearance says 30% off (or additional 30% off) it doesn't apply to ALL clearence. Usually the kids is excluded or the adults are excluded and the kids section is rocking the additional 30% off.
If you don't nail a promo for free shipping, shipping rate sucks HARDCORE. I mean, excess of $13 and change most of the time, which most would say THAT ISN'T MUCH, but what they don't understand is companies have greatly discounted shipping rates through UPS, FedEx, etc. So what would cost Joe Blow $15 to ship priority ground only costs Tilly's $5. That's a HUGE disappointment. (Yes, some will point out that orders over $X get free shipping, but I don't want to spend THAT much every time I shop.)
The website is...yeah, let me say from a web designer's point of view, jacked up. For all intents and purposes it works fine, looks fine, is completely funchional, but when searching or trying to organize your view into 100 per page and by cost, it doesn't organize them in the least, sometimes items disappear and don't show up, only to pop up and say HELLO when you are searching for something totally different.
Also, their customer service SUCKS with a capital S. They shorted me two pairs of socks in a clearance 5 sock pack. They said that I'd have to SEND them the socks back, I have to pay the way, then they'll attempt to fill the order or credit it back. Dude, it was $3.00 for a pack of socks, it would have been nice to have 5 pairs for that price, but it'll cost me $4.95 to send them back to you. What they should have done was credited a dollar back, something like that, instead all he did was p*ss me off.
Would I shop here still? Yes, they didn't p*ss me off THAT much, but only if it's on sale.