My previous review was a bit salty, and more about the lackluster support. Due to 'life' throwing a few curve balls, I was unable to do much with the site, so let it languish, with the intent of coming back to it. With hosting, security and a few other accounts coming up for renewal, I thought I'd check in on the site and see about reviving it. Surprisingly, the site is completely wiped out....
“Meh, Offering Support not His Bailiwick”
After five days and after reading this review, the seller did reach out to me. Clearly not happy with the review I left here. And especially bothered by my stating he blew me off'.
One of the biggest differences between a brick-and-mortar business and an online business is the accessibility. He mentioned that he had taken some time off to spend time with his family. If a brick-and-mortar business closed their doors for 5 days just cause they could, they'd be out of business. So, I appreciate the attempt at a guilt trip, I'm not buying it.
I understand that the internet allows people to throw stuff up to sell, and to automate things very effectively, but to expect folks to invest their money buying your products, only to discover the business is closed with no idea whether it's going to open again, is really disrespectful of your customers.
He closed saying that even though he went above and beyond (which he did, the first time around and even now - though after 5 days), and because I stabbed him in the back, that we should go our separate ways.
He sold me a PLR products and never wants to be bothered again, yet he didn't offer a refund. I'm inclined to agree, but then I paid good money for the product, I should be able to put it to use.
He seems like a nice guy, but he sure doesn't want to be bothered with customers.
“Meh, You Get What You Pay For.”
First off - I'm a newbie when it comes to online marketing, and it was suggested to me that a good way to get started is through Private Label Rights (PLR), products. After an online search I found the PLR store, and purchased a $47 dollar product, paying extra for them to set up.
I provided all the set up info and waited. Now what happened next is 100% my fault. The site was there but I could not access it to do anything with it. I sent an email, and received no response. Having been burned on several occasions by shady online marketers, I kinda flipped out and figured I got scammed again. Dang. So I torched the site, change all my access info, and sent a blistering email to the seller.
Surprisingly, the dude responded, and was kinda like, huh?! So, I explained the situation from my perspective, and he basically was, dude you're way off-base. He even agreed to re-install the site at no fee. Which was very cool.
So, a couple months went by without me doing anything with the site - as I got tied up with my "job". This week I had some time, so decide to see what I could do. I typed in the domain name, and zip. I went to my host and checked out cPanel, and nothing. I mean the domain was there, but the data was toast.
I reached out to the seller, to see what kind of support was there. He checked out the situation and confirmed, yup the site's gone. Must have been your host.
So, I figured, OK, looks like I've got to load the thing myself. But I needed some basic clarification, so I reached out to him again. This time, he's just blew me off.
I actually thought, that if he responded and was upfront with me about the limits of his willingness to help, that maybe one of his other PLR products was a self-help website builder kinda program, that I could buy.
So, the reason for the "Meh" rating is, the seller not wanting to be bothered to even respond - with a polite, sorry can't help you with that - yet he's still sending me sales emails trying to sell me new programs.
I also think, given his site promises support, that even though it's not his fault, that it is a good business practice to offer some amount of help - even at a price.
Given the size of his site and the amount of products, I'm surprised he hasn't found somebody on Fiverr who he could direct people like me to, for such help.
That's one of the downsides of online businesses - once they start making sales, it's too easy for them to blow-off their existing customers.