
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TheEstoreOnline has a rating of 1 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TheEstoreOnline most frequently mention and customer service. TheEstoreOnline ranks 778th among Electronics sites.
I’m sorry I didn’t read reviews before I ordered, but add my voice in the chorus of people warning you to stay completely away from The Estore Online. First it was a call the day after I ordered to try to up-sell me $40 of stuff I didn’t need or want. Then it took 7 days to receive the order that I paid extra for 2-Day delivery and when I got the order they had substituted a cheap cloth diffuser for the flash specific plastic diffuser I ordered! I emailed them asking how they would handle replacing the wrong items and their response was “The diffuser was out of stock, they sent the better diffuser. If you are not satisfied please contact customer service at the number below.” They called to up-sell me but couldn’t contact me to tell me the diffuser was out of stock? When I talked with customer “service” the guy gave me the “better diffuser” pitch first and then said the only way I could return the diffuser was to return the entire order – what!? They advertise having the lowest prices on the web and indeed the flash was 20% below everyone else. When I got such resistance to returning the diffuser I realized they need to up-sell or substitute other high margin items to make their profit. I told him I would dispute the order on my credit card (more arguing) and in the end he told me to keep the cheap diffuser and he would credit that amount back to my card, which he did. I rarely write reviews, but these people don’t deserve your business. They lost my and hopefully your business forever all over $14 and a lousy business model.
THE REVIEWS TELL IT LIKE IT IS!.
Same old story, purchased 3 (what I thought were NIkon/Canon batteries). Recieved the call that 2 were back ordered, upgrade for a few extra $$.
Sent 3 Chinese "Bower". Batteries. Took them on our vacation and 2 would not hold a charge for more then 5 minutes, the 3rd lasted 20 minutes. Called them at the 17 day mark, so sorry Charlie we have your money now so you can piss up a rope.
This place needs to be shut down, they are flat out thieves.
Buy the real thing direct from the camera companies, its worth the extra $$$ for the peace of mind.
I ordered a specific Nikon battery online with this business. I got a call the next day saying that item was "on a nationwide backorder for 4-6 weeks. The suggested a different battery that "is made by the same company as Nikon and is actually a better battery. It is only $2.00 more". I agreed. As an afterthought I went on line and googled to check out the reputation of this company. Page upon page of negative reviews explaining the same "bait and switch" practices from this company. I immediately (less than 5 minutes) called back and wanted to cancel my order. They said I could not cancel, but I could refuse the package when it is delivered by UPS. It was delivered to my mailbox by USPS, therefore, I had no opportunity to refuse. The battery sent was not the substitute they mentioned. This batter sells for $11 on Amazon. I paid $36. I wrote a negative review online which resulted in the company contacting me offering me " to keep the batter and receive a refund, IF, and I stress, IF I would change my review stating that I was very happy with the company and I would give them a 5 star rating. I told them I was not looking for free merchandise and would not accept their offer. I requested that if I returned the battery that they pay for return shipping. They will not. I will I'd done my homework on theestoreonline.com. They have terrible ratings, including an F rating from the BBB. They are bait and switch pros! AVOID, AVOID AVOID theestoreonline.com!
If you enjoy Bait and Switch crap, order from these folks who claim to have the lowest prices on the web. Problem is after I ordered I got a call that there was a nationwide backlog and it would take 4-6 weeks to get the item. BUT, they could give me an off brand item which was even better than the brand item I order and for the same price. Funny, after I cancelled the order I ordered it from a reputable company that magically had the item in stock
theestoreonline.com is a complete scam!
They pull you in with cheap prices. Then they call you the next day and tell you your item is out of stock. Then they "upgrade you for free" and send you some cheap Chinese knock-off worth about a quarter of what you spent. Then they won't do a return. STAY AWAY from these people. You work hard for your money don't let them steal it from you.
I actually ordered 2 batteries and a charger for a Nikon D7100 camera. All name brand stuff at really great prices. That same day I called back to cancel the order because I no longer needed the merchandise. A male told me that it had already shipped and that I should just call when it arrives and they would send me the RMA for return. When the item arrived, I didn't even open it, I called and spoke to a female who put me on hold, then came back with an address for me to send it to. I said "that's it, no RMA, just send it back and you'll refund my money? She said yes. I was a bit suspicious and then finally checked these guys out. This seems to be there MO. That's when I opened the package and found this cheap junk. I can't even hope to sell it to recoop my loses ($101.00). Fricken crooks!
You will get some chinese replacement for what you offered. Then they will tell you they are sorry and will make it up... depending on your patience, they will keep telling you lies till the end of your life.
Stay away -scam!