Mr Duncan, Your site has not made it possible for me to log in or even SEE. My HOLDING ACCOUNT which you have assured me that i do possess along with the 147.7 GAU. For over a year now i have not been able to access my account in ANY way. The difficulties, delays, requirements, all looks like a big fraud to me. If not, then i expect you to link me directly to my holding account. I would also...
“Responce from Goldmoney delivered by Zendesk”
8/12/19
• Previous review
Peter Duncan (Goldmoney)
Aug 12,08:09 EDT
Dear Mrs Kilpatrick
Thank you for your message.
I can conform that the metal is indeed in your holding, however it appears that we are still awaiting additional documentation from you so that the verification of your holding can be completed.
Please would you be so kind as to log in to your holding and address our requirements, and fi you have any further questions please feel free to contact myself at any time.
I look forward to hearing from you.
Kind regards,
Peter Duncan
Head of Relationship Management
MY REPLY
Dear Mr Duncan
My GOLDMONEY statement indicated that i have indeed transferred to holding and DID NOT INDICATE THE NEED OF FURTHER RIGMAROLE. See screen shot attached.
Other customers have complained about "additional documents". Apparently these unagreed upon requirements are a deliberate deterrent to customers access to metal or money as was the lengthly process to verify and transfer to holding. This very disconcerting additional processe is weakening my TRUST and casting darkness you and your company's honor.
I hope your prompt reply and offer to assist is trust worthy. Indeed, TRUST in precious metals is very important. My account situation is very simple. II you and Goldmoney are in fact solvent and honest, then, I TRUST, with out further aggravation, you to show the holding of the 147.4 grams of gold i have purchased.
Kind regards
Tanya
“IS GOOLDMONY A SCAM?”
8/11/19
• Previous review
I invested in gold money because they agreed to store any amount of metal i would purchase and provide a visa card which i could use to purchase right out of my gold account. Then after about a year, they canceled the card, and i felt like i didn't have easy access to gold/money anymore. I would not have used them without the use of the card. Next they REQUIRED me to transfer my 147.7 GAU to what they call a holding account. This process was painful, ugly and lengthy. Two months after my account was transferred as required, i received a statement via email. The statement reflected 0 dollars and 0 GAU. WHERE IS THE GOLD? WHERE IS THE MONEY. I never withdrew any of it.
