Online Businesses Reviewed on Sitejabber for "gotb" to "govt"

Hello Kali,
Production turnaround time is separate form the shipping turnaround time. The order still needs to be produced, we do not have the files printed and ready to ship when the order is placed, I apologize. The turnaround time is listed on the ordering page before artwork is uploaded. I apologize for the confusion. We're doing everything we can to get orders out as quickly as possible despite our challenges, I did see your order has shipped and it is in route to the shipping address provided.
Thank you.

Dear Joan Yurkie,

We have edited your order and removed the shipping, as well as upgraded you to FedEx shipping. Are you are part of our newsletter?  There is a free shipping coupon in circulation, but you must use the coupon code in order to apply that savings directly to your order.  Again, we took care of this but that is why you didn't get the free shipping initially.  Add health-gout-news@goutcare.com to your address book to be sure you are receiving the coupon codes to use upon order placement.

There are several inaccuracies in your comment. First, we do not lure. You were provided a whole year of service at more than 90% off our published rate - essentially one year for the 1/2 the cost of one month. We provided a whole year of service to prove our value. We earn every one of our 82,000 customers by providing competitive pricing to help them succeed. We provide monthly, quarterly and annual options to make payment for our services affordable. Second, we do not require an automatic renewal, customers choose that option. Third, members are reminded of their choice at purchase. Fourth, members are reminded in every daily email alert we send and at every log in on our site of their upcoming renewals and options to avoid being charged including canceling or changing to a non-renewable option. We reaffirm our policy not to provide refunds due to the easy availability and access to ALL the information within our system at extremely affordable options. Finally, if a member ever chooses to dispute their charge (as is their right), then we are required to enter a dispute process and bound by our mutual agreements via their credit card company.

This has occurred in your particular case.

We disagree with your comment in the strongest possible way. We have worked since 1998 to help small businesses with affordable options. We honor each member's credit card company's dispute policies. We have never required annual purchases or automatic renewals. We make the process to cancel use of our service as simple as possible in multiple ways. We will continue those practices.

In 20 years of service, this is the first review of this nature. While we do an outstanding job managing our daily delivery of more than 18 million alerts annually, we are not able to manage the business affairs of another company. This is the reason the dispute process is provided by ALL credit card companies and why we agree to be bound by them.

Mark Knowles, President and Founder, GovDirections LLC