Giubbonaristore

I live in Paris, France and had been a customer of the Giubbonari Store on Via dei Giubbonari for many years. I used to visit their store every time I was in Rome. And at the end of December 2019 I decided to shop from their website, www.giubbonaristore.com, thinking it would be an equally pleasant shopping experience. What a big mistake! The order i made (order number: EOCJHPSKO) was sent on December 6th but never reached me. In the beginning, the customer service was helpful saying not to worry and that they would find where my parcel was. But when I asked for a proper tracking number, as the one they gave was not recognized by the French post, they couldn't provide it. And when they realized that the parcel was lost and that they weren't able to find it, they started ignoring my massages. I asked them to take the responsability of the consequences of working with a bad courrier service ( which was chosen by them and not me) and refund my money. But they did not even show the respect and professionalism to reply. I wanted to share this disappointing experience I had with www.giubbonaristore.com, in order to warn people about them. If you are lucky to live or visit Rome, shop from their actual shop. But don't use their online shop, as they aren't honest and professional people. Thank you for reading.