Developed in part with a grant from
the National Science Foundation

Jaquie M.

3 Level 3 Contributor
  • 18 Reviews
  • 47 Helpful Votes
  • 1 Thank You

Experience: Food & Drink, Computers & Technology, Hobbies & Interests

Member since September 2016

  • Reviews


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

About Me

Lover of all things musical. Lover of dance. Admirer of words. Fanatic and respecter of animals. <3

How I Can Help

15 years experience working directly for and with CEOs of two Fortune 500 companies, and their VPs of Legal, M&A and HR.


Food, pets, dance/music and computers rank at the top of my list of interests.

18 Reviews by Jaquie
I live a low-carb lifestyle for the most part, which includes little to no sweeteners in drinks. When I first began to eat this way a couple of years ago, giving up orange juice and a can of diet coke a day, were the most difficult things for me to do while my body adjusted. As I also hated drinking plain water, my options were pretty limited for a long time. Almost a year back, however, I discovered LaCroix Sparkling Water, and I can tell you that my family is obsessed with it. While it comes in a variety of essences (note that I did not say flavors), we LOVE the Coconut one - and I don't normally like coconut anything. It is particularly good when it is ice cold. The thing is, that it is NOT sweet. It contains no calories or sweeteners. Think of a Perrier, with more than a hint of coconut. Just delicious!
I must be getting old, but I still remember opening my IMDB Account when I was eleven years old. God, it seems like an eternity ago in some aspects and only yesterday in others! I remember leaving a review for The Matrix, which of course, like almost every one else on the planet, I loved and was enthralled by. For days after, I spent hours upon hours reading other people's reviews and finding new gems, some I had never even heard of, to look for and watch next. What a great site!

Fast forward to the present, and it is with a heavy heart that I am thinking of deleting my account. No, I confess I have come close, but have not done it yet.

The reason? Simply, it is no longer a site which can be trusted for honest, correct ratings and reviews.

The problem? Well, aside from the blatant and overt distortion and manipulation of ratings on a growing number of films, it is the fact that no one at IMDB seems to care.

In fact, in my opinion, and I must stress that it is my opinion only, I sometimes think that maybe the site itself receives kickbacks of some kind in order to facilitate the ongoing deception(s). The reason why I so firmly believe this, is that to begin, they have no real kind of reporting tool save a report button under each person's review, which leads you to a choice of four options - none of which cover "suspected ratings manipulator" (or something similar), and when you do choose another of the options nothing ever comes of it. Reviews very RARELY, if EVER, get deleted from the site.

For example (just one example out of a very many) there is a 2015 film called Whispers (Google "Whispers (2015) - IMDb"). Until a year back, it had a rating of 9.2 ... and I can honestly tell you that it is one of the most ridiculously bad movies ever put to film. I kid you not when I tell you that every single day, for YEARS, the creators or those involved in the film would "up" the rating by at least 30 votes. Every DAY. i KNEW this because of several reasons. 1. we had been duped by the high score into renting it and were flabbergasted to discover it was a terrible film; 2. after I left a bad 1-star review on it (and then saw all the other bad reviews on it which had been hidden at the bottom) the "fakers" came and posted THREE 10-star reviews to drown out mine, which caused me to begin checking it every SINGLE day; 3. when other people left bad reviews on it (all saying the same thing: "don't fall for the fake good reviews") the fakers would rush in and again post three or four reviews right after and for every bad review left; and 4. every SINGLE day the 10-Star reviews would gain almost 30 up-votes and the 1-star reviews would be down-voted at least thirty times EVERY SINGLE DAY - FOR YEARS. I promise this is true.

After a few months of watching this, I reported it on the IMDB Get Satisfaction Page (which is anything but), only to find that it had already been reported along with a bunch of different titles. IMDB did NOTHING ... for YEARS. During that time, I can only imagine that the creators of the film raked in money in rentals and other royalties (the film was available on Red Box where they also left fake reviews), and in my eyes, IMDB was complicit in fIeecing a great number of people by not doing anything when they were advised of what was happening.

It would not have taken anyone at IMDB more than a couple of days to catch on to what was going on with it. Heck, a couple of hours would have been sufficient time to not only go through all the comments and see how every high-score review said almost the exact same thing, spelled and misspelled words exactly the same, used very similar usernames, etc., but also to take into consideration the number of people who had been duped and who had left reviews warning others.

As it is, years later, that title has now (mostly) been cleared up and cleaned up. I say mostly, because although IMDB deleted a huge number of reviews (both bad and good) and removed the plumped-up ratings which brought it from the 9.2, to a more believable 4.4, the fakers STILL visit the site and have up-voted all the positive reviews back up to the top, so again, any unsuspecting person who visits the page will see all glowing reviews on it, and most likely will not dig deep enough to see the real ones.

Again, that is only ONE title out of hundreds that this is happening to. M Night Shyamalan's "Glass", has at least FOUR 1-Star reviews from who can only be the same person. This person talks about having wanted the film "to be about the cheerleaders" in all four small reviews AND all four "reviewers" have all reviewed the same three or four films. It isn't rocket science! :)

And so, it is with a heavy heart that I post this review, but I hold a glimmer of hope that a new site, with stricter measures or perhaps better algorithms may pop up. One that would see through all the "fake", to give us clean, unvarnished opinions from one film lover to another ... or at least one that cares enough to look into and do something when a suspected "faker" is reported.
• Updated review
Even when 'stiffed', I hardly EVER left bad Feedback for the Sellers, HOWEVER, on the last purchase (the phone which was financially locked), I did. Well, the bad feedback was REMOVED!

Upon checking as to why - I swear, I kid you NOT - I was advised that eBay now has a "Special Seller Program" which sellers can PAY to be opted into which (ready?) "allows sellers to have up to TEN BAD FEEDBACKS removed from their history"!!!

This is the last thing I will say on this matter: HOW can you trust a company that sells the option to remove REAL people's opinions on their purchases?

eBay and their practices: Grossly immoral and ethically remiss.
Read BEFORE making a purchase, then decide. (100% honest review with pros & cons). *VERY long read!*
• Previous review
Even when 'stiffed', I hardly EVER left bad Feedback for the Sellers, HOWEVER, on the last purchase (the phone which was financially locked), I did. Well, the bad feedback was REMOVED!

Upon checking as to why - I swear, I kid you NOT - I was advised that eBay now has a "Special Seller Program" which sellers can PAY to be opted into which (ready?) "allows sellers to have up to TEN BAD FEEDBACKS removed from their history"!!!

This is the last thing I will say on this matter: HOW can you trust a company that sells the option to remove REAL people's opinions on their purchases?

eBay and their practices = Grossly immoral and ethically remiss.


There was a time where everywhere you went, the biggest buzz you could hear, was all about "eBay". Even when all the fervor died down, eBay still stood among one of the biggest consumer-to-consumer and business-to-consumer sales companies in the US. And rightfully so. They were doing a helluva LOT of business. Or more so, people were doing a helluva lot of business on it, with eBay reaping the profits from facilitating the transactions between "seller" and "buyer".

Not soon after, you began to hear rumblings and came across news stories about privacy issues, and how eBay seemed to operate with a blatant disregard and disrespect for their user's privacy concerns. MORE so, through their purchase of, and association with PayPal way back in 2003, they became a behemoth who began overstepping if not legal (well, that too), at least ethical and moral boundaries with respect to their customer's accounts and MONEY. To this day the company's attitude remains pretty cavalier about their business practices.

Now, as if privacy and MONEY concerns were not enough, eBay's biggest, cardinal, unforgivable sin (which seems to have not changed in all their years of operation) is a monopolistic and autocratic mentality, or, what THEY deem and decide is "right", is always right, even if it is WRONG; and what THEY say GOES, and damned be the consumer/buyer and damned be the customer/seller - as long as they can watch buyer and seller fight about certain transactions, while, again, eBay retains all the power and say-so ... and can walk away with some of the profit.

In July of 2015 (IMO to revamp their fledgling profits by disassociating with the "bad guy" - each other) eBay and PayPal finally split into separate public companies. Laughably, this disassociation, was on paper only! Kind of like a husband and wife divorcing, but still continuing to live with each other as husband and wife. You see, at the time of said split, they signed a five-year operating agreement to maintain a 'close relationship'. Translation: pretty much the exact same relationship. "Honey, who gets to tell the kids we're taking a vacation with their after-school-job money?"

Anyway, while this company (eBay/PayPal at that time) continued to handle itself in disconcerting ways in regards to privacy issues, and within its relationship to its user's money, and crowned itself both "King/Queen Totalitarianism", sellers became disillusioned, and in turn, buyers became disillusioned, and a change began to occur in terms of all these disillusioned buyers and sellers.

Old BUYERS left and new buyers began to try out eBay. Worse of all, old SELLERS left, and new sellers arrived. The problem with these new arriving sellers? MOST are Chinese-based companies that sell ..._JUNK_...! And, with the overwhelming popularity in wireless and communication devices that happened to occur around the same time, eBay was practically INVADED by a ginormous influx of cell phone, etc. "re-sellers". NOT good things to happen, and all the garbage I have purchased (and/or had to return) through eBay, is precisely what my review is about.

I joined eBay despite having had a bad experience with PayPal (see my old reviews); despite all the bad reviews I had read about doing business through them; and despite my Spidey-senses telling me not to. You see, I just HAD to have some new colored contact lenses I had found on a random link, and which I could not find elsewhere. I mean the ways in which youtube had shown me that these things changed green eyes to a subtle, ocean-like aqua-green paradise of sparkle, was just to die for! I HAD to have them. And a seller across the world, although they were not an item which could be sold on eBay, was selling them!

Although the order was flagged by eBay, the seller, had already shipped them, and I'd be lying if I said I was not thrilled with the purchase. I had some glorious contacts which I could not find in the US and I had them at a cost of a little less than what others who had purchased them wrote/said that they had paid for them. I was hooked.

My next purchase on eBay was an Android cell phone. (And no, dear reader, I will not bore you with every purchase I made. In fact, it actually pains me to look back and see how much junk I bought - so 'not gonna do it'). :) I was really pleased with it and the seller was lovely, and to be honest I had it for a couple of years and would have kept it forever if possible. It was a keeper and a fighter, as it had survived having green avocado-like salsa spilled all over it. Unfortunately, it was doomed when it fell into the bowl of chicken soup a few weeks later. DAMN YOU CELL PHONE REAPER! This phone however, was pretty much the last thing I bought off of eBay that I really loved, that lasted, or that did not arrive much differently than had been advertised.

Some of my other purchases included around EIGHT more phones (I kid you not), always trying to replicate that first glorious phone purchase - and falling short. EACH of them, (again, I kid you not) had defects - from minor to major. The very second phone I bought, was listed to the wrong carrier so I had to CHANGE carriers AND the microphone did not work which I did not know until after it was registered with the new carrier. (I was such an eBay newbie)! One, which had been listed as a *mint* phone, had the image of what I can only construe to be the battery having burned through a little on the back cover. I will skip over all the others because I still have a lot to say, and not sure what the maximum number of characters is here. Lol. Who knows if you're even still with me. :) I hope you are. Let me just add that the very last one (and what prompted me to write THIS review) which I purchased a few days ago and received the day before last, was "Financially Locked." /facedesk

Now, a month before buying this 'last phone' which was "financially locked", I had used my coupons (more on these below) for the phone that seemed to have the battery burned into the back cover. Upon receipt of it, KNOWING that one of the coupons was about to expire, I PHONED eBay and asked them what to do. This phone was advertised as *mint*, yet was obviously far from it, but what would happen to my coupon? The eBay CSR guy was super sweet and said not to worry, to return it, and if needed, the expiration date on the coupon would be extended. In short, it wasn't.

Enter the series of nightmare calls which made me want to bang my head against the wall at the futility of dealing with some of the frozen few among a sea of vapid, clueless, eBay "representatives". You see, having purchased SUCH crap phones through them in the past, I had been granted some eBay coupons and PayPal bucks INSTEAD of refunds - one of which they had no record of, except for the fact that I used it twice (bought, returned item, used again). One of the people who 'granted' said coupons apparently picked up the price of the other phone I had already been "couponed" for and made the coupon for that, but by the time I saw it there was NO WAY I was going to call and complain, especially since the difference was only about $30. Well, I should have, because toward the end of all this (we'll get there) I think eBay thought I must have hacked my way into their system and awarded myself a $120 coupon. **ROLLS EYES**.

Finally, having given up on these calls after one representative said they WOULD indeed return the coupon and to give it a couple of days, yet a week later still not seeing it, I decided to look for the CEO of EBay and send him an email. I was NOT fishing for the coupon any longer and I wasn't even looking for an apology. I told him I was going to post my experience with eBay to my over 10k+ followers (hint, hint, hit me up ;)) across social media sites and that no amount of money (or a coupon) was worth the headaches and frustration. Not too long after, I received a call from a lady at eBay's executive office in regard to the email. I told her that I was not interested in any recompense and that we'd leave it at that. (That morning I had been looking to make a purchase with my last eBay bucks and to close out my account in order to add the image of my closed account to my reviews and posts). She insisted however, I explained, and she ultimately returned the coupon. Which brings me back to the financially locked phone - my last phone ever from eBay.

As the eBay bucks/coupons were to expire in the following two days I purchased the above-mentioned "last phone". Now, you MUST note that having had such an experience with these phones and other crappy items before, I WAS ARMED TO THE TEETH with supposed knowledge and a plan! I looked for Top Sellers with a rating of 99.5% and above, grade A or mint phones, no negatives in the last six months, etc. BEYOND that, when I found the phone I was interested in, I asked the seller for the IMEI number and I SPECIFIED the carrier I would be using it on (GenMobile which is a Sprint network). I thought I did everything right.

Obviously, I didn't. As stated above, when received and I attempted to activate it, I was advised that it was financially locked. THEN, almost as if to rub salt in the wound and twist the knife, I could not get my coupons back, because as I was told: "They had expired, and had only been granted as a courtesy." Sorry, but in what world is making good on a bad buy YOU are responsible for, a courtesy? Besides, did I ask for a 'courtesy' the countless times I bought other JUNK and had to keep it?

In the end, (as I did say I would include "pros"), I think eBay has the potential for being the dreamed-about company which people first wished it was when first instituted. They have all the tools. The problem is that in their blatant greed, they are their own worst enemy.

I DO love my contact lenses, though ...
There are favors, and then... there are FAVORS. Trust me when I tell you that if you are considering using Direct Express, or if you have for some reason been led to believe that you HAVE to use Direct Express, I am about to do you the biggest favor, EVER. I am even not exaggerating (that much).

There are companies which are terrible to do deal with and which you should avoid at all costs. Well, Direct Express takes that "Terrible to Deal With", runs with it, and finds the muddiest pit imaginable, then digs down, way down, into the realm of "Even Worse Than Terrible to Deal With". In fact, it's almost as if they invented the concept, and then perfected the practice of being Even Worse Than Terrible to Deal With.

My granny is adamant that she does not want to sell her house and in that she wants to keep being as independent as possible, which at her age, is not very independent at all anymore. As such, I handle most of her finances, her grocery shopping, etc. For a while, we would receive her SS check in paper form, but then began to receive notices with the check, that we HAD to set up a form of direct deposit. These notices (shame on you, SSA!) 'pushed' Direct Express to the point where any reasonable person would think the Social Security Administration and Direct Express are associated - They are NOT; or that Direct Express is a government entity - it is NOT.

Simply, if you believe that you are required to enroll with them, this is NOT the case. The Direct Express card and Direct Express itself, is a third-party OPTION for federal benefit recipients to receive their benefits electronically.

That said, I opted for using them because I am the payee on her account and my bank account is in my married name, and mostly because I did not bother to read the fine print (shame on me) and thought the SSA and DE were associated and thought the entire thing would be easier because of it. I was wrong.

To begin, and one of the most concerning things about Direct Express, is that it is EXTREMELY difficult, IF NOT DOWNRIGHT IMPOSSIBLE, to get through to them over the phone - while at the SAME TIME, their online presence and "help" options are practically NONEXISTENT.

You literally call in, have to go through several phone options, only then to be told that they are "experiencing heavy call volumes" (always) and to "call back", right before you are summarily disconnected and have to do it all over again. 'HOW is this possible' you may ask. I ask myself the same. If this is the card/company of choice for the SSA (and by the way they push and almost market the use of it, you'd say it was), HOW can it be so damn awful? Not sure, but it is.

After having registered her, we waited for a card which did not arrive within the 7-10 days we had been told to expect it by. I made three calls the first time before I could reach anyone and was told that their system showed it was in "the mail pan", and I kid you not, this person told me that we might have to wait up to FORTY days. I thought to myself, that cannot possibly be right. Don't many recipients live from SS check to SS check? I then called again, this time 11 times (just in case that was not clear, that is ELEVEN calls) before I could actually get a line in, and before I could speak to anyone.

Note here, that they have two different numbers *******311 and *******115). The second is WAY busier than the first, but on the first number they do not have nearly all the information that the people on the second number have. (The person who told me we'd have to wait up to forty days was at the first number).

Upon reaching someone at the second number, I was told it had been sent out and that sometimes they just run late and to give it a few more days before calling to have it canceled and reissued. Both our homes are subscribed to the USPS Informed Delivery service which sends me images of what mail pieces to expect, and I had not seen an envelope which might have been the card within the images they send, I decided to wait. Thankfully, it arrived a few days later.

That said, not wanting to have to call back twenty times we ever needed anything in the future, I decided to just change the direct deposit from Direct Express to my bank. After a few calls I was told that I needed to contact the SSA to do that. Upon contacting the Social Security Administration, I was told that my 93 year old great-grandmother would have to GO IN AND VISIT a SS Office in order to make the change.

Save yourself the headaches. If you have a good bank you trust, make sure you avoid dealing with Direct Express at all costs.
My family and I have been with almost every single carrier. In fact, in thinking back, I cannot think of one we have not been with within the past few years. During that time, we have found that the top carriers (Verizon et. al.) do indeed put more effort into customer service. As the adage goes, however, you get what you pay for and companies such as these are on the high side. If you are like me, and like to find the best service possible, at the lowest price possible, these are not for you. On the other hand, we have the low-cost carriers and in this group I am also including the 'government assistance' carriers. They're all pretty much terrible. Again, you get what you pay for.

Enter GenMobile, who I believe is the new kid on the block. Their customer service (at least for now) is TOP-NOTCH. It is EXCELLENT. Bravo, GenMobile, and were I rating just this, it would be a five star review. Their prices are also really, really hard to beat. With plans starting at $5 a month for unlimited text (text only); $10 for unlimited talk and text; $15 for Talk, text, & data; and so on, they are among, if not the, lowest cost service providers I have found. Still, a five-star review would be warranted. Now, let me explain why I gave them a 4.

We recently ported two numbers to GenMobile just to keep the numbers and to test their services before we move our current main numbers from Walmart Mobile Family Plan to them. Since it was only meant to hold these numbers until we can play musical phones with our actual phones, we chose the lowest-cost $5 text-only plan. The porting was easy and fast, I did not need to wait for a sim card (this was based on the phones I used to port to though, and has no bearing on GenMobile) and they work as expected. The problem I encountered is SPAM!

Now, I do not know if the spam was a carry-through from my old numbers which were about to expire on my old carrier, or if GenMobile, to help offset the cost of their low cost service "sells" the numbers out to spammers. If the latter, it is a big deterrent, and a personal pet peeve of mine.

All-in-all, I DO recommend this company to those needing low cost cell phone service and plan to move one of our first main numbers to them this coming week.

(I chose to update here, rather than choose "Update" on the main screen as I am unsure as to whether it would erase my original review).

Yesterday, because of (another) bad purchase on eBay, we had to make an unforeseen move of different phones and numbers and plans, and finally moved one of our kind-of main numbers to GenMobile. It was easy as pie!

Although in this day and age where and when practically everything is done electronically, I like to speak to a live person to be sure it gets done correctly. Call me old-fashioned in that respect - except for the fact that last night, I opted to bite the bullet and try purchasing a plan AND activating it - all online. Yes, I am proud of myself too ;) - and thankful to GenMobile.

In the spirit of full disclosure, I have to first say that the phone I was activating had already been activated with them (see my original review, above) on a $5 a month text-only plan, which, again, due to a bad buy, we had to move to another phone yesterday morning (which brings me to another story of how they helped me port that number out super quickly) - SO, I knew that it would work on their network.

Anyway, I chose a $10 plan for unlimited talk and text AND Honey entered a $5 coupon for me, so I paid $5.73 (with taxes) to activate a new number. The reason for activating it in the first place though, was that I needed to port one of our other old numbers in. After I made the purchase, I received my receipt, and was a little lost on what to do for a few minutes, so I decided to live chat with them although I really thought they would not be open since it was 6:30 p.m. in my time zone. They were, and the live chat agent asked me for my order number, IMEI number on the phone I was activating AND EVEN LOOKED UP THE SIM CARD NUMBER FOR ME (from it having already been activated with them) when I had difficulty getting the back cover off. He said everything was good to go and to please wait a moment for my new number. I told him that I needed to port a number in. He asked for all the information required for a port (old phone number, account number, PIN, address ...) and told me that it could take up to two days to port. This morning, at around 9:30, it was done.

THIS is how ALL companies should operate.

I cannot say enough good things about them, and wish there were half-stars or point-stars, in order that I could "up" them to a 4.8!
Insofar as these companies go ... Grubhub may be the best of the not-so-great.

To preface, let me state that we use food delivery services A LOT. Well, to correct, we used to use them around three or four times a week for a long time. Now, we're down to maybe once a week to two times every three weeks, if that. We've decided, for the most part, that ordering through these services, is just generally NOT worth the frustration which almost invariably accompanies the orders.

That said, Grubhub deserves a "shout-out" for being the very best out of the terrible ones we have used, which include: (Grubhub), Doordash and UberEats.

In regard to prices (I've literally started orders for the same items at all three, at the same time, and have compared totals before check-out), we've found that dollar-for-dollar UberEats is always higher than the other services, and Doordash is just about the same as Grubhub, unless you are using the Doordash Pass which makes it just a bit cheaper IF you do not factor in the cost of the Doorash Pass itself.

The difference is in the drivers, service, restaurants they use, and ultimately, with their CUSTOMER SERVICE.

While I have heard that the drivers trade off and sometimes work for two companies at a time, I've always found that the GrubHub and UberEats drivers are the best and most accommodating when required (although I strongly suggest that the best practice is not to request special delivery instructions as a norm, in order to 'not tempt fate', so to speak). "Keep It Simple" is the best practice in terms of delivery instructions.

In regard to selection and number of restaurants, it is a toss-up between UberEats and Doordash. These two pretty much offer menu selections from the same restaurants, give or take a couple. GrubHub, unfortunately, falls somewhat short (at least in the Houston market) in regard to restaurant selection although in the past year we have seen good growth with them.

The deciding factor, at least for us, boils down to WHO GETS IT RIGHT most of the time, and in this case, it is definitely GrubHub.

Seldom, upon ordering with GrubHub, have we had an order arrive with missing or incorrect items, which HAPPENS ALL THE TIME with Doordash, and a lot with UberEats. While it has occurred with them, and there was also one occurrence where the order did not arrive at all, Grubhub is quick to offer a refund or credit AND the scale of what was missing or incorrect, was nowhere near what it generally is with the other two. In short, GrubHub's Customer Service, in comparison to the other two companies' Customer Service, is LEAGUES better.

In closing (and I may be repeating myself from another review), I have to say that it is MIND-BOGGLING (and not in a good way) to me, just how many companies stay in business (and some actually flourish) while offering the customer so little for the money that is traded for their goods and services. Or, worse yet, how much these companies spend in advertising to attract customers, yet put zero effort into KEEPING us customers once they do 'get' us. One of the reasons this happens, however, is that we, as customers, keep rewarding these companies with our business, or we fail to reward the companies who try to do it right. (I know that I am personally guilty of this). We need to remember, that we, with our wallets, VOTE for which companies stay around. Conversely, what these three companies in particular, should remember, is that if a customer has to go through an unpleasant experience, such as invariably having to contact someone in Customer Service every time we order through them, then sooner or later, we'll just STOP ordering altogether.

With that being said, if you're like us, and sometimes just NEED to have it brought to you, I highly recommend GrubHub. Chances are that upon delivery - in comparison to ordering through one of the other options - you won't be spending the next twenty minutes on the phone and frustrated over items which were left off the order.
Before I get into my review, I need to provide a little background on myself. I HATE WATER. Like, REALLY hated it throughout my entire life. There. I said it.

For as long as I can remember, drinking plain water has been a struggle. I just never enjoyed the taste (or lack thereof) , consistency (or lack thereof), or even the thought of drinking water. Knowing that good hydration is important, however, I'd try and FORCE myself to drink as much as 1/2 a gallon a day, but mostly could only reasonably down a couple of 8 oz. glasses. Nowhere near what I needed. My water-drinking-difficulties even changed the way I drink anything - period. Since I literally forced myself to drink water, I'd count every sip I took of water, every swallow, gulp, 1... 2... 3... 4... and so on and so on. So much so, in fact, and I guess for such a while, that I inadvertently developed the (bad) habit of 'counting down' pretty much anything I now drink. Weird, I know; but true. I felt that I had to share that so that you could get an idea of how very much I hated water. A few years back, I started drinking sparkling water which is really very good when cold. That helped my water intake somewhat, but buying ENOUGH to meet what my water intake should be, plus the fact that not all sparkling waters are created equal, and there was still a gap in my life for Mr. "Right Water". :)

Then, (queue harps), I found LifeWtr at WalMart. :) The bottles were somewhat eye-catching, and a pack of six was on sale, so I bought one.


I cannot stress enough how different this water is. It just TASTES like what pure crystal water SHOULD taste like: PURE and delicious, while not really "tasting" like anything! I know that sounds like a lot of babble, and if I had to sum it up in one word, it would be: "GREAT". I wanted to use "delicious", but I don't want to give the impression that it actually tastes like anything other than really good water.

I LOVE it.

With as much of it as my family is now drinking, the price does frighten me just a teensie bit because I don't want to have to pay as much as I am paying for it every week, but my hubby and I agree that it is really good, so, for the time being, I am so very happy at having found it - to me, it is a god-send.
I recently signed my granny up for QLink phone services and the enrollment and receipt of the phone went smoothly. However, upon checking up on delivery of a Sim Card Kit the other day we realized she was de-enrolled!!! How? Why? It was simply not possible, as nothing had changed, so I attempted to contact QLink. There, BEGINS the nightmare. (LONG, but worth the read).

I was sent to an endless loop of only four phone options - NONE of which was the choice of a LIVE AGENT. I must have phoned at least twelve times, chosen every option and every one sent me back to the same loop. I then logged in to send them a message from their website, but it kept taking me to a de-enrolled page. I was able to finally find a contact site and sent a message.

After doing so, I immediately contacted the PUC who gave me the number for Texas Lifeline and was lucky enough to speak to a really great guy. He told me that everything was in order on their end in regard to the program itself, but that he showed that she had TWO accounts with QLink. Apparently, a de-enrolled one because "the provider had neglected to send in a number (?) within a necessary time allotment", and one, which had been "enrolled" just TWO DAYS PRIOR (just two days from/before when he and I were speaking). Whaaat? He suggested we phone QLink and let them know what they showed. I explained that I had tried contacting them to no avail, but that I would try again. (I figured that QLink had just enrolled her again, so perhaps their system had not updated). I attempted to contact QLink by phone a few more times, but it appeared that the phone I was calling from was flagged as associated to her account, so again, I received no more than the four options and none to a live agent.

The next day, we received an email which said, "call us and a live agent will help, or click the button below, and a live agent will contact you within 48-72 hours." Figuring they had fixed the problem where I couldn't reach an agent before, I phoned in, and of course, it was the same garbage loop - no live agent. To add insult to injury, however, the 'Click Here, Someone Will Phone You Back' Button DID NOT WORK EITHER. IT sent me into an endless loop on their site, which still said she was de-enrolled.

Well, having worked for the CEOs of two major companies in the past, you kind of develop that pit-bull mentality they have - where you just can't let go of a bone ... and I was irked. I researched the owner of QLink, an "Issa Asad", his company, and located a number for the counsel he used for his Petition For Expansion of ETC Service Area into our state. Digging way deeper still, I was able to locate a number for him. Now, let me digress for a moment and say that I have contacted three or four heads of major companies before; heads of companies WAY bigger than QLink; and what is surprising to me, is that without fail, they have expressed genuine concern and gratitude for bringing up issues that they may not be aware of, to their attention. That was NOT the case with Asad. (I guess names really are telling).

The first time I phoned, the number rang and rang and rang at least a dozen times, to where I wondered what kind of line it was, then it clicked and switched to another kind of ringing, and then went into a voicemail system where he said he was busy and if immediate help was needed, to contact some of his associates (no numbers for them) or to send him a text at that number. I left a message in which I went into a little of what was happening and my inability to reach anyone from Customer Service. I think my voice gave away the stress of the past few days and I wasn't as even-tempered or cordial as I normally would be. Upon hanging up, I called right back again, at which point he answered, and was really rude, short and dismissive. He seemed upset that I had contacted him directly, and had not one ounce of understanding or empathy about or for what I had been dealing with for days because of some error on his company's part.

In a rushed and almost contemptuous tone, he told me to "call customer service", at which point I asked him what he thought I had been trying to do and that I was contacting him, because I did not have the ability to reach them. He then asked for my number which of course he should have had, but I gave it to him.

About 15-20 minutes later, I received a call which was obviously being recorded but for which there was no message saying it was being recorded, and a woman identified herself and asked what the issue was. She said her records showed that the lifeline program had de-enrolled my granny and that she did not have services through them. She too was rude beyond belief. I explained what I was being told by Texas Lifeline, and told her that quite honestly, 'common sense would dictate that they knew what they were talking about'. (Why would they say there were two accounts if there weren't)? She said: "Well, they don't have our records." I felt like asking how in the world the government agency that oversees the program, and who by law, they report to, 'could not have access to their records', but this was one of those silly people who don't even matter enough to argue with because they are just too dense and incapable of common sense, so you'd never get anywhere with them.

After we spoke, I called Texas Lifeline Services yet again, and reached a sweet young lady who told me, pretty much verbatim, what the gentleman I spoke to the other day had: that she showed TWO accounts with QLink - a de-enrolled one and an enrolled/active one which had been enrolled just a few days prior. She said she could de-enroll us, or that she could open an investigation. I chose to open an investigation, if only for the very simple fact that I will be happy to text Asad a copy of what is revealed at the conclusion, although I can tell you now - he won't care one way or another.

In closing out this review, I have to tell you that none of these companies really make any BIG money off of the 'government phone' program (they make it from added services), so customer service will always be lax at any of them. This one however, QLINK, seems to have an inborn, inherently dismissive and couldn't-care-less attitude that comes from the owner himself. Do yourself a favor, save yourself some massive headaches and frustration, and do not reward them with your business.

P.S. Some of the legal stipulations of Asad's deal with the U.S. Government in order to provide this type of service, includes:
Q LINK ETC Service Area Will Serve The Public Interest
Q LINK Will Comply With Applicable Service Requirements
Q LINK Will Satisfy Consumer Protection and Service Quality Standards; AND:
Q LINK is dedicated to quality customer service and care, specifically:
"Lifeline customers can reach Q LINK's Customer Service department via phone, mail, e-mail, fax, or online" . . . . . . which we have already established, is not the case.

If you have issues with them, open an investigation or request help from the Lifeline program in your state.
Note that I am only reviewing their delivery / pickup options, as I have not stepped foot into an Olive Garden except to pick up food, in YEARS.

Anyway, I normally make a better version of their Zuppa Toscana at home, but when I'm too lazy (which turns out to be about once or twice a week :)), we like to order it from them for pickup. WELL, I am not exactly sure when their phone menus changed ... but it is a godawful experience to call in and try to place any type of order over the phone. HOW, i ask you, do companies survive with such a moronic way of doing things? It's mind-boggling! While the phone system message heavily tries to sell you on their online ordering system (which we will get to in a moment), there is literally no way to get a live person without jumping through hoops, so I can only imagine the number of people who have called for other things, and have just become fed up (hahha) and have hung up.

Now, I understand the desire that companies have to automate things, BUT COME ON! I AM LITERALLY CALLING YOU TO GIVE YOU FIFTY DOLLARS for what basically 'boils down' to sausage, potatoes and water!!! The least you can do is act as if you care. As it is, as a customer, one has to sit through an entirely long and tedious/tiresome message asking you to order online ... The kicker? The kicker is that their online ordering system did not have (in the past - not sure if they have added it) the option for a GALLON or two of soup. So, if you really want their soup you have to make a conscious decision to go through the Never-Ending Message Loop of Boredom before you could place an order.

Furthermore, as for their delivery, it is nonexistent to a home address.

While they do have what is technically dubbed "catering", get this: YOU CANNOT ORDER FOR DELIVERY TO YOUR "HOME" because .... (ready?) : they cannot "set it up" for you. Well, who is asking them to? Should that not be the prerogative of the person placing the order? Should I order from work so that I can then jug around two gallons of soup to my casa? NAY! No soup for us.

Really, with so many other options out there, I just can't fathom how companies with no obvious common sense toward the CUSTOMER, survive for as long as they do.

Update: Re. "08/06/19 Soup Run" - Houston Willowbrook location
Phoned in and a manager took the order. Once home, we saw that the soup had very little sausage which had never happened before! I am in no way exaggerating: we had to stir and stir and stir and kind of dig down in order to find a few pea-sized pieces of sausage. Curious as to how this had happened, (as, again, we'd never experienced that before), I phoned them. Well, upon reaching the manager again, and explaining why I was phoning, she was pretty rude. I got the feeling she thought we were full of 'it', which kind of upset me. WHY would we - out of the blue - despite having ordered for years, decide to - all of a sudden - say the soup had no sausage? Ridiculous.

To me, it just feels as if Olive Garden (or maybe their parent Darden Restaurants), as a whole, feels that it has "enough" business, to where keeping customers really isn't that important. In my estimation judging from the experiences we've had with them, lost customers or business is of little consequence to them ... And, well. maybe it is just me, but I want to do business with a company who WANTS and values my dollars.
ZERO, or better yet, NEGATIVE stars would be more appropriate.

Time and time and time again Doordash has proven to be incapable of meeting the most basic of services. We used to be pretty steady customers and "Doordash Pass" holders for almost 8 months, but they repeatedly dropped the ball, eventually driving us to use UberEats. With Uber constantly raising their service fees, however, we decided to give Doordash another series of tries.

Well, nothing changed. --- They were always terrible, and remain so.

Pretty much, EVERY restaurant we have ordered from through Doordash, except for one, has somehow managed to get our orders wrong. It is frustrating to no end. I mean, HOW do you not get an order right which is entered from a LIST of options? It is mind-boggling/blowing (in a bad way) that invariably, 99% of the orders they deliver are delivered with incorrect/missing items. At first, we blamed the restaurants, and yes, a lot of the fault is with them; but then we figured out that Doordash does not hold the restaurants up to a better standard. Doordash doesn't care, so why should the restaurants care - and it shows.

The worst part of each and every experience, apart from just the utter frustration of having to deal with it 'yet again', is that upon phoning Doordash Customer Service, you receive only a FRACTION (pennies on the dollar) of the price of ONLY the MISSING items. Doordash will NOT make good on items which are incorrect (which again, is almost ALWAYS), cold, hard, under-cooked/overcooked, burnt, dry, rancid etc., instead, advising you to just 'leave feedback on it'. The restaurant can send a plain burger and cold fries in place of the specialty burger with onion rings one ordered, and it'd be okay, and ignored, by Doordash. Truly, the shoddiness of the customer service agents who offer vapid banalities and canned "I understand your frustration" platitudes, while in no way really understanding how unbelievably frustrating it is, is utterly ridiculous, but more so, is obviously a measure of what the company as a whole feels about its customers.

As such, what is the sense in ordering?

Invariably, one member of the family is either left without food, has to cook, has to go out and get something, or has to share, which defeats the entire purpose of ordering for delivery!

After almost a full year of throwing money at Doordash, and being bilked over and over and over again, it is somewhat satisfying to think that if I can save at least ONE family the exasperation, annoyance and irritation of going through the same thing: YEAY.

Avoid Doordash like the plague.
To begin, they are LEAGUES better than Yellow Cab, and slightly less expensive than Uber. Unfortunately, they are still greedy, disorganized and unprofessional.

We "found" Lyft when Yellow Cab left us stranded, and our first several rides with them went SO well, that for MONTHS we literally became addicted to not driving, and just took Lyfts everywhere. A few months in however, the shine began to wear off. We began noticing that a few of the drivers weren't the greatest. Some were unkempt, a little rude, got lost - yes, even with GPS, they got lost ... It was so hit or miss, we began driving again. It is difficult though to go back to driving once you are driven around so much.

The straw that broke that camel's back however, was a round-trip to pick up an order of wings. Again, this driver could not set his GPS, and got lost on the way there. That was not a problem that time, as we weren't on a tight schedule or anything. AFTER the trip however, I saw a $25 charge on my card above and beyond the fare and tip.

When I contacted Lyft to inquire about it, they said it was for cleaning the driver's car, since we had supposedly left grease in it from the wings. Knowing our order had not leaked (I carried the bag on my lap and had a tan dress on), I immediately canceled my credit card and asked for proof from them. They sent me pictures of a clear puddle of LIQUID on the SEAT. ummmmm, where we had been sitting(!), floor, and base (or footrest) of door. I told them that it was not grease from our order, as our wings were "hot" wings and the oil and sauce on them would have been at least a little orange, and not "clear" (the seats were white leather). I also asked them to explain how SO MUCH oil was on the SEAT where our butts had been. Did the order leak THROUGH me? Did they think one of US leaked oil? Wouldn't the oil have been at least a little hot? Wouldn't we (or the driver for that matter), have noticed this oil at the time and made an effort to CLEAN it? More so, for there to be the amount of oil in the pictures, wouldn't common sense dictate that the wings themselves had to have been SWIMMING in oil/grease that we then would have had to purposefully invert onto the seat? Did they think we ordered the "Wings In Grease Soup Special"???

It was obviously a scam on the part of the driver, but no one at Lyft was smart enough to put it together, or cared to even TRY, which says a lot about them. The two agents with whom I communicated had ZERO common sense, and after a few emails back and forth, I simply contacted my banking institution and opened a dispute for the $25 charge which was immediately credited back while they conducted an investigation, and which became final around a month later. In the interim, however, I received yet another message from Lyft which stated that a $SEVENTY-FIVE$ dollar charge would "not go through" and to please "update" my card.

Ha! As if.

We have never used them again, nor will we.
Have really helped my granny. Some of the volunteers aren't very sunny or well-dispositioned, but the service itself is a god-send.
Their offerings, while super processed, are really very yummy, but on the high $$ end when considering other options. The items are normally well-packaged and are easy to heat and eat. Delivery, of course, is very convenient to have, and in my estimation, a huge part of the reason Schwan's is still around.

My issue with them is not the food itself, but rather with the experience we had with them. We used a coupon code twice (which brought what was ordered down to a more reasonable price/cost), and the second time, the driver said he could not accept it, after it had already been accepted online upon placing the order. In the end, he did honor it, after which he said he could not accept it "next time".

While I understand that coupon codes are normally a one-time deal, this one did not specify that anywhere, and again, it was accepted with no problem both times upon placing the orders. In fact, had the total cost not been brought down somewhat by the coupon, we would have not ordered either time. (To us, the items Schwan's offers are somewhat overpriced for what they are, and ordering would not have been worth it). More so, however, it was the driver's attitude that sealed the deal for us and convinced us we would not order from them again. As I later read, it seems as of the driver's are paid a percentage of sales, so perhaps this is why he was so adamant about not accepting the coupon, but all we knew at the time, was that we placed the order, entered a coupon, it gave us our total, and then at the door he wanted to charge us more.

No big loss.

With the advent of grocery stores that deliver now, and especially Walmart joining in there is just no occasion I ever foresee where we would consider Schwan's again.
Sorry, but all I had heard and mostly read about this company was negative. Seeing as I like to make up my own mind, I decided to open an eBay and PayPal account. While PayPal worked great with eBay, when I had a dispute with an outside company who pretty much jerked me around for THREE months with no sign of what I had purchased, PayPal hung me out to dry. I swear,, it is as if there is not one person who has any common sense at PayPal, and then their moronic 'supervisors' have no clue what they are speaking about.

The company I dealt with said they sent the product a few days after I ordered it, provided a bogus tracking number, then would not respond to emails until, finally, after a barrage of emails from me, they responded and said the package had been returned by US customs. Still giving them the benefit of the doubt, I asked AGAIN for the correct tracking number to 'see why customs had returned it'. Of course, they did not provide it. Days later (more than a month after the original order) the company said it had resent the package, and provided another tracking number. It did not arrive either and even weeks later, all the tracking information available, was: "Label created". Yet THIS tracking info was what PayPal wanted to go by, ignoring the time from when the order was originally placed.
To add insult to injury, the Supervisor I spoke to was a rude idiot.

Sorry, but no. All the negatives about PayPal are right. I should have listened, and so should you.
Just AWFUL. Not only are their prices on the high-end, for equally nice or better lenses you can find elsewhere for less, but I literally sat through close to THREE months of bogus tracking numbers and condescending emails (when they CHOSE to reply), telling me to "be patient, dear".

This is one company that really warrants negative review numbers.

Save yourself the headache and trust me (I don't think I can posts links) when I tell you that there are prettier lenses available at a lower cost if you look.
I tried to order a gift card twice from them. The first time, granted, I gave them a wrong telephone number at checkout because their 18-page disclosure and agreement document was a little too wordy to be on the up-and-up and I did not want to have them sell my number to marketing companies, which is what you are basically agreeing to upon clicking the "I Agree" buttons.

In any case, they held $1 from my credit card/bank, said the order had been placed and gave me an invoice number, yet a few minutes later, I received an email stating the transaction had been canceled.

A couple of days later I tried again, and despite my better judgment, used my real number that is tied to my card account. The same thing happened. Well, that's absurd. I called them and CSR said that they "have a team that reviews each purchase and looks for any discrepancies". Excuse me, but there was no discrepancy in the purchase. All of my information was valid and matched across the board, etc.

In my estimation, they indeed sell some cards, but based on reviews I now see, the card bearers have difficulty ever using them, and (again, in my estimation only), this is because they actually sell to account holders who do not have the backing of well-known and established bank entities who one would have an option of going through to dispute a bad purchase. I paid with my Discover card, and again, there was no reason in the world for the order not to have been processed, but for the fact that had the recipient not been able to use the gifted card, I would have turned to my bank for recourse. I know it sounds like a stretch, but I can't fathom another reason why my purchase, among so many others I read about, were declined. I additionally think they sell your information when you open an account with them as you are prompted to do before you place an order. As such, I deem them very untrustworthy and would highly recommend people stay away as per the saying: "better safe than sorry".
We order out A LOT. As such, I used to enjoy using BeyondMenu because it was quick, had a simple interface, stored my data and with a few clicks, I was done. Well, not sure what happened but for the past year, they've been AWFUL. To begin, it lists restaurants in my area as delivery, when they don't deliver. They also have restaurants which come up in my area, only to find out that they actually DON'T deliver to my area AFTER I am through with the ordering portion. Then they have a bug where restaurants where I have consistently ordered from in the past, come up as "does not deliver to your area" on some occasions. Lastly, the customer service is useless. I literally had to call three days in a row last week due to something being wrong each time. The 'straw that broke the camel's back', was that I placed an order and after almost an hour and a half, I received a call from the restaurant asking if I was going to pick it up. I said no, that I placed it for delivery. They said they had informed BeyondMenu several times that they did not deliver, but that she would ask her son to bring us the food. I called BeyondMenu because after all the garbage I had been experiencing with the last few orders, I wanted at least some of my money back. The guy who answered said that the lady had just called him and told him they did not deliver. I do not believe for a second that it was the first time they had been informed of this, but even so, I placed the order WHEN IT SAID IT DID which is totally on them, and it was two hours later (and would be another half hour before we got our food), yet they did nothing.

Again, not sure if they sold their business or what, but BeyondMenu is garbage now.
BeyondMenu -. – BeyondMenu Rep
Hi Jacquie M.,

We're sorry about the negative experience you've had. We would like to give customers a better online ordering experience. May we ask for more information about the order and restaurant's name or phone number? You may also contact Customer service at (630)776-3590 for further assistance. Thank you.


BeyondMenu Customer Service
Let me start by saying that the idea of Instacart is FANTASTIC and that if anyone ever gets such a service done right, they would make millions. It is much too easy not to fall into the habit of having something delivered and saving time rather than wasting it.

That said, this is NOT the company to do it.

After receiving various emails from them to try them out, I decided, why not and spent some time ordering a few things from a local store. Upon check out, the system told me that it could not add my card, but did not say why. (It is a perfectly good MasterCard, not prepaid, with enough funds, etc). I phoned them and was told to email their helpdesk, which I did.

In the meantime I decided to see if anyone else had run across the same issues,and found nothing but bad reviews online for them

I guess I am the lucky one in that their system did not accept my card. While I didn't progress through the entire receipt of the groceries or billing, just the initial experience with them speaks volumes.

I will not be doing business with them, and thank others for their reviews.

Jaquie Has Earned 47 Votes

Jaquie M.'s review of QLinkWireless earned 14 Very Helpful votes

Jaquie M.'s review of Direct Express earned a Very Helpful vote

Jaquie M.'s review of Direct Express earned a Well Said vote

Jaquie M.'s review of eBay earned 3 Very Helpful votes

Jaquie M.'s review of PayPal earned 8 Very Helpful votes

Jaquie M.'s review of Instacart earned 3 Very Helpful votes

Jaquie M.'s review of Meals On Wheels earned 2 Very Helpful votes

Jaquie M.'s review of Schwan's earned a Very Helpful vote

Jaquie M.'s review of Lyft earned 2 Very Helpful votes

Jaquie M.'s review of OliveGarden earned 2 Very Helpful votes

Jaquie M.'s review of GrubHub earned 2 Very Helpful votes

Jaquie M.'s review of TTDeye earned a Very Helpful vote

Jaquie M.'s review of BeyondMenu earned 2 Very Helpful votes

Jaquie Has Received 1 Thank You

Catalina R. thanked you for your review of QLinkWireless

“I am switching from Safelink too. Very bad co. Need a good one.”

Jaquie Has 1 Fan

  • Reviews


  • Votes


Carlos Q.

Jaquie isn’t following anybody yet.

Similar Reviewers on Sitejabber

Andrejs O. reviewed IMDB

On top of rating manipulations, reviews are heavily censored in favor of woke identity politics,...

Ryota N. reviewed IMDB

''imdb rating manipulation'' is real. And it's backed by awful customer service which only sends...