To begin, they are LEAGUES better than Yellow Cab, and slightly less expensive than Uber. Unfortunately, they are still greedy, disorganized and unprofessional.
To begin, our first few rides went SO well, that we became addicted to not driving, and just taking Lyfts everywhere. A few of the drivers however weren't the greatest, so we began to think before ordering a Lyft. It was so hit or miss, we'd actually debate it. The straw that broke that camel's back however, was a round-trip to pick up an order of wings. The driver could not set his GPS, and got lost on the way there. That was not a problem, as that happens, and we weren't on a tight schedule or anything. AFTER the trip however, I saw a $25 charge on my card above and beyond the fare and tip. When I contacted Lyft to inquire about it, they said it was for cleaning the driver's car, since we had supposedly left grease in it from the wings. Knowing our order had not leaked, I immediately canceled my credit card and asked for proof from them. They sent me pictures of some clear liquid on the seat (where we had been sitting!!!), floor, and base (or footrest) of door. I told them that it was not grease from our order, as our wings were "hot" wings and the oil and sauce on them was orange, and I asked them how they explained the oil being where we had our butts. Did they think one of US leaked oil? It was obviously a scam on the part of the driver, but no one at Lyft was smart enough to put it together, or to even TRY. They have zero common sense. Anyway, a couple of days later, I received a message from them that stated that a $SEVENTY-FIVE$ dollar charge would not go through and to please update my card. Ha! As if. I contacted them yet again, and they explained it was for cleaning the car. What, again, or more, or what?
We have never used them again, nor will we.