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Jaqi M.

4 Level 4 Contributor
  • 35 Reviews
  • 213 Helpful Votes
  • 1 Thank You

Experience: Computers & Technology, Food & Drink, Hobbies & Interests

Member since September 2016

  • Reviews

    35

  • First Reviews

    3

  • Thank Yous

    1

  • Fans

    2

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Review Distribution

About Me

Lover of all things musical. Lover of dance. Admirer of words. Fanatic and respecter of animals. <3

How I Can Help

15 years experience working directly for and with CEOs of two Fortune 500 companies, and their VPs of Legal, M&A and HR.

Interests

Food, pets, dance/music and computers rank at the top of my list of interests.

35 Reviews by Jaqi

10/22/20
(See Edit at end of page).

KUDOS WHERE KUDOS ARE DUE, AND THEIR TELEVISION CHANNEL SELECTION (PAST PROGRAMMING and LIVE TV) ARE PRETTY GREAT.
Sport channel selections are top-notch from what my husband and brother-in-law don't say. (Get it? They don't say, because they're too busy watching them). In all seriousness though, they are thrilled with the selection, and in-between manly grunts and chili fries, they have voiced their sincere approval. YouTubeTV beats ESPN in so many ways. As for me, I have binged so many Cake War episodes that I think I gained five pounds just watching. Now I just sit farther from my screen. ;) If I had to include one 'con', it is that Lifetime is not included, and I'm addicted to one of the shows on there, so that's a miss.

THEIR MOVIE SELECTION IS MOSTLY GREAT... BUT (See Edit at end of page).
On the plus side, YouTubeTV offers a FAR BETTER selection of more current (newer) movies than Flex or Peacock or Tubi, etc. The problem, is that sometimes their featured films are "UPCOMING", meaning you need to wait a day or two for them to begin streaming. Another issue is that in the case of some movie trilogies, sagas or franchises, only a fraction of the complete series is included in the plan. Examples: Mad Max Fury Road including Mad Max Chrome is included with plan, but other Mad Max movies are not. In the case of LOTR, both Return of the King and The Two Towers are available, but Fellowship of the Ring is only available for purchase. The Marvel Universe filmography, on the other hand, seems to be pretty complete. So, all-in-all, the entire selection of available films is pretty solid, although not excellent. I also like that they do not have "filler" movies (I think, or at least I haven't seen any) such as bargain C and D class films which, personally, I never watch and which many other streaming sites have on their platforms simply to advertise that they have an X number of films. Some people may actually like those films, so it is something to be aware of, but as for me, I am so glad I don't need to scroll through a bunch of them to get to the 'good stuff'.

Now, in terms of cost:
I am frugal. I like good things, but I love good deals, and the fact that we're paying $65.00/mo. ($64.99), bugs me enough to where I am keeping an eye out for alternative options, one of which is HULU, who offer ALMOST the same number of channels for $10 LESS a month. "What's $10?", you may ask. Well, it's a couple of gallons of milk, two quarts of Baskin Robbins mint chocolate chip ice cream, a co-pay on a prescription, the difference between an older model and newer model external hard-drive on Amazon, a dog toy which will last for a week in this home, and enough to gas up my car for 2.5 visits with my grandmother.

On the other hand, can I really put a price on seeing my husband happy after a long day's work, relaxing on a plush leather recliner and watching his favorite NFL team score a touchdown while he waits for a slice of my latest cake-decorating masterpiece?

It's a tough call.

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EDIT:
*Keeps losing points, because it seems as if every movie I click on is not playing yet ("Upcoming"). Seriously, Youtube, whoever came up with the idea to tease (not deliver) something we're specifically clicking on and prepared to view, should be fired.
10/14/20
Without exaggeration, since buying this printer at the end of JULY 2020, I have needed to contact Epson each and every time I have needed to print.

Each
And
Every
Time!

I am beyond frustrated with it and want to throw it out the window, then run around the house to go stomp on it for good measure.

HOW can we be so advanced in so many areas, and yet Epson's connect and print technology is still so outdated and crappy? SERIOUSLY, you'd think that with the EIGHT different bloatware programs their "lite driver" installation they sent me (I'd hate to see the non 'lite' one) installed on my system, ONE of them would actually be able to communicate with the printer, but noooooooo!

------------------------------
P.S. After being on hold with them for 17 minutes, someone just picked up then hung up. #&%@$@!
After finally reaching someone and after an hour and one minute of 'troubleshooting', I was transferred to a supervisor, and then a Level 2 Escalation Technician... Well, the very fact that they need Level 2 Escalation Technicians FOR SIMPLE PRINTERS, ought to tell you something.

Stay away from Epson printers.
10/13/20
I have NEVER found a working coupon / promo code on RetailMeNot. Not ever. In fact, I actually thought I had blocked that site from my search results with a google extension because of it.

Well, this morning I ran a general Google search for codes for Instacart, and RatailMeNot popped up, so I went ahead and tried again - with 12 or more of their so-called coupons - and every single one of them was kicked back as "not valid" or "use exceeded"! I later realized that under some, next to "Submitted by: (Name)", the name oftentimes matched the first digits on the coupons/codes (i. E., Submitted by A. Santana | Coupon Code Sant63F086). This can only mean that some *geniuses* are submitting their one-time-use codes and RetailMeNot is not validating the submissions.

In short, this place seems more like an advertising site than a promo code site. What a waste of time for me.

---------------------------------
EDIT: To RetailMeNot Rep.
Thank you for your reply, however, I see you've replied to several reviewers, and yet all of these replies sound more like excuses than anything else, because it is something that is obviously never addressed. Simply: Don't bother responding. Rather, concentrate those efforts into providing coupons which actually work, instead of pages upon pages of coupons that do not. In today's world, very few people have half-an-hour or more to waste in having to do half your work for you (advising YOU of the coupons which do not work).
retailmenots
RetailMeNot S. – RetailMeNot Rep
Users and community members post many of the offers listed on RetailMeNot and at times and we do everything we can to validate all content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop! We're always happy to help if you ever run into any offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport.
10/11/20
Hotels.com has been a go-to on a few occasions simply because in doing a general search, they happened to offer the lowest rate for where we wanted to stay. This weekend, however, we had made a non-refundable reservation through them and thought we'd lose the full cost of the room, being that I felt under the weather and chose not to travel. Without much hope of receiving our money back, my husband contacted hotels.com and asked if we could move the date of the reservation. The agent not only said she would do so, but offered us the choice of canceling or having the change-fee of $89.00 waived. THIS is how every company should operate, and in doing so, they've earned our business each and every time we travel going forward.
10/9/20
I have used their delivery service for over a year and am only reviewing their Tomball Pkwy store in Houston... and this store is terrible.

First of all, even before the pandemic, and way before offering delivery or even pickup, this store was notorious for being out of stock on a lot of everyday items. There was no particular time of day or day of the week when this would happen, as I began to purposefully go to the store at odd hours to try and find what we needed. They were just ALWAYS out of al least 30% of the items we had intended to shop for. At one point, I even began supplementing our purchases by ordering through HEB delivery. There's no excuse for that, and lamentably, it has gotten no better.

Sometime after our fourth or fifth order from HEB, I decided to complain about the lack of items at this particular store and emailed WalMart's executive office, including images of our HEB receipts. I was contacted by one of the local managers who assured me that they would look into it and try their hardest to resolve the issue. They were kind enough to offer me a couple of months of Unlimited Delivery from WalMart which at that time was just starting up. I accepted, and while it is DEFINITELY MORE convenient to order this way rather than having to visit the store (which is the only reason I signed up for delivery unlimited after their gift period expired), things go awry more than they go well with them.

One of the things that is maddening, is that I cannot CHOOSE the store I want to order from in our area despite customer service telling me that I should be able to. I am relegated to this one. Secondly, again, most things are always out of stock so I get pages and pages of "Out of Stock" items upon searching for items we'd like to add to our cart. Third, even if something says that it is in stock and it allows you to add it to your cart, upon trying to check out, the order is kicked back with a notice of "We are sorry, but so-and-so item is no longer available". This not only happens for EACH of several items already in your cart, but you then have to go all the way back to the beginning, pick your payment method again and most annoyingly choose which items you'd prefer substitutions on or not, ONE BY ONE. Lastly, even after all that, 99.9% of the time, you have missing items upon receipt of your order BECAUSE THEY WERE OUT OF STOCK.

It's almost too exasperating for words.

Hopefully someone will take this new wave of the future which is here to stay, that being GROCERY DELIVERY, and will learn to do it right, because WalMart has had nearly a year in which to work the kinks out, and they haven't.
10/9/20
If it were not for the overwhelming amazingness of one of the nurse practitioners at their Victory location, UT Physicians would deserve a ZERO.

It wasn't always like this, however. When I first became a patient of theirs, around five years ago, the care was pretty decent. Somewhere along the line they made a complete reversal and lost not only many of their doctors, but apparently, along with them, what made UT Physicians worth visiting.

As of a couple of years ago, the care (I use the term quite loosely), has been pretty terrible.

The main doctor at the Victory location has never been very personable, but understanding that it isn't a personality contest, I can live with that. What I cannot stomach is the completely abhorrent disregard and failure to correct issues, and which said disregard seems to stem from, and then trickle down, directly from the office of the CEO, Andrew Casas.

More than once I have had problems with the wrong medication or dosage being prescribed, a prescription being delayed because they were busy or did not obtain a prior authorization despite being advised that they needed to, paperwork which was faxed to them being repeatedly lost/misplaced and several other issues. I have literally gone back and forward with them for MONTHS over certain issues.

What is worse, is that upon trying to contact anyone within the executive office there is NO WAY to do so without being redirected BACK to the originating location, person or problem. I have had to email Mr. Casas directly, after which I have received a call from someone who sounds as if they are doing me a favor by deigning to call me, and as if doing their job (which is to care for their patients) is far beneath them.

Unless you were to specifically ask for the nurse practitioner who I alluded to at the beginning of this review, and who is a credit to not only this organization, but to her profession in general, then I would not recommend UT Physicians to anyone. It is AWFUL.
10/8/20
Philo boasts of offering shows from 61 channels - all Discovery Network channels; and while not a bad selection, on the trial period every episode is littered with five or six commercial interruptions each 2 or 3 minutes long (so, ten minutes at best | 18 at worst). WORSE than that, upon being billed, you jump to NINE or more commecial interruptions.

Sorry, but if I am paying $20.00 a month (plus $6.00 more for epix and $9.00 more for Starz), then all these commercials are unacceptable.
9/19/20
Have been experiencing problems with our internet. Pay for 600 Mbps, get 720ish off of an Ethernet cable and only 40ish wirelessly.

Latest tech swears it's the router we rent from our isp, and recommended the Netgear Nighthawk.

We figured we'd take the plunge, especially since equipment rental fees just went up for us from $10 a month to $14. So, researched them, debated, then debit card in-hand we plopped in the name of the one we had decided on, into Google and Neatgear.com came up. Navigated through tons of adverts for it and for other products, but Shop Now didn't seem to work. Just adverts and no prices either. Went to their search box, typed in the name of what we wanted to buy, it took us to another advert for it which detailed all its capabilities, but still, no price or way to buy it even after clicking Buy Now. Spent some more time on there researching another one in case the one we wanted was just not available or the link was not working... and upon clicking Buy Now, we were sent to a page where they informed us that they've teamed up with "The Geek Squad" and to please enter our name and email address so that someone from the Geek Squad could contact us. For those who don't know, the Geek Squad is part of Best Buy, and if we'd wanted to but from Best Buy, we'd have gone to the Best Buy site.

Finally, I wanted to share what a poopers experience we'd had trying to spend money with them, but their Contact Us was poop too.

/SIGH

WHEN, oh when, will companies realize the TONS of MONEY they lose buy not bothering to make things SIMPLE for would-be customers?

Although in reading some reviews, Netgear seems to have some good equipment, MY experience with them was bad. The fact that I could not easily send a comment was paramount in they that do not care what individuals think, and more so, if I were to run into a problem with one of their units, HOW WOULD OR COULD THEY HELP ME IF I CAN'T EVEN COMMUNICATE WITH THEM?

Just now decided on an ASUS over a TP-Link.
9/5/20
We have been customers for TWELVE years (although through an error of theirs, their records only reflect eight years), and for the most part, XFinity has proven good enough to retain our loyalty.

Here's the good and the bad, as we've experienced it. (Long read, but hopefully useful).

First of all, the error in which we only show up as customers for eight years instead of the actual twelve. It's not a big deal, but it does bug me. Along the same line (minor issue) is the fact that until recently, agents INSIST we've used our own router when in truth, we've always rented it from them. That is, until I told them: "Fine. You're right! We have our own, so please REFUND ALL the rental fees we've paid you until now." :) They straightened it out after THAT.

Now, a real issue, more problematic, IS their rental equipment.

BAD:
When we first became customers, we purchased a router from their site. When we received it, they said it was not compatible because their server applications had changed. They instructed us to take it to one of their stores where they would swap it out with one that worked. WELL, 'work' is a relative term, apparently. Since then we've had to replace (swap out) close to twenty routers. In short, their equipment SUCKS. They rent out cheap plastic routers which are refurbished over and over and over and over and over, and eventually, ALWAYS eventually (not a typo), cause lags and disconnects. THEN, the inconvenience of having to either visit a store to trade it in or wait by the mail for another of these cheap, plastic routers which has been refurbished over and over and over and over and which will eventually do the same, is just ridiculous.

GOOD:
Their website design and their XFi App are great, especially when compared to AT&T's. (We have a TV and low-speed Internet bundle for my granny's house with AT&T and their site design, speed and navigation is AWFUL).

Their PRICES for internet service, are also relatively good. They are comparable to other major ISPs which in turn keeps their prices reasonable, at least in our area. I believe that this is because AT&T (their major competitor where we live) has FINALLY begun to offer comparable rates for similar speeds. In fact, with both companies going Fiber and Wi-Fi 6, it will be interesting to see who customers veer to.

HIT-OR-MISS:
In that vein, (realizing that customers will probably go with whoever offers the fastest speeds [Fiber, 2Gb, please] for the least cost), CUSTOMER SERVICE will most likely be the deciding factor, and with XFinity, it's pretty hit-or-miss. Sometimes you get lucky and get some of the most professional, courteous and KNOWLEDGEABLE agents ever, and sometimes they are downright terrible. IMPORTANT TO NOTE HOWEVER, is that when XFinity 'does it right', they really do it right, meaning that they bend over backwards to resolve your issue, issue credits when warranted, waive delivery/shipment fees on failing equipment, etc.

For example (long read/shorter version, below):
Until a couple of weeks ago, we had a 200Mbps plan with XFinity, and switched to a 600 Mbps plan, but have only been receiving speeds of UP TO 44Mbps!

When I phoned XFinity about it, the CSR told me that 'that happens' when using wireless connections and that I need to connect via an Ethernet cable. I explained to him that while I was AWARE that a wired connection is faster than a wireless one, that I've used wireless during ALL the years I had been with them, on every plan I have had with them, and with EVERY plan I got more or less the speeds that we paid for, except for this time. I also noted how even using the wireless connection we are, it should not account for THAT severe a loss in speed, especially given past connection speeds. I additionally asked how in the world he thought that I'd be able to run three or four Ethernet cables across my house. He then made an appointment for three-days out, for a Technician to come to my house and troubleshoot our connection. A day after speaking to him and making this appointment, I missed a call from their "Elevation Team" which left a message saying that they were calling because they "can often help on many issues without having to have a technician come out". I phoned back and reached someone who I literally could not understand. I am in no way saying that to be mean or to come across as a bigot or anything along those lines, I just could NOT understand what they were saying. And it isn't as if I haven't been on calls with people from other regions or countries before, it seemed to be just this group! FIFTEEN minutes into the call, and getting nowhere, I just hung up. I felt bad telling the agent that I could not understand her, so I hoped that she would think we just got disconnected. I called back. And... SAME THING. It happened over and over. I even switched phones thinking it might be my phone. At about the fourth agent, I told them at that point: "I am SO sorry, but truly, I am having difficulty understanding what you are saying. I will call back." The next day, I tried again today and was hung up on four times. Maybe they thought I was a robot, having called in 5-6 times the day before. I switched phones yet again and then reached someone who I thought I'd stick with, no matter what. The problem? This guy literally did a 'reset' on my router and said that the technician tomorrow would troubleshoot and fix the problem. I asked him: "But aren't you supposed to try and help so that the technician doesn't have to come out?" He said he had reset that line and that the Tech could try and do more.

I understand companies wanting to save money, but come ON. This is your "Elevation Team"?

Shorter Version:
Wrapping up, a couple of customer reps have said that on their end, they show we have "leakage" somewhere. One technician, however, came and went without saying anything. The other technician that came out said he tested everything outside of the house and that he can say almost positively, that it is the router. Yes, you got it: THE RENTAL EQUIPMENT! (See my comments regarding equipment).

/sigh

He said that, unfortunately, he did not have any routers in his truck to switch it out with, and that for the past couple of months they've seen a big shortage in equipment (thankfully, it seems as if they are finally phasing out their old equipment) and that he'd put an order in for one to be sent out. This morning I phoned to be sure that had been done (it hadn't), but it was one of those "HIT" occasions where I reached a terrific agent who said he'd overnight one out and offered a small credit on the account. Small things, but at least they care enough to do it.
UPS
7/14/20
I've had issues with UPS previously, such as delayed items, etc., but nothing too egregious for me to consider them worse than FedEx (who I consider to be bottom-of-the-barrel-bad). Then again, not many of the shippers who I received deliveries from in the past, had ever used UPS enough for me to have developed a concrete opinion about them. Until now.

Anyway, against my better judgement, I had purchased through eBay again, and waited excitedly for my package to arrive. Unfortunately, when the box did show up, it was split open on two sides, torn, three of the corners were damaged/sunken in, and most telling and laughable (if it had not been so sad), was that it had been left in front of my door, actually balancing on one of the sunken-in corners of the box. Almost like a joke.

The worst part, I thought, upon seeing the box in that state at my door (although I do admit that UPS may not have known this during shipment), was that it contained electronic equipment of a fragile nature. Upon thinking about it further, however, I realized: WHO CARES whether UPS specifically KNEW it contained electronic and/or fragile equipment? Shouldn't they transport each and every package with the care necessary to ensure NO damage to ANY package? You know - almost as if EVERY package contained electronic and/or fragile equipment? Nope. No care whatsoever, and as I later discovered upon opening the box, the remote control was missing, a leg and foot was missing, two sets of cords were missing, and the main unit was broken (missing a chunk of its corner and side).

Upon seeing this, I contacted the seller who assured me that they had "packed the shipment well" and that "apparently the shipping company was loading crates on it". Now, I did not really believe the seller, because:
1). I realized upon opening said package, that this nincompoop had basically just
Thrown everything in a box with NO padding, foam, crumpled-up-newspaper
- nothing for protection;
And
2). How would/could he know that the 'shipping company was loading crates on it'?

I THEN contacted UPS and asked if they had a "Lost & Found" of sorts, where missing items from a package might be held at. They said that they did not. I then asked if there was a way for me to possibly contact the actual warehouses where it showed that the box had physically been at. I told them that I was simply interested in seeing if I could track down the MISSING parts and pieces, the remote control, especially. I was told there was no way for me to do so. I then asked if there was possibly somebody, ANYBODY, who might want to go beyond what was generally expected of them, and perhaps reach out to a couple of the locations to see if maybe they found a remote control of some kind. They said 'no'. I was, however, told that I needed to file a claim and that as part of said claim, they would investigate what may have happened to the missing items.

Seeing as the shipper was sticking to his guns that the sale had been a "no refund" sale, and that he had "packed the shipment well", I filed a claim. I mean, IF the shipper had packaged it less-than well, shouldn't UPS have refused to ship... or after acceptance, again, shouldn't they just have handled it with care?

A couple of days later, I received a call from UPS telling me that they were closing the claim and that I should advise the seller to file a claim since HE was their customer.

I told them to F-off.

Personally, I will never give this place a dime and will (try) to avoid sellers who state they ship through them.
7/13/20
A few years ago, in looking for a lower cost option as to where I could obtain my pet's heartworm preventative, I came across a site which had been opened by a couple of veterinarians and which did not need prescriptions, and where the items they sold were purported to be the "REAL" and "EXACT" products you would get at your vets. The reviews, although not many, were positive. Although wary, I figured I would take the chance and see what it was exactly that I received.

I placed an order for one pet only, waited for about a week, and then received the heartworm preventative I had ordered. I immediately compared both internal and external packaging. I looked for misspellings in their directions, ingredients, etc. It passed the test in that the packaging was pretty much identical. Still with a little bit of trepidation, I administered the first monthly dose to my dog. No issues. I then ordered from them a couple of more times before they closed. In their closing messages however, they recommended BudgetPetCare. Well, based on the recommendation from where I had been happy shopping, I visited BudgetPetCare's site, and immediately felt comfortable ordering from them. Again, not only was it recommended from a company who had established itself as what they said they were, but I liked their website layout; their no-frills, informative pages; their prices; and their money-back guarantees.

I placed the first of a few orders through them, that very day.

That was a couple of years back, and I have been satisfied with every purchase since then.

If there is one (minor) thing to be aware of, it is the number of promotional emails you receive from them once you order. It may be less or more of a problem for you, depending on how much of a pet peeve receiving unsolicited email is for you personally, but it was just this side of annoying for me. On the flip side, I would not recommend unsubscribing from them, because they always contain coupon codes, and the like, to save you a few extra dollars off of their already low prices.

In short, I cannot recommend them enough! Unfortunately, it is a sad fact of life that some pet owners find it difficult to decide between keeping up with the cost of their pet's well-being and paying the light bill (or in some cases, a new set of earpods). BudgetPetCare HELPS!

*******************************
EDIT:
Needed my dog's Heartgard, so I prepared to order it from BudgetPetCare, and discovered they have begun to carry something called NuHeart. Researched it and saw it was supposedly a 'generic' Heartgard, and a lot less $$. Ordered it expecting it to take over a week, which was fine, but it arrived in 5 days, which was nice. I read the inserts for both types (based on dog weights), felt comfortable giving it to my dogs on August 18th (17 days ago) and have seen no adverse reactions. The one minor detractor is that it comes in little pills versus the meat-like chunks that Heartgard come in and which my dogs seemed to prefer. On a good note, the pills are easily given (my dogs did not just volunteer to eat them) and they are also water-soluble from what I read. See new pictures.
7/9/20
Ever since my husband and I had a couple of really, REALLY bad experiences with LG a few years back, we began turning our backs on LG and started adding to our (then) small Samsung collection of goods. An Edge, a couple of Galaxy phones, a microwave, a refrigerator, a washer and dryer set, then a couple of years back, a 58" UN58NU6080 TV, and just a few months back, an 82" UN82RU8000 - which may very well be the most beautiful thing I've ever seen ;).

SO, yesterday we decided to install a Sony home theater system I inherited as a hand-me-down from a friend, on the Samsung UN82RU. While we were able to get the sound to work on the channels and apps associated with the Sony blu-ray player, we could not hear anything from Live TV, SamsungPlusTV (or its channels), from our cable Flex box, or any other channel not on the Sony app. As such, at our wits end, I attempted to phone Sony, and reached a message that they were not taking calls during the pandemic, and to please try them through other means or look for answers on their forums. I then tried Sony Live Chat, and they were closed for the day... I then CALLED Samsung.

Now, there is a reason I capitalized the word: "CALLED".

In today's 'world', where it is almost impossible to actually reach companies and/or their live agents... Samsung connected me to someone in less than FOUR minutes. What's more, they helped troubleshoot our issue and rule out that it was a Samsung problem, helped tweak the TWO TVs, and answered some minor questions we'd always been dying to ask about THEIR features, etc. They were great. BUT, that's not the reason for my review!

In short, (TL; dr version), the reason for my review, is that after the call, it DAWNED on me, that in all these years of surrounding ourselves with Samsung products, not once, not EVER, have we had to deal with Samsung because not ONCE, NOT EVER has a Samsung product EVER failed us or stopped working on us.

Not EVER. In years.

In today's world, that is almost unheard of - and it really shouldn't be.

-------------------------------------------------------------------------------------------------------------------
EDIT:
WOW! I posted this review without having seen their score on here or having read other people's reviews. I am confused/baffled and dumbfounded! My reviews are always 100% honest, and to realize others have so many problems with Samsung is just... inconceivable. I am pretty unfamiliar with Sony (until now), and absolutely detest LG due to some failing equipment we had from them in the past and their utter lack of customer service on high-priced items. To us, Samsung is King, and I'm surprised and sorry that others have had bad experiences with them. :(
6/4/20
I've had an Amazon account since 2016 only, and I had never been a big Amazon shopper until this year. To me, they seemed more expensive than eBay, and I am ALWAYS looking out for the 'better' deal. After a few bad purchases on eBay however, I began using Amazon more and more... and the more that I have, the more and more impressed that I have grown with them. To clarify, am I saying they are perfect? No. (See below). However, in my experience so far, they try and go the extra mile to ensure an all-around positive transaction, on each transaction.

I have purchased a few electronics and they have all turned out pretty great. On my last two electronics' purchases I opted for the lower-cost options Amazon sometimes provides on open-box, used, etc. models, and again, I've been greatly surprised and satisfied with what was received. So much so, in fact, that I have not yet had to return anything, so I cannot review the returns aspect of their business.

Very recently I signed up for Prime as well (which I will be reviewing separately) and can say that I am equally satisfied with it. I have, literally, never had a bad experience with Amazon. That's A LOT more that I can say about several companies I do business with.

If I had to add cons, one is that unlike eBay or Google, Amazon does not provide a negative (-) function in order to exclude a word from a search. For example: Alienware -legacy -collectible (the dash preceding a word or term, serving to exclude it from results). While they do provide the options on the left, these are not always all-inclusive or helpful enough to narrow a search down enough. That said, it is a small issue for me and something they will hopefully soon incorporate. The other is that much like eBay did, to its detriment, it seems as if Amazon now too is opening their provider 'doors' to more and more Chinese companies with less proven track records and longer shipping times. We, as buyers/consumers, need to do a little homework regarding what we purchase and opt to purchase through not only Amazon, but everywhere.

In closing, I'd like to add that I am a HUGE believer that companies must demand a high level of excellence from themselves in order to obtain positive reviews.

If companies do things at merely an 'okay' level, why bother reviewing them? Technically, they are doing a minimum to receive a minimum.

If companies do a terrible job, then they should be reviewed as terrible, in order to save other people the headache, and so that new customers do not reward them with their hard-earned money.

Amazon, in my opinion and experience with them thus far, seems to demand excellence from itself, and so, deserves a positive review.
5/21/20
Stardock (Stardock.com) touts itself as "a cutting-edge innovator specializing in desktop utility software and PC entertainment". Basically, they market utilities for your PC (laptop, desktop) that are meant to improve some functions and to customize or "beautify" your workspace.

MY personal favorites include CursorFX which *used to* (now they are selling many) allow you to download and use a myriad of animated cursors (they are lovely), and their IconPackager which they SAY allows you to change all your Windows icons "at once" with custom icon packages. Also lovely... but in theory more than practice.

You see, the problem is that while the promise of these great customization programs is fantastic, seldom does the follow-through match.

I do genuinely like CursorFX and at $4.99 it is (in my estimation) worth it, because there is a huge database on WinCustomize.com where you can download cursor packages for use with it. (EDIT: note that they limit downloads to 6 a day and more and more now, are charging for some 'featured' cursors). I will include pictures of a few different cursor themes below. The problem, in addition to limiting downloads and now charging for some, is that beyond selling it as such, they also say that you can create your own cursors with it... and that's a reach. You need additional programs to create usable static cursors, and if you want to animate them, well, good luck with that! There is no good tutorial on doing so, and the response from the Stardock Help Desk and/or community forum leaves a LOT to be desired. I actually had one guy trying to up-sell me to a $29.99 program which I had no need for.

IconPackager is pretty nice as well, except there are only a limited number of packages you can download to go with it, and of these packages, not all of them change "ALL" of your system's icons, as the program says it will do. Many, many times you end up with a system that has a few IconPackager icons and the rest are your default icons, which looks pretty terrible (exactly the opposite of what you were going for). To correct this is A LOT of work since you have to do it manually and half the time it doesn't work unless you use an outside program to supplement the icons or finish it off. It feels unfinished, and hardly worth the price when you not only have to do all the work yourself, but when it messes up (and it will), and you have to start over. Also, as with CursorFX and making your own cursors, support for IP is pretty limited as well, although you DO get users and "skinners" who are amiable and try to help.

The major issue is that despite these people who try to help, generally, if one goes through the Stardock forum, you will see many users asking for help, direction, etc. on several of the programs Stardock sells, and the majority of times you will see a reply which reads: "we are forwarding this along to our technical help team for an answer" (I am paraphrasing), but it is hardly EVER followed up with an ACTUAL ANSWER.

In short, it feels as if Stardock as a whole, is an entity with great ideas... but ZERO follow-through.

They are good at selling their programs which for the most part seem to be only half-finished, half-tested and half-perfected, and which have no support behind them. That's a shame, because there are many, many like me who love to customize their workspace and who would happily buy from them and recommend them, IF ONLY their programs were all that Stardock PURPORTS THEM TO BE.

They are not.

2.5/5 Stars
5/20/20
Later in this review, I will show you what to choose as answers and what not to choose, but just to begin:

We had purchased four different warranties from SquareTrade through eBay and WalMart: two which we never used and expired; one that we have not used and is still good for a year; and the one I filed a claim on today. The one I filed a claim for, was for a portable A/C & Heating unit we purchased on WalMart.com in July 2019. We did not use, or even unpack the item for a few weeks after we received it, but kept it stored properly - in fact, just as it had arrived, and in the corner of the den. When we did finally use it, we noticed that it really did not cool very well. I phoned SquareTrade and they had a very short message saying they were closed. This went on for several days. WHAT KIND OF COMPANY IS ALWAYS CLOSED? I guess the kind that racks up dollars but never pays anything. That kind.

Anyway, life got in the way, the unit was placed in a hall closet, and we did not have a need for it until a family with a baby was staying with us over the holidays. While it did heat well, it became full of (condensed?) water, and had to be lugged and emptied almost every two hours. Who wants to wake up to a loud beeping (which woke the baby) and have to open the doors to empty this thing in the dead of winter and every two hours? It went back in the closet.

A few days ago, I was doing some house cleaning and finally decided to do something about this thing. I plugged it in and waited for it to cool. While it did stream cool(er) air than the air a fan would push, it was not very much cooler and in no way was it cold air. The room itself did not grow any cooler; it was in no way a 14,000-BTU cooled room, or system, as touted. I phoned SquareTrade again. AGAIN THEY WERE CLOSED! No recording about Covid closures, etc., just "CLOSED".

I called the next day. CLOSED AGAIN.

I got it then. Pretty much, they are a grotesque parody of a "Warranty (protection and coverage) or Insurance Company" and operate in a surreptitious, slimy way, hoping that you do exactly what we did: forget about it - don't deal with it - take it as a loss, and move on. In short, they are GARBAGE. I knew this then, before even going further.

At that point, I went through our emails, found our original receipt, date of purchase, and finally a link to filing a claim. If I had not been convinced of this company's shadiness beforehand, I more than was convinced after going through their claim process. Trust me, it is SPECIFICALLY AND PROFESSIONALLY ENGINEERED to steer you into not being able to process a claim.

Before filing you have to assert that you are not filing a false claim and that if you file any false information, your claim can be denied. This is all well and good, EXCEPT for how the Claim's questions are laid out and how they ALLOW you to reply to them. You must SELECT data about your product, but not all the data (manufacturer, model, etc.) is provided as a selection, so technically you cannot proceed WITHOUT IT, but IF you choose the WRONG selection, they can say that you "provided false information". Catch -22, or as it should be called: SCAM; PLAIN AND SIMPLE: SCAM. Next, you proceed to a screen which either asks you for your serial number - you cannot proceed without that, OR more often than not, directs you to a screen which tells you that you should check with the manufacturer because your item might still be under warranty with them. Well if so, THEN WHY BUY SQUARE TRADE AT ALL? IF it does not take you to that screen, it takes you to a screen where you must choose whether the item was working when you received it, and HERE is where they got me, and where you need to be careful!

Technically, mine does not cool a 560 sq ft room like it says it should. It blows cool air out, but it does not cool the room. In other words, it does not do the job for which it was purchased and intended. So, does it mean it is or isn't working, and if so, has it ever cooled? I did not know which of the two to choose, seeing as one could see it either way, and so I chose "NO". BIG MISTAKE. ***DO NOT CHOOSE THIS***.

The most laughable part of the entire thing is one of the following questions which asks you not only to tell them "in your own words" what "happened", BUT where they have already pre-filled a 'sample' statement of: "My cat spilled water on it", which of course, again, is PURPOSEFULLY meant to drive a person to fill it out in a manner in which THE BUYER (YOU) assume responsibility, ergo making the claim deniable AND TO BOOT, THEY ONLY GIVE YOU 250 characters to explain. Again: SCAM.

After your claim is denied, they DO give you a number to call (I did not include all of it on the screenshot in anticipation of them using that as an excuse to have this review removed in an effort to clean up their negative online presence), but when you do phone in, you invariably speak with a representative who in a bored fashion literally READS OFF a litany of canned replies as to why your claim was denied. When you try to explain that there is not enough information allowed in the claim in order to make that decision, they again read the exact pre-canned response.

This is NOT the only review to say this. As such, do your research before buying a so-called warranty from them. 9/10 times it will not be honored.

In closing, I know I've said certain companies are "the worst", but I must now go and edit those reviews as SquareTrade has been crowned as the absolute worst of the worst of the very bottom-feeding, sludge-forming worst.

If anything good comes out of this entire thing, it is the takeaway that SquareTrade is an "Allstate" company, and seeing as how they conduct themselves and in my opinion PURPOSEFULLY, INTENTIONALLY AND DELIBERATELY try to SCHEME AND SCAM its customers out of JUSTIFIABLE and VIABLE small claims, just imagine how much of a nightmare and enemy they would be as they most assuredly try to deny a house or auto claim.
5/10/20
About masks: "Oh no, it's just that they're terribly comfortable. I think everyone will be wearing them in the future." - Dread Pirate Roberts - The Princess Bride.

Much like in using masks nowadays, the care one must take with our online presence grows every day. As such, my husband had talked about beginning to use a VPN Provider. One night, while surfing, I saw an ad for Zenmate and a special they were running, so I signed us up. It was an excellent experience with an excellent company, and I would recommend them. Connections were fast and the browsing was not affected in the slightest except on one website. In fact, just the thought of having an extra layer of protection made surfing better and the fact that this company provided a 'masking' service as seamlessly as it did, was great.

We are no longer with them, as an IT guy where my husband works recommended we try another company, but we now pay FOUR times as much. If you are looking for a simple, straightforward, inexpensive but good VPN, I recommend you give Zenmate a try.
5/10/20
Not only is customer service pretty much 'nil' at their brick and mortar establishment(s), but their online and phone support is terrible.

My card was just declined when attempting an online purchase, and when calling to ask them to fix the problem, their outgoing message SPECIFICALLY TELLS YOU that due to the Covid-19 pandemic they do not have people to help or take your calls. SERIOUSLY? While almost every other company is doing their part to help Americans during this time, this company obviously lets its employees go AND leaves their customers out to dry? I'd say that can't be right, but having been a customer for a little over seven years, I know better. I also understand that because they are a financial institution, the leeway one can give a working-from-home employee is pretty sparse. That, however, has not seemed to affect other financial institutions which are working through it and finding a way to do it WELL.

EDIT: I was finally able to get through to someone on a line reserved for disabled people, apparently, and the CSR I spoke to said she wished she could help me, but that unfortunately, the credit and debit card departments are both closed on Saturdays and Sundays. WOW. So on the days where / when people most normally SHOP? Great-going, Chase. TRUTH: I have another account with Discover - which has always been pretty fantastic - and I just moved the bulk of my account to them. Do I sound upset? I hope so. You see, I'm funny that way. You know... thinking companies should look out for its employees and customers.
12/6/19
I live a low-carb lifestyle for the most part, which includes little to no sweeteners in drinks. When I first began to eat this way a couple of years ago, giving up orange juice and a can of diet coke a day, were the most difficult things for me to do while my body adjusted. As I also hated drinking plain water, my options were pretty limited for a long time. Almost a year back, however, I discovered LaCroix Sparkling Water, and I can tell you that my family is obsessed with it. While it comes in a variety of essences (note that I did not say flavors), we LOVE the Coconut one - and I don't normally like coconut anything. It is particularly good when it is ice cold. The thing is, that it is NOT sweet. It contains no calories or sweeteners. Think of a Perrier, with more than a hint of coconut. Just delicious!
11/27/19
I must be getting old, but I still remember opening my IMDB Account when I was eleven years old. God, it seems like an eternity ago in some aspects and only yesterday in others! I remember leaving a review for The Matrix, which of course, like almost every one else on the planet, I loved and was enthralled by. For days after, I spent hours upon hours reading other people's reviews and finding new gems, some I had never even heard of, to look for and watch next. What a great site!

Fast forward to the present, and it is with a heavy heart that I am thinking of deleting my account. No, I confess I have come close, but have not done it yet.

The reason? Simply, it is no longer a site which can be trusted for honest, correct ratings and reviews.

The problem? Well, aside from the blatant and overt distortion and manipulation of ratings on a growing number of films, it is the fact that no one at IMDB seems to care.

In fact, in my opinion, and I must stress that it is my opinion only, I sometimes think that maybe the site itself receives kickbacks of some kind in order to facilitate the ongoing deception(s). The reason why I so firmly believe this, is that to begin, they have no real kind of reporting tool save a report button under each person's review, which leads you to a choice of four options - none of which cover "suspected ratings manipulator" (or something similar), and when you do choose another of the options nothing ever comes of it. Reviews very RARELY, if EVER, get deleted from the site.

For example (just one example out of a very many) there is a 2015 film called Whispers (Google "Whispers (2015) - IMDb"). Until a year back, it had a rating of 9.2... and I can honestly tell you that it is one of the most ridiculously bad movies ever put to film. I kid you not when I tell you that every single day, for YEARS, the creators or those involved in the film would "up" the rating by at least 30 votes. Every DAY. I KNEW this because of several reasons. 1. we had been duped by the high score into renting it and were flabbergasted to discover it was a terrible film; 2. After I left a bad 1-star review on it (and then saw all the other bad reviews on it which had been hidden at the bottom) the "fakers" came and posted THREE 10-star reviews to drown out mine, which caused me to begin checking it every SINGLE day; 3. When other people left bad reviews on it (all saying the same thing: "don't fall for the fake good reviews") the fakers would rush in and again post three or four reviews right after and for every bad review left; and 4. Every SINGLE day the 10-Star reviews would gain almost 30 up-votes and the 1-star reviews would be down-voted at least thirty times EVERY SINGLE DAY - FOR YEARS. I promise this is true.

After a few months of watching this, I reported it on the IMDB Get Satisfaction Page (which is anything but), only to find that it had already been reported along with a bunch of different titles. IMDB did NOTHING... for YEARS. During that time, I can only imagine that the creators of the film raked in money in rentals and other royalties (the film was available on Red Box where they also left fake reviews), and in my eyes, IMDB was complicit in fIeecing a great number of people by not doing anything when they were advised of what was happening.

It would not have taken anyone at IMDB more than a couple of days to catch on to what was going on with it. Heck, a couple of hours would have been sufficient time to not only go through all the comments and see how every high-score review said almost the exact same thing, spelled and misspelled words exactly the same, used very similar usernames, etc., but also to take into consideration the number of people who had been duped and who had left reviews warning others.

As it is, years later, that title has now (mostly) been cleared up and cleaned up. I say mostly, because although IMDB deleted a huge number of reviews (both bad and good) and removed the plumped-up ratings which brought it from the 9.2, to a more believable 4.4, the fakers STILL visit the site and have up-voted all the positive reviews back up to the top, so again, any unsuspecting person who visits the page will see all glowing reviews on it, and most likely will not dig deep enough to see the real ones.

Again, that is only ONE title out of hundreds that this is happening to.

There is a Netflix film called Time Trap where 80% of the positive reviews all say the same: 'give these guys a sequel!'; 'I want to see Part 2!'; 'This should be made into a television series!'; 'there needs to be another one of these films!'... only, the first one was terrible... and the positive reviews mostly ADMIT that it was terrible, but always include a caveat: "Yes, there are plot holes galore and the acting is pretty bad and the ending feels rushed... BUT...". It's sad.

M Night Shyamalan's "Glass", has at least FOUR 1-Star reviews from who can only be the same person. This person talks about having wanted the film "to be about the cheerleaders" in all four small reviews AND all four "reviewers" have all reviewed the same three or four films. It isn't rocket science!:)

In short, IMDB used to be great. Now it is untrustworthy. While it is still a behemoth in regard to film reviews... because there is really no one else doing the same, and hey, more power to them for knowing and cashing in on that, the more people keep falling for fake reviews and high ratings, the less people will use them. There will still be the reviewers who enjoy seeing their usernames on reviews and who up-vote themselves to the top, and those who monetarily or in other ways benefit from planted reviews, but REAL users will be fewer and fewer.

And so it is with a heavy heart that I post this review. I hold a glimmer of hope that a new site, with stricter measures or perhaps better algorithms may pop up. One that would see through all the "fake", to give us clean, unvarnished opinions from one film lover to another.
11/27/19
• Updated review
SHORT VERSION
EBay and their practices: Grossly immoral and ethically remiss.

Really LONG version below.
Read BEFORE making a purchase, then decide. (100% honest review with pros & cons). *VERY long read!*
11/1/19
• Previous review
UPDATE:
Even when 'stiffed', I hardly EVER left bad Feedback for the Sellers, HOWEVER, on the last purchase (the phone which was financially locked), I did. Well, the bad feedback was REMOVED!

Upon checking as to why - I swear, I kid you NOT - I was advised that eBay now has a "Special Seller Program" which sellers can PAY to be opted into which (ready?) "allows sellers to have up to TEN BAD FEEDBACKS removed from their history"!

This is the last thing I will say on this matter: HOW can you trust a company that sells the option to remove REAL people's opinions on their purchases?

EBay and their practices = Grossly immoral and ethically remiss.

-------------------------------------------------------

There was a time where everywhere you went, the biggest buzz you could hear, was all about "eBay". Even when all the fervor died down, eBay still stood among one of the biggest consumer-to-consumer and business-to-consumer sales companies in the US. And rightfully so. They were doing a helluva LOT of business. Or more so, people were doing a helluva lot of business on it, with eBay reaping the profits from facilitating the transactions between "seller" and "buyer".

Not soon after, you began to hear rumblings and came across news stories about privacy issues, and how eBay seemed to operate with a blatant disregard and disrespect for their user's privacy concerns. MORE so, through their purchase of, and association with PayPal way back in 2003, they became a behemoth who began overstepping if not legal (well, that too), at least ethical and moral boundaries with respect to their customer's accounts and MONEY. To this day the company's attitude remains pretty cavalier about their business practices.

Now, as if privacy and MONEY concerns were not enough, eBay's biggest, cardinal, unforgivable sin (which seems to have not changed in all their years of operation) is a monopolistic and autocratic mentality, or, what THEY deem and decide is "right", is always right, even if it is WRONG; and what THEY say GOES, and damned be the consumer/buyer and damned be the customer/seller - as long as they can watch buyer and seller fight about certain transactions, while, again, eBay retains all the power and say-so... and can walk away with some of the profit.

In July of 2015 (IMO to revamp their fledgling profits by disassociating with the "bad guy" - each other) eBay and PayPal finally split into separate public companies. Laughably, this disassociation, was on paper only! Kind of like a husband and wife divorcing, but still continuing to live with each other as husband and wife. You see, at the time of said split, they signed a five-year operating agreement to maintain a 'close relationship'. Translation: pretty much the exact same relationship. "Honey, who gets to tell the kids we're taking a vacation with their after-school-job money?"

Anyway, while this company (eBay/PayPal at that time) continued to handle itself in disconcerting ways in regards to privacy issues, and within its relationship to its user's money, and crowned itself both "King/Queen Totalitarianism", sellers became disillusioned, and in turn, buyers became disillusioned, and a change began to occur in terms of all these disillusioned buyers and sellers.

Old BUYERS left and new buyers began to try out eBay. Worse of all, old SELLERS left, and new sellers arrived. The problem with these new arriving sellers? MOST are Chinese-based companies that sell..._JUNK_...! And, with the overwhelming popularity in wireless and communication devices that happened to occur around the same time, eBay was practically INVADED by a ginormous influx of cell phone, etc. "re-sellers". NOT good things to happen, and all the garbage I have purchased (and/or had to return) through eBay, is precisely what my review is about.

I joined eBay despite having had a bad experience with PayPal (see my old reviews); despite all the bad reviews I had read about doing business through them; and despite my Spidey-senses telling me not to. You see, I just HAD to have some new colored contact lenses I had found on a random link, and which I could not find elsewhere. I mean the ways in which youtube had shown me that these things changed green eyes to a subtle, ocean-like aqua-green paradise of sparkle, was just to die for! I HAD to have them. And a seller across the world, although they were not an item which could be sold on eBay, was selling them!

Although the order was flagged by eBay, the seller, had already shipped them, and I'd be lying if I said I was not thrilled with the purchase. I had some glorious contacts which I could not find in the US and I had them at a cost of a little less than what others who had purchased them wrote/said that they had paid for them. I was hooked.

My next purchase on eBay was an Android cell phone. (And no, dear reader, I will not bore you with every purchase I made. In fact, it actually pains me to look back and see how much junk I bought - so 'not gonna do it'). :) I was really pleased with it and the seller was lovely, and to be honest I had it for a couple of years and would have kept it forever if possible. It was a keeper and a fighter, as it had survived having green avocado-like salsa spilled all over it. Unfortunately, it was doomed when it fell into the bowl of chicken soup a few weeks later. DAMN YOU CELL PHONE REAPER! This phone however, was pretty much the last thing I bought off of eBay that I really loved, that lasted, or that did not arrive much differently than had been advertised.

Some of my other purchases included around EIGHT more phones (I kid you not), always trying to replicate that first glorious phone purchase - and falling short. EACH of them, (again, I kid you not) had defects - from minor to major. The very second phone I bought, was listed to the wrong carrier so I had to CHANGE carriers AND the microphone did not work which I did not know until after it was registered with the new carrier. (I was such an eBay newbie)! One, which had been listed as a *mint* phone, had the image of what I can only construe to be the battery having burned through a little on the back cover. I will skip over all the others because I still have a lot to say, and not sure what the maximum number of characters is here. Lol. Who knows if you're even still with me. :) I hope you are. Let me just add that the very last one (and what prompted me to write THIS review) which I purchased a few days ago and received the day before last, was "Financially Locked." /facedesk

Now, a month before buying this 'last phone' which was "financially locked", I had used my coupons (more on these below) for the phone that seemed to have the battery burned into the back cover. Upon receipt of it, KNOWING that one of the coupons was about to expire, I PHONED eBay and asked them what to do. This phone was advertised as *mint*, yet was obviously far from it, but what would happen to my coupon? The eBay CSR guy was super sweet and said not to worry, to return it, and if needed, the expiration date on the coupon would be extended. In short, it wasn't.

Enter the series of nightmare calls which made me want to bang my head against the wall at the futility of dealing with some of the frozen few among a sea of vapid, clueless, eBay "representatives". You see, having purchased SUCH crap phones through them in the past, I had been granted some eBay coupons and PayPal bucks INSTEAD of refunds - one of which they had no record of, except for the fact that I used it twice (bought, returned item, used again). One of the people who 'granted' said coupons apparently picked up the price of the other phone I had already been "couponed" for and made the coupon for that, but by the time I saw it there was NO WAY I was going to call and complain, especially since the difference was only about $30. Well, I should have, because toward the end of all this (we'll get there) I think eBay thought I must have hacked my way into their system and awarded myself a $120 coupon. **ROLLS EYES**.

Finally, having given up on these calls after one representative said they WOULD indeed return the coupon and to give it a couple of days, yet a week later still not seeing it, I decided to look for the CEO of EBay and send him an email. I was NOT fishing for the coupon any longer and I wasn't even looking for an apology. I told him I was going to post my experience with eBay to my over 10k+ followers (hint, hint, hit me up ;)) across social media sites and that no amount of money (or a coupon) was worth the headaches and frustration. Not too long after, I received a call from a lady at eBay's executive office in regard to the email. I told her that I was not interested in any recompense and that we'd leave it at that. (That morning I had been looking to make a purchase with my last eBay bucks and to close out my account in order to add the image of my closed account to my reviews and posts). She insisted however, I explained, and she ultimately returned the coupon. Which brings me back to the financially locked phone - my last phone ever from eBay.

As the eBay bucks/coupons were to expire in the following two days I purchased the above-mentioned "last phone". Now, you MUST note that having had such an experience with these phones and other crappy items before, I WAS ARMED TO THE TEETH with supposed knowledge and a plan! I looked for Top Sellers with a rating of 99.5% and above, grade A or mint phones, no negatives in the last six months, etc. BEYOND that, when I found the phone I was interested in, I asked the seller for the IMEI number and I SPECIFIED the carrier I would be using it on (GenMobile which is a Sprint network). I thought I did everything right.

Obviously, I didn't. As stated above, when received and I attempted to activate it, I was advised that it was financially locked. THEN, almost as if to rub salt in the wound and twist the knife, I could not get my coupons back, because as I was told: "They had expired, and had only been granted as a courtesy." Sorry, but in what world is making good on a bad buy YOU are responsible for, a courtesy? Besides, did I ask for a 'courtesy' the countless times I bought other JUNK and had to keep it?

In the end, (as I did say I would include "pros"), I think eBay has the potential for being the dreamed-about company which people first wished it was when first instituted. They have all the tools. The problem is that in their blatant greed, they are their own worst enemy.

I DO love my contact lenses, though...

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