Glambot has a rating of 2.42 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Glambot most frequently mention high end, customer service, and urban decay problems. Glambot ranks 840th among Beauty Products sites.
This company does not typically respond to reviews
I ordered for Bobbi Brown Nourishing Lip Color Citrus from Glambot 2 months ago. The price was really unbelievable. My husband says it makes me look more cute. My appreciation to you guys
Don't bother trying to sell your products on Glambot. I sent in sixteen brand new Stila lipcolors. I was offered $2.00. I tried to reject offer but they wanted forty dollars to send back to me. Glambot sells brand new Stila lipcolors for $13.00 Let's see… I got $2.00 and Glambot will make $208… do the math!
I gathered 15-16 minimally-used, luxury makeup items (pictured) to sell to Glambot. Suddenly, I became curious to know the minimum and maximum earnings for a few of the items (i.e., CT eyeshadow palette, NARS foundation, etc.). The earnings for those I checked were between $2.00 to $7.00 per item. Apparently, Glambot resells items close to their NIB price. In short, give the items away or return them if possible. Again, photo of items I planned to sell Glambot is pictured.
Don't bother trying to sell your products on Glambot.
I sent in sixteen brand new Stila lipcolors.
I was offered $2.00.
I tried to reject offer but they wanted forty dollars to send back to me.
Glambot sells brand new Stila lipcolors for $13.00
Let's see… I got $2.00 and Glambot will make $208… do the math!
Tip for consumers:
An approximation of payout would have been nice!
No mai answer, no instagram answer, no fb answer...
The have blocked my card after receiving glambucks and I can't use them, so I cant order.
Why?
Its not clever..
I mailed a box of various cosmetic items to Glambot utilizing their postage paid label.All of the items were unused. Little did I realize that free postage was a small price to pay for them to rip me off. Since that mailing, three months ago, I have attempted to reach them via customer feedback, only to receive the runaround eg... that they will respond in 3-5 business days. They are a total waste of time and will RIP YOU OFF!
Tip for consumers:
n/a
Products used:
n/a
I emailed glambot about 3 times over the last two weeks, after accepting two sell offers for packages I had sent. I put a. Con instead of. Com in my email for my paypal account and asked them to please fix. I never received a response back from them, and I never received my paypal deposit for me makeup products. It's really awful that they don't reply to email inquires and they give no phone number or other means of communicating with them. HORRIBLE! I will be contacting a lawyer if I don't get a reply by Friday.
They sent the parcel almost 2 months ago. My order ( tracking UC*******US) was stop tracking 3 weeks ago in Japan. The address that I indicated for delivery (to Ukraine) is correct - this address saved on the Glambot site, so its cant be my mistake.
I sent them an email, but Glambot just ignores the messages ((
It is very disappointing that in our time there are such deceivers. I support the previous customer opinion -Glambot is a scam!
I sent Glambot a large box of new and gently used cosmetics. They offered me $25 which I accepted, although I thought at the time it was a bit low. I then sent them a second smaller box of new and gently used cosmetics and I received an email declining my box. They did offer me a chance to get my items back if I paid them $30! No thanks! I will never do business with them again. I should have sold online through Mercari or eBay! Stay away from these crooks.
I LOVE Glambot, Sometimes I place 5-6 orders per week and the items have always been amazing. My pet peeve is that their CS is pretty much inexistant. I received a shattered palette so I've sent them emails, DMs, commented on their IG post with no response. I would still use Glambot but next time I'll make sure to use Paypal to checkout. I understand that they're a small business and they might be short staffed but please if you read this work on that. CS is one of the most important aspect of online shopping.
I'd purchased items from Glambot previously and things went well. More than 2 months ago I mailed them a package full of makeup with the label they sent me and have never heard anything back, nor has anything been posted to my account. I repeatedly email them and try to chat but get no response. Do I have to admit that they've stolen my makeup to resell to others?
Products used:
palettes
Last year I sent a sell package worth at least $200+ and the tracking never updated, they never answered me about the whereabouts if my package, and they kept ignoring me after countless emails. This year I sent another package and when it "got lost" again, I threatened to take them to court and not even 4 hours later, my package was miraculously delivered. So, bi suggest you threaten them with court and maybe you will get what you deserve from this shady company.
I made a order with glambot and I'm really disappointed the have basically take more money out of my account when the total came to $181 and when I did the payment I checked my account next day and I have seen they have take way more money out pretty much $100 more. I will be contact customer afairs this is pretty much stealing
I mailed them 29 items of all high end cosmetics. Most all were new. They offered $23! Then they make like 2000%. Its a rip off and not worth your while.
I originally thought the website was good, my initial experience was okay. However, I received 3 damaged items so far and their response has been non-existent! Not only do they NOT respond to e-mails/open queries on their Zendesk. They even CLOSE THEM AFTER NOT RESPONDING! I have sent several reminders, I had to re-open the query and now it's gone again. At best they are severely understaffed, at worst they are scamming people by claiming they will respond to damaged item queries within 3-5 business days. At this point I am just disappointed and disgusted with this approach.
Tip for consumers:
Always consider the possibility of receiving items shattered and losing money
Products used:
Cosmetics
I spent about 20 dollars on a makeup product and it still has not came. I was very excited to get this package but i have been waiting a very long time with no package. I am very disappointed because i spent 20 dollars for nothing. I didn't get the package and i have no idea if i ever will.
Tip for consumers:
Don’t get it because it will never come
Products used:
None because it never came
I have used Glambot services over the last few years, however, I will not be using them ever again. In the past, I would receive offers averaging $135.00. This time, I sent them 88 eligible, high end items (Tom Ford, Chanel, Dior, Makeup Forever, and many more accepted brands). These were barely used items with a substantial amount of product remaining ( I have a tendency to use items once, maybe twice before deciding they are not right for me). I was offered $58. Really? 88 full sized items and they offer $58? According to their website estimator, I should have received much more. I have never sent them this large quantity and high quality products before yet always received a fair offer for those. What has happened to this company? Their offer was laughable and insulting to say the least. That breaks down to LESS THAN $1 per item... Needless to say, don't waste your time. Make your money on FB Marketplace, instead. Glambot has just lost one of their Best "sources" of product that make them $$. I will NEVER do business with this company again and strongly recommend you don't as well.
Hi Karen,
Thanks for the feedback. Our Sell Team considers several factors when pricing offers. These include, but are not limited to brand, retail price, condition, level of use and current market demand. We apologize for the experience you had and hope to exceed expectations the next time you sell to us.
I Received my package in the mail but was missing a product. The most expensive one too! I just want an answer and get no response.
Hi Tianna,
We were able to find your customer service request and have responded with more details.
I sent in a large quantity of items to sell a month ago and while the tracking number says it's been delivered, it hasn't been "signed for". They responded two weeks ago and said there was a delay but I haven't heard anything since then. Essentially they've stolen everything I sent them, I will never sell to this company again.
I purchase items from this webite glambot, and spend nearly 346.74 US dollar. I order it on jan-feb, now its almost May I haven't received my item. The track also stop until transit, never delivered shipped. Some of my items, the worst, not even have history track that already 1month+. How ridiculous this company! Ive try to email them, and dm instagram, and wanted to comment however they limited their message which make me more think this company is scam. Why would they limits their comment in ig? Because no one public will read em? This is so frustating! I want my item or if you don't shipped, i want full refund! Lets be fair. I wish i can show you my photo of their track history, not even update on where my item is! So sad! Ive trust you, but this is what they gave? And so iritating how they reply "our team will guide you bla bla help you" Where is your team? I'm not even received any email from them. Not even helpful! Noted: I will update again if still not arrived
I recently bumped into this site and decided to give it a try in spite of the complaints from customers that I had seen on the site. I made a test order of stila smudge potm urban decay glide eye shadow and naked2 & 3.
17 days elapsed before receiving the order and thought I had lost it.
When the package finally arrived, it was a bit unexpected because I had somehow given up. But the products were in good condition.
So, it's a thank you from me!
Hi Maria! Thank you for shopping with us. International packages do take some time to be delivered because of customs- so sorry you had to wait so long. Glad you were able to snag some items from Stila and Urban Decay. Woot! Amazing that your items arrived in perfect condition. So glad we met your expectations and we hope to see you again soon!
I sent a sell package to them with 20 swatched, not used high end products from Hourglass, By Terry, Bobbi Brown, etc. My offer was $12. Yes $12. And if I want my items back, I need to pay $15. AVOID AT ALL COSTS.
The worst company ever. I have sent them many emails regarding broken makeup or even expired makeup that they have sent me and they even do not care that much to respond. And if you live in Europe they will write even higher price on the package that you actually paid so you will pay even higher custom. Before they at least wrote 25$and you paid less custom. Oh and would really apreciate from Glambot to get response to ALL my emails.
Hi Anja- Sorry to hear that you have had a hard time contacting our Customer Success Team. As with any international, purchase, because you do not pay taxes, you will be charged your country's customs fees. We have no control over that and we cannot misrepresent the value of your package.
I ordered for Bobbi Brown Nourishing Lip Color Citrus from Glambot 2 months ago. The price was really unbelievable. My husband says it makes me look more cute.
My appreciation to you guys
Hi Veronica! Bobbi Brown is a classic makeup brand. I do think that may be a discontinued color- so great find there. Glad that your hubby noticed and made that compliment. Although he should be passing compliments on a daily basis!
Sent in 16 items, brands like YSL, Too Faced, Marc Jacobs, Urban Decay, and NARS, which were all in like new condition, in original box. I didn't want to part with them but I needed some extra cash and I used their calculator to expect an average of what I would receive. They offered me chum change. Their calculator is bull$#*!, it's not accurate at all. If I wanted my items back, I would have to pay for return shipping. They offered me $1 to $1.40 per item. Ridiculous.
Glambot Thieves!
Some invitations have not reached me in a few months, I write to them a lot and they just do not respond, be careful do not be tempted!
Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...
Thank you for trying our service. Our Sell Team considers several factors when pricing offers. These include, but are not limited to, brand, retail price, condition, level of use and current market demand. If you decide to reject our offer, then we send all of your items back to you at the cost of return shipping + handling fee.