Glambot

Like others said, you have to know what youre doing when buying from Glambot. They have regular big discounted sales that have gotten me great values- but for the best values, get their dollar bags, sample bags, and mystery bags that come around a couple of times a year. Ive been delighted with the value of what Ive received. Charlotte Tilbury and Marc Jacobs palettes for around 20$ each- mystery bags that cost 20$ with over 200$ of maleup, almost at 100% full... you have to pay attention and choose the best values... as far as selling, you can expect about $1-2 per product. Its only good if you know youve got stuff that youd get rid of anyways - and you get more value if instead of money you choose glam bucks, which is store credit, youll get better value. Might not be worth the trouble for some people.

I sent them 28 items, all high end, all barely used (some new!). Some of the items: Too Faced Sweet Peach Palette, UD Naked 3, Josie Maran Vibrancy Foundation, Jeffree Star Beauty Killer & Mint Condition Skin Frost, and more. They offered $28. I declined and paid $14 to have my items returned to me. It has been 8 months and I never received my items back. I feel sick. And because they pay for the label when you initially ship them the items you can't get postal insurance to cover your items should they get lost or never returned to you. SCAM THROUGH AND THROUGH!

So my girlfriend has a tradition of telling me (heavily hinting) at what she wants when there is a gifting holiday coming up. This particular holiday was our 3rd anniversary! Usually, it's the thought that counts but she hinted that she wanted a makeup from a brand called Urban Decay. Apparently, she loves this brand (I have no clue about makeup or makeup brands). I just graduated college, so I don't have a lot of money to spend. I did some research online for discounted makeup and this website was in the search result. At first, I didn't realize that the makeup was second-hand because the website looked pretty sleek and professional. Because she knows I'm on a budget, I showed her the site and asked if it was safe to buy the makeup she wanted from this site. She was a bit surprised at first, but then we read some other reviews online and asked their Customer Service, if it was safe to use used makeup. Makeup artists and those other girls that sell makeup at the mall use used makeup on customers, so we figured it was a safe bet.

The items came (a little later than we expected), but she was really surprised that the items were almost new. Everything was very clean and well-packaged (picture below). They even threw in some free samples! She was very happy and I got to save money. Pretty sweet deal if you ask me!

I like to purchase items on Glambot, i often find great deals on unopened items. Often an item will be listed at 80% but if it's Stila or Tom Ford it's gonna be brand new in a box for some reason. I buy a few items every month. Items from Tom Ford, Stila and Becca now that they're closed. It's a good place for mascara and liquid shadows because they can't sell you opened items so they're brand new like you would find at TJ Max but nobody touched them, it shows on the wand. Many times I've received item brand new in boxes with the protector inside and no fingerprints even if it said 80%. I think they purchase a lot of discontinued items and resell them and I always find a coupon code online or I leave it in my cart until they send me a coupon. That being said if u have a problem it's gonna be a match of who's the most relentless because they are not quick on emails. U need to tell them u're going to get a chargeback if the product is broken. You also need to know when things went on market because they have no scruples in selling you a 7 years old lipstick. I'd say if u have a Cosmetic Outlet Store near u don't bother with them. Never sell them ur makeup because they're basically thieves. Don't buy used item under 80% it's not worth it and don't buy when there's no sale because they can sell items for higher then stores. It's great if u're running out of holy grails that are being discontinued or if u want to try expensive things that are on sale there or if you like Stila liquid shadows, they're brand new on Glambot and they're very cheap. It's not the best place to shop but if u're wise and you hold onto ur grudges when there's a problem its worth it. I always got my money back when something was lost in the mail or if it was expired or broken. Also if you're not in the USA and want to make multiple orders to save on taxes don't bother, they will take your multiple shipping costs and still ship everything in one bag.

I initially sent this email on 3/31/2023 2 different times
3/31/2023-Generic response

Your request (*******) has been received and is being reviewed by our support staff. Our hours are Monday through Friday 10am-6pm PST time. Support requests will be responded to within 3-5 business days.

To add additional comments, reply to this email.

4/7/2023-generic response
Your request (*******) has been received and is being reviewed by our support staff. Our hours are Monday through Friday 10am-6pm PST time. Support requests will be responded to within 3-5 business days.
To add additional comments, reply to this email.

Next time was 4/7/2023 again no one respond other then a generic message. With no other response at all.
I received this in palette in order # GLAM-2A8CCF61AFB
Too Faced eye and face palette Dark Pink Bow Holiday Collection.
I have never received a product from Glambot in this condition. I realize there are flaws and swatched but an entire eyeshadow missing
I would like this palette replaced please.

I also have previously contacted Glambot regarding order# GLAM-2A7A*******BF1
I purchased 2 of the Pink Out Specials, however I only received one packet. Could I also be sent the missing packet.

https://www.glambot.com/w/bustervyskocil_4131 or *******@hotmail.com
Shannon Vyskocil

This is a review of selling to Glambot, not buying. Overall, I found that their communication about selling terms was so inconsistent, error-laden, and ambiguous that I never actually sent off my makeup because I felt it was too risky.

I was considering sending a sell package to Glambot, so asked for a shipping label. When they returned my email, I noticed that the message said I needed to include 20 full-sized items, not 10 as the website currently describes. I sent multiple requests for clarification to their customer service, and learned that their current selling terms are not what is reflected on their website, which I find to be incredibly misleading. Some of the inconsistencies I found were:

1.10 full-sized products is only a promotion until 1/31/2017. Normal requirement is 20 products.
2. Glambot no longer accepts Back2MAC even though the website says such items can count toward 1 full-sized item.
3. Glambot no longer counts 4 premium samples as equaling one full-sized item even though the website says that it does. In fact, premium samples can no longer be counted toward full-sized items AT ALL.

I can imagine lots of sellers shipping off their items to Glambot relying on the website information and being sorely disappointed and angry to learn (after Glambot already has possession of their products!) that the terms vary so widely from what is advertised.

Based on these errors alone, I did not trust selling to them.

Bought stila smudge potm urban decay glide eyeshadow. They send me a smudge pot that dotn have eyeshadow on it. When I open it there is a very very hard rubber or I dotn know what to call that, that is totally glued inside. I dotn know if I am going to laugh or cry when I saw it. And then The glide on eyshadow its 3 inches and is cut off adn is super hard means its old. I just cant believe why they are still around after scamming a bunch of customer. I didnt even return it anymore cuz I know I will just waste my time. NEVER AGAIN! Btw, tht was my first time buying from them.

Glambot, for who those who aren't familiar, is an online company which sells high-end (from MAC to Armani) makeup which it buys secondhand from consumers. The products are "sanitized" and offered at sometimes deep discounts. This is a site I have enjoyed using, with a few glitches. I have bought and sold at Glambot. Founded in 2012 by Karen Horiuchi, the site currently has 21 complaints registered with the San Francisco better Business Bureau. As of today, it had mine, for a grand total of 22. On January 6,2020, I shipped a large box of for sale items to Glambot. I used their prepaid shipping label. The parcel was delivered on January 9,2020. After some time, and no offer (which has been prompt in the past,) I began to try to contact the company. I have emailed four times. I have used Facebook messenger. I tried the phone number listed on the BBB. (left a message.) No response. The package I sent was all Chanel, Armani and other high-end cosmetics. All in good-new condition. I get emails every day from this company asking me to buy their products. I know people complain about this company because of their low offers for merchandise. This is different. I filed with the BBB because they have my products, tracked to their address, using their label, and they have, in effect, stolen them. Seller Beware.

I have placed about 5 or 6 orders on their site. Processing takes about 7 days, and 3-4 more for shipping, so i usually get it in a little under 2 weeks. The deals aren't bad, SOMETIMES.
I just want to warn you, that most products, even 100% full or "unopened" can contain some really deadly bacteria. Also, you might save $3-4 but the product could be 1-3 years old, and you have no idea until you receive it and look it up. It might seem really great because they sell limited edition items... but they also might be REALLY expired.
I bought a 100% filled Bare Minerals blush, and was super excited i paid so little for it. I checked the cosmetic calculator after i received it, and it was manufactured in April 2011... Its now December 2015... EWW ALMOST 5 YEARS OLD OPENED! I didn't really think about the expiration dates because they say they don't buy expired products... obviously that's not true because 3 out of 4 items i bought were well over 1 year old. That's really dangerous, and not worth the discount to possibly contract meningitis.

I have ordered from glambot 15x in past month I'm addicted I don't know why the bad rap? All of my items were perfect and most of them were completely untouched and everything was super clean. Shipping is long though that's my main complaint it takes 2 weeks but given I'm in Canada it's not that bad I guess. I've had a few issues not gonna say they're perfect. 'Missing item from my order and 3 sale items that were out of stock after I paid BUT I got immediate refunds for all those items and no hassle whatsoever so customer service is definitely great
If u buy during the clearances or glambot vault u get crazy deals! I have purchased limited edition brand new Nars face palettes and tarte palettes for under $20. BRAND NEW! Worth about $100 each and LE from last year so not expired...
My too faced, Kat VON d, Marc Jacobs and hourglass palettes were untouched and fresh based on batch codes
And I paid 50-70-% off retail
Stop hating honestly I don't get it this is a dream website for a makeup junkies like myself who pays BIG money at retail stores and for LE's on eBay. Now that I have Glambot - I'll never buy retail again. My collection has grown beautiful for super cheap. If( selling to them is an issue then just buy, but don't drag this company down because they won't pay you what u think they should for your used makeup that they have to sanitized and pay people to do so, & re sell for enough to make money but cheap enough to have return customers
Think about it