Elizabeth H.

Items are almost always in excellent condition; they are often better than described.

Glambot, for who those who aren't familiar, is an online company which sells high-end (from MAC to Armani) makeup which it buys secondhand from consumers. The products are "sanitized" and offered at sometimes deep discounts. This is a site I have enjoyed using, with a few glitches. I have bought and sold at Glambot. Founded in 2012 by Karen Horiuchi, the site currently has 21 complaints registered with the San Francisco better Business Bureau. As of today, it had mine, for a grand total of 22. On January 6,2020, I shipped a large box of for sale items to Glambot. I used their prepaid shipping label. The parcel was delivered on January 9,2020. After some time, and no offer (which has been prompt in the past,) I began to try to contact the company. I have emailed four times. I have used Facebook messenger. I tried the phone number listed on the BBB. (left a message.) No response. The package I sent was all Chanel, Armani and other high-end cosmetics. All in good-new condition. I get emails every day from this company asking me to buy their products. I know people complain about this company because of their low offers for merchandise. This is different. I filed with the BBB because they have my products, tracked to their address, using their label, and they have, in effect, stolen them. Seller Beware.