Glambot

I have been curious of Glambot for about a year. I haven't purchased anything but I did have some makeup I didn't use and thought I would give it a shot to sell. I went to the website, read the list of items, and packed everything up nice and neat. Thinking I would get a fair offer for the makeup I sent it in. And I waited for an offer to be emailed to me I did happen to look at the website and one of the eyeshadow pallets I had sent in sold for over 55 dollars with one of the pans missing. My Pallet had all the pans and really only been used less than 20 times so I thought I would get a decent offer. I received my offer and they only offered me 9 dollars for the whole box. NINE. That's not even a dollar an item. Now how can you offer me 9 dollars and sell an exact pallet for 55 dollars? How is that even fair? I had various items in there that had barely been used and a few that I hadn't. A brand new just came out powder foundation that was used once and it wasn't my color so I sent it in and you offer me not even a dollar for it? But I'm sure they would sell it for almost the full price of the powder on their website. I think this is a scam and a shame. If you've had a good outcome then great. I also rejected their offer and had to pay THEM 9 dollars to return my items. So I basically paid them for nothing. I'm a little angry at the whole situation because a few hundred dollars in makeup is not worth just 9 dollars for them to get a huge profit. It's just wrong. Just beware and do it at your own risk. But I advise against it.

This is from a buyer's perspective: Glambot has terrible business practices! They are quick to take your money but extremely slow to fulfill your order. And we're not talking slow by a couple days' delay, we're talking along the lines of 3 weeks to 1 month to receive an order! I have received overseas orders from 2nd world countries faster than Glambot has been able to even update a simple order status online. They are also extremely slow to the point of non-responsiveness when you request a cancellation & refund for delayed orders. They will keep postponing your request and then ship you the product anyway and now you are stuck dealing with their returns process for which they charge you a convenient $5 "restocking fee". "Customer service" takes up to 3-5 business days to respond to emails and there is no direct phone number to call. What online company in this day and age takes one whole week to respond to customer emails? Or worse, never responds at all? They have deleted numerous negative reviews of themselves from social media (shady) all while continuing to draw people in w/ heavily advertised sales, resulting in even more orders that they are unable to fulfill on time. I understand that young businesses have growing pains, but it seems like Glambot is truly failing to address their faults by attempting to sweep everything under the rug and carrying on as if nothing is amiss. I absolutely do not recommend this business, but if you must do business with them, make sure you use Paypal and/or a credit card with a good chargeback tool so you can submit a dispute and get your money back when the time comes.

So I decided to buy some makeup from Glambot because some beauty guru I follow on YT had a promo code. I brought the Urban Decay eyeshadow primer potion (that claimed to be good as new), a mac lipstick, and a tarte amazonian lipstick (both claimed to be 80% filled).
I was surprised at the price of these products. They averaged at about 20-30% cheaper than buying the products brand new, which is pretty pricey considering most of the products are used and all of them are second hand.
Never the less I used by coupon code to get a further 30% off, which didn't even cover the cost of shipping ($20 shipping!)

Firstly, the order took a REALLY long time to arrive- i'm talking 2 months or so. Secondly, I recieved an email from Glambot severak weeks after placing my order stating that the mac lipstick I ordered "no longer existed" on their site. They gave me my money back within the week, but I still found it strange that they advertised something on the website that they didn't actually have.

Thirdly, when my order actually I was enraged to see that the Urban Decay eye shadow primer was TINY!
It was one of those miniature sample-sized ones that they give our during promotions. I paid $18 plus shipping for a sample-sized item that I literally got 4 uses out of! No where on the website did they specify how many mls the primer was- I just assumed that it was a full-sized primer, as the product photo showed.

When I opened up the Tarte lipstick, the product was no more than 2cm long. It was far more used than the site specified (i'd say it was around 40-50% fill).
I emailed Glambot a complaint, which included pictures of the Tarte lipstick that the sent me compared to one of my (almost brand new) Tarte lipsticks.

Glambot denied giving me any sort of refund, and the woman who replied to my emails was rather snippy and impolite. Never, ever, EVER again will I use Glambot!

I made 3 purchases from Glambot.It could have been a 5* review but since its a buy and sell site i took in consideration the factthat i wouldnt sell my items to them. The first thing i bought was a 80%full color correcting pen from YSL for 5$ plus shipping. It arrived to Canada in like 1week and i still think it might have been full so i was pleased. I then bought 2 mac limited ed very coveted lipsticks that are probably expired considaring they came out more thn 1yr ago lol its not good but i wanted them and they were less thn half the ebay price. Was scared that they were gonna be fake but they smell the same, they were cut a bit cuz i think its the way they clean them but theyre more thn 80%full imo. I bought a givenchy lipstick too for 22$ and if i add the shipping well, might have bought the new one instead. So, Glambot is good to buy on and you need to know what youare doing! Buy 80% full productsand if youre afraid of expired products check when they came out so you have a time frame.My products might only have been swatched and put to the side. On glambot 100% is unswatched and 80% is used and they cleaned it, removed a chuck, for the lipsticks at least. They have 5$ products wich are a great way to check them out, i mean i got a 47$ YSL for 5$

I usually research everything before I act on it when it comes to anything online but this time I didn't, boy did I learn my lesson...
I sent this company 22 items a lot of which were brand new never used. Every time I checked my account on the website to see the progress of my box it said that my box was still en route, I eventually decided to actually email the company about my sell box because I had sent it to them and had been waiting for about 7 weeks and still hadn't gotten an offer on it. When I emailed them I received a reply the next day stating that my box was still at the post office and was held up because they had so many there and they were having issues, (If this was the case I should've gotten an email saying so instead of waiting around and having to contact them) Anyway about 2 days later I received an offer of $31! WTF! I had unopened products in that box each worth way more than the $31 they offered for the entire box! Mind you they don't accept cheap brands! When I checked their remarks they said that nothing was rejected so why only $31 and when I did the math I'm basically getting $1.40 for each item! Of course I wasn't expecting to get full price for my items which BTW if I were to add them all up is worth over $1000 easily. OMFG! What a ripoff! I accepted the offer only because I didn't want to go through the hell of trying to get my box back like I've read other people talk about and because I knew I wasn't using the products anyway. Glambot you should be ashamed of yourselves for what you're doing! The only reason they got a 1-star rating from me is that 0 wasn't an option. I have learned my lesson, NEVER! NEVER! NEVER AGAIN! I will never do business with this company again!