Il Makiage has a rating of 3.73 stars from 6,032 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
I did the color quiz. I was wowed by the primer and concealer and how little was required when applying but the Foundation color received was slightly too light and grey. I emailed customer support and got an immediate reply with options: for color correction assistance and/ refund. After answering questions they sent me another foundation color 175 that was perfect! At 60 years of age I love the natural look! I've never experienced a company that provides this kind of product and service.
113022163 This was my order number. I did notice some plumpness in the lips but I also had a reaction above my mouth all the way to the nose. I only aplied it to the lips. First time using so I will wait and see how long this reaction will last. Although I haven't had much luck with your products I still reordered because you have an excellent customer service and I can buy with confidence.
I did the color quiz. I was wowed by the primer and concealer and how little was required when applying but the Foundation color received was slightly too light and grey. I emailed customer support and got an immediate reply with options: for color correction assistance and/ refund. After answering questions they sent me another foundation color 175 that was perfect! At 60 years of age I love the natural look! I've never experienced a company that provides this kind of product and service.
Products used:
Foundation, concealer and primer.
I have tried many products and love how often I am notified about new products. I've never been let down by Il Makiage. As for the new products that I receive and try, I get great results every time and I've truly never found a foundation that matches so perfectly and wears all day. Now I'm exploring more products and moisturizers and looking forward to trying the hand creams. I look forward to more remarkable results. Thank you Il Makiage for always bringing great new products out on the market.
Products used:
Plumping cream, foundation and Portless primer
Not only this time, but every time I inquire about a product or promotion they get back to me within 24 hours. They take the time to fix things or explain how it works. It's nice to find dependable businesses still exist. This time I was having trouble with a coupon code. They did their magic and provided an extra place I could copy the code from to ensure it was correct for pasting. I'm super appreciative.
I have so much to say. Firstly I purchased a foundation and cover up. Let me just say, I have never experienced such an exact color match as well as a formula that didn't irritate my sensitive skin! I'm never going back to store bought attempts again.
Not to mention the amazing experience with customer support! They were so quick to help me and so kind, definitely solidified my decision to continue with this company! Thank you so much people of II Makiage.
Did the color match test, received my foundation. Unfortunately it was a bit off, but customer service not only took care of me, they let me keep the first color, immediately shipped out the next shade, then sent me a $25 code to redeem for 'not getting it right the first time.' This company has treated me better than any company ever has. The foundation is absolutely perfect. Feels so light weight but has all the coverage I need. I've been recommending it to all of my friends.
It kept asking for a code or no discount to be automatically added for the lip plumper I added. I am unable to checkout with a discount of 20% that was promised and am VERY Disappointed in your services. I do not know if I will keep the trial items because of this poor service that seems to be a scam. Please help me to build trust in your Company IlMakiage not destroying it before I ever receive any products. Thank you.
I wanted to get the power lift cream - I've purchased it twice before because it is great product and needed it again! I went to the website through an email that would also give me a free product. I signed up for the auto-ship and I was only give them option for my first ship in January?!? So, great, I have to wait 4 months for my first shipment? I had to go back in and order one at full price and didn't get a free product. Made no sense!
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I highly recommend the Woke Up Like This foundation. The color matches my skin and skin tones perfectly. Great smooth texture for easy application. It feels great on the skin; not heavy like some foundations I have tried in the past. It did take a little longer to receive my package but for the extra wait they sent me a 15% coupon to use on my next order. Love the try before you buy option but I'm keeping this foundation for sure!
Says item will be received within 2-5 days yet have no notification of tracking. Trying to deal with customer service who will not answer when it will be dispatched. Stay away from this company if something so simple as posting an item is so hard would hate to see if anything else went wrong. So sick of dishonest companies.
Tip for consumers:
Terrible customer service.
Products used:
None don’t have the foundation yet
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Since i found this site of outstanding and flawless makeup to be inexpensive and rewarding, coming from personal usage and experience, one can find what they are looking for (foundation, eye products, lip colors, etc.) and ordering very simple, receiving always in a timely manner! I shared with my friends and not only am i glad i found this site just from browsing online. I am very pleased on ordering whenever i need a specific product.
I had ordered a primer and foundation through Il Makiage. The primer wasn't what I wanted and returning it was super easy.
My foundation (day 20) I started feeling like I didn't like the colour match. The agent not only sent me tips to prepare my skin for foundation but also went a step ahead to help me find the right colour! I have been sent a package in the mail, cannot wait to see if it's the right shade this time. Their customer service is exceptional.
Good quiz. Nice matching game. Pretty bottles. Haven't tried it yet but i love the concept and experience so far. My mother told me great things so im in.
Although my package showed that it shipped successfully to my home; I never received it. My email of this concern several weeks later (due to personal reason) was responded to in LESS THAN 24 hours and solution set in motion immediately following my reply. Quick, kind and AMAZING customer service. 10 stars for this business!
I've never found such wonderful products before. The flawless concealer is perfect, and the line and large pores disappear with the primer.
Perfect for day time wear, and I have saved the foundation for our few but special evenings out.
I'm 63, have worn makeup for almost 50 years, and have never been so pleased with a product as I am with these three products.
The commercials don't lie, you'll never go back to other makeup brands!
I have now ordered primer, plumping lip gloss, foundation, and waiting for a new moisturizer. Their process is seamless, try it before you buy it is fantastic. The first foundation I received was just a little too light, they sent me a new one based on my input and sent a foundation that matches perfectly! Their customer service is great. Not too many companies like this around anymore!
I LOVE the water proof eye liner but it must have gotten lost in the shipment part of the transaction. I'm not sure if the time delay is on them or the postal service, but it's been a little over two weeks of waiting. So either order way before you run out or just don't get in a hurry for your makeup just incase.
* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've been wanting to try this foundation for awhile now, but each time I took the survey to find my perfect match, I had the tendency to pick the color I wanted to be or look like and kept getting a different color # each time, but now they have the take a {virtual picture} of yourself to help match your skin tone! I'm hoping this will be the perfect match for me & "may the odds be ever in your color palette"… try before you buy~ you can't beat that! So what are you waiting on?
I wanted to order foundation and primer at the same time. I was unable to figure out how to do that.
I did complete 2 different orders.
I'm not sure if I want to auto reorder but it wouldn't give me the option to refuse the service. I guess I'll just have check my emails carefully to make certain I need or want to reorder when the time comes. I am looking forward to trying your products
I contacted customer service and they got back with me quickly and effectively. They were SO nice and respectful. They immediately sent my products to the correct address upon discovering they were accidentally delivered elsewhere. They fixed the issue within 5 minutes. I received the makeup in a few days and wore it for the first time today. I got compliments that my makeup looks good and so fresh! I love it so far.
I was able to use the Try Before You Buy feature on Il Makiage for the Woke Up Like This Flawless Foundation. I really appreciate having this option before making the full commitment. It turns out the product is excellent and I bought it anyway! I didn't need any help via customer service but I did receive an email as soon as I signed up for Try Before You Buy so I imagine the customer service is excellent as well. Highly recommend!
I love the products I have received so far, but I really do not need to be asked if I want to subscribe or add additional stuff to my cart. The check out process was so freaking dragged out because of pushy sales attempts.
If I wanted to add more stuff to my cart, I would have added it myself. Seriously, I was asked about 8 different products after checking out.
I went onto the site to purchase foundation. Have the shade I need, go to checkout and can't checkout without signing up for auto replenishment! What? If I wanted to do that it should be MY CHOICE, not the program! I love the foundation... get high compliments... but I can't check out unless I sign up for the auto program? Wrong! Fix that... now having said that: Il Makiage has superior foundation - goes on wonderfully and easily... no streaking, excellent coverage, never changes color or streaks, feels light and smooth and lasts ALL DAY LONG...
Absolutely hands down the BEST foundation i have ever used.ive ordered three times from these guys and dont know why i havent just autoshipped yet! Im 58 and this stuff evens my skin tone out without being heavy or cakey...the shade is spot on! Absolutely worth the price! Ill never go back to any other foundation...no one has matched their results!
Products used:
Cosmetics
I am a new customer of Il Makiage, I am trying their foundation & concealer. Amazing how they picked the perfect shade. First tried them this morning. I need to give it a few days, but believe I am in love. Just placed an order for their Power Rewind Eye Tightner & Eyebrow Pencil. All great reviews. This company has great customer service & lets you have a 14 day trial period before actually purchasing. This works for me 💕
Although I originally left a 1 star review for il makiage being unwilling to replace a damaged product, they quickly reached out and have sent me a new bottle of foundation for mine that was ruined in shipping. I'm thankful they decided to make this right instead of losing a customer!
Hi Betty! So sorry you had an issue! You absolutely don’t need to sign up for auto-replenishment! To place a one time only purchase, just don’t select the auto-replenishment option in checkout.