Glambot Questions & Answers

Hi Angela! Yes, we accept all major credit cards, including American Express. As for Ember, we're sorry that you did not have an amazing experience with us. We tried looking for an account linked to you, but did not find anything. Have you actually purchased from us before?

Hi Japnit. We do not have a dedicated phone number for customer questions or order issues. You can email help@glambot.com and we will get back to you asap.

Hi Sara, sorry for the late reply here. If you login to your account and check for your order history, you can find your tracking information there. Hope this helps!

Hey EmmaJane! If you are not completely satisfied with your purchase, you can return the item for a full refund within 14 days of receipt. Items bought on sale can be returned only for store credit. Unused items are final sale. No returns on international orders. Bundle and Dollar Store items are final sale. To request a return label message us at help@glambot.com!

Hi Beba! That is a great question. Yes, all our makeup is authentic. We check every piece of makeup for it's authenticity. We hope you'll shop with us soon!

Hi Anja, Thanks for the question! Could you send an email to help@glambot.com? Our customer service hours are Monday - Friday 9am - 6pm.

Hi Kim! Great question. Unused is if it's an item we only sell as unused (ie. Has a reusable applicator such as mascara, liquid lipstick, lip gloss). 100% fill means it's an item we sell used but this item was never used.

Hi TA! Great questions. 80 Fill means that at least 80% of the original product is left. You are correct in that this means that the item is pre-owned and refurbished. Rest assured that all items are checked for authenticity as well as made clean so as safe to use. Please reach out to us directly at help@glambot.com with any other Qs you may have!

Hi Gabrielle! Thanks for posting on here. Just wanted to check in with you so as to address any remaining concerns you may have!