zZounds

Finance with no interest or credit check, so many guitars to choose from, they pack and ship it out so fast and it's FREE. You get to choose the payment plan as well, they are 100% the best company to buy musical instruments and recording gear from.

I've recently purchased a couple decently big items from Zzounds and have been impressed along the way.
Their website is great- the orders ship out in a few hours- and customer service is really on the ball.
Zzounds is seems to me is operating on all cylinders- while a company like GC- is certainly not.
Highly recommended.

Bought software, wanted to return or get store credit 2 hours later. Nope. Stuck with garbage. And it only took zZsounds 5 days to get back to me. That way any warranty I had vanished. Seriously, the term 'horrible customer service' is like a rash all over zZsounds. There are better companies out there you can do business with. Be smart.

I recently bought a set of Srymour Duncan "Texas Hot" Antiquity series pick ups for a Fender Strat from this "shiesty" company under their "pay as you play" program. This product was advertised and sold as "new", and described as a "warehouse reseal". But, upon taking this set to a local luthier to be installed, he found that the neck pick up was, not only defective and did not work, but used! It showed evidence of shrink wrapping over a splice on the black lead. Zzounds purposely and knowingly repackaged a used and defective pick up and sold it as new! Now, their so called customer service is putting it all off on me, and telling me I have to go through Seymour Duncan's warranty process. Zzounds is taking no responsibility for their deceptive business practices. My advice? Stay away from purchasing anything from this "fly by night" company...you're taking your chances if you do

It was a huge mistake ever doing business with this company and will never happen again. If the transaction goes smooth, it's easy, in my case I ran into a problem with FedEx making the delivery. Everyday the item would be out for delivery but never reached my location. After a week and a half of making phone calls to FedEx and zzounds, I realized that both companies are pretty much impossible to deal with. Literally all I needed from zzounds was for them to tell FedEx that it was ok for me to pick the package up at a FedEx location since a ridiculous amount of time had went by and it still wasn't being delivered. They flat out refused to do that or help me get the package that actually fully belongs to me. I will speak the word about this terrible company far and wide. Hopefully they won't be around to screw people over much longer.

My dad purchased me an open box $370 microphone for Christmas. I left it unopened until I had to equipment to use it. After opening and testing I discovered it was broken. We were just outside the return policy, so I understand why we couldn't return it... but they wouldn't even offer a credit towards another microphone. They simply said we were out of luck, out of the $370 even though they sold us a broken microphone. They said "sorry you didn't open it up in time for it to be returned." Never have a dealt with such poor and uncaring customer service.

Tried to do a pay plan. Tried my bank (BofA) twice then a CITI Visa card. All three were denied. I called and asked why every time and they said they didn't know exactly why and that it was their "verification" process denying me. I finally got a manager on the phone who said "oh yeah, BofA doesn't work" and "try with a different card". I told him my frustration and that I already did, and he basically got all uppity and "holier than thou" with me. Then he rudely dismissed me off the phone with "that's how it goes". Worst scam bait and switch ever... Will not do business ever...

Order the strap took them like almost a week going on 2 weeks and still in a FedEx truck pending and they're just let me hold on won't give me that refund so yeah I'm not doing any more business with them

I bought a Les Paul (Epiphone)from them a while back,after I read a little about their play now,pay later. I couldn't beleive that if I sent them one payment,they would send the guitar,and give me months to pay it. Thats exactly what they did. I bought an amp,the exact same way,and most recently was able to get a semi-hollow body guitar,the guitar of my dreams,and they made it possible. Someone was always on the other end of the phone to answer any questions I had,and when I got my newest guitar I thought I received wrong color,they said to just return it,and they would send another one,then my wife reminded me that they sent the correct one,I had changed my mind at the last second...sorry Zzsounds,my bad

Dont get me wrong zzounds sounds pretty cool however they are not! I am so upset I thought this was going to be my one stop for buying music equipment. I have used them before in the past too.
They say they do not check credits "ever" but they checked mine. They sent me two different emails with each one saying something completely different.
Whenever you place your order it takes a full day to process and then they will actually start processing your order. They do not tell you what your limit is. Apparently i have a maximum limit of $3000 and $1500.
Customer service agents are just lazy and seem extremely tired or bored. When they transferred me to the manager he was even worse than the customer reps. It was difficult to hear him and he did not know what he was talking about. It sounded like he was saying whatever to get me to hang up even though I was in the right. I am willing to cancel all my orders i have financed and take my business elsewhere.

I was approved for a flx10,but it was on back order,3months later when they finally got it,they ran my credit again.this time I was NOT approved! I waited so long to up grade only to be let down! So don't do it! It's a big let down!

I was looking for a specific Gibson guitar only zZounds had the right mix of product availability and financing that could make this purchase possible for me... I received my guitar in a timely fashion, no issues and it was perfect! Thank you!

Reading other reviews puzzled me when it came to fast shipping,etc. Zz Sounds should take over the US MAIL. Evidently few of these customers have used other outlets with 2-3 weeks delivery time. Hats off to this company!

A+++ experience. ZZounds made a drummer's dream come true. After recently losing one of my best friends from high school to a car accident, the person who taught me how to play drums and made me hear/feel music differently, I decided it was time to play again. ZZounds made that possible. They delivered everything in the order on-time and I couldn't even find a scratch from shipping. I couldn't believe how fast it came via 2-day Fed Ex. My new Ludwig 6-piece drum kit, cymbals, hardware and other items were better than expected, and I couldn't be any happier this Holiday season 2018! ZZounds even allowed me to choose different due dates for my payment plan. I really can't find a negative here, folks. I would recommend this business to family and friends. Drum on! THANK YOU!

These people are the worst people ever they will cancel your order for anything the manager here is very unprofessional your wasting your time here they reviews tell it all I can't wait until they go out of business I will be kicked back with. My feet in the air saying thank you Jesus customer services suck as well try Sam ash guitar center musicians friends are some what ok stores

I've been buying for several years and recently had an issue where Fedex left my new gear "at the front door" which means it's out on the street of an apartment building in New York City! Is Fedex kidding? Needless to say, I didn't get it and Zzounds sent out a replacement within a few days, well before the projected timeline of the investigation concluded.

A+ and thanks guys!

I ordered a travel size instead of a regular size guitar by accident. The problem began when I realized I had ordered the wrong size guitar and began looking into the return/exchange process.
After filling out the return request, I waited a full 2-3 days before getting a response.
But the main thing that set me off was the fact that I had to pay to send it across the country (from NV to NJ), when they had shipped it from a guitar store 45 minutes from my house. The return cost was half the amount I had spent on the guitar itself, which is absolutely ridiculous.
I called to company to try to figure out what was going on and why I was having to spend that kind of extra money, and the guy just kept telling me it was my responsibility... they definitely need to clarify that somewhere in the checkout process.
I am definitely not impressed with customer service or return policy. Definitely don't recommend if there is even the slightest chance you will need to send your instrument back.

I'm not sure what was happening and why so many bad reviews. I ordered via the no credit check and easy payments for 4 months, no credit check as stated, approved instantly, my wavestate was shipped same day then arrived in 24 hours to my door by fedex, who rang my doorbell. It arrived well within the stated time. I read these reviews after i had ordered two items and my stomach sank. These reviews are misleading and anxiety-causing. So for anyone reading this, i'm not sure how accurate this all is but they did exactly what they say in the website. I also emailed their customer service, who got back to me within an hour with a totally helpful answer to my query, Anyway I will use these guys again to get the rest of my set up!