It was a huge mistake ever doing business with this company and will never happen again. If the transaction goes smooth, it's easy, in my case I ran into a problem with FedEx making the delivery. Everyday the item would be out for delivery but never reached my location. After a week and a half of making phone calls to FedEx and zzounds, I realized that both companies are pretty much impossible to deal with. Literally all I needed from zzounds was for them to tell FedEx that it was ok for me to pick the package up at a FedEx location since a ridiculous amount of time had went by and it still wasn't being delivered. They flat out refused to do that or help me get the package that actually fully belongs to me. I will speak the word about this terrible company far and wide. Hopefully they won't be around to screw people over much longer.