Kayce K.

My dad purchased me an open box $370 microphone for Christmas. I left it unopened until I had to equipment to use it. After opening and testing I discovered it was broken. We were just outside the return policy, so I understand why we couldn't return it... but they wouldn't even offer a credit towards another microphone. They simply said we were out of luck, out of the $370 even though they sold us a broken microphone. They said "sorry you didn't open it up in time for it to be returned." Never have a dealt with such poor and uncaring customer service.