zZounds

They tried to sell me a broken guitar. When I returned it, they charged me. Very unprofessional. Also unresponsive to my complaint.

They lost my shipment, they use cheap Fedex so don't be surprised if they lose yours.
It will take forever, so no money no Guitar.

Setup on the guitar I received was awful; the neck was bent when I received the guitar. Very disappointing

I ordered something three days ago. I never got any information about it, when I called today they said they cancelled my order! I asked why, and if I could get another 1-day shipment. He told me the person had mistyped my email. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is).

He said there's nothing they can do, and told me I should have read the FAQ page.

When I asked why my order was cancelled, he made sarcastic remarks, that he "understood some people don't like reading" and once again said I should have read the FAQ page. He also said he has no idea why my order wasn't verified because it's "internal to the system".

I asked if he could explain why, and he said the page was rather long so that I should just sit down and read it. I asked where the FAQ page was and he told me to look it up, FAQ and ZZounds.

So, they cancelled my order without telling me and then blamed ME for not reading a page I didn't know about since I assumed the order was completed. I told him I didn't understand why they couldn't tell me why my order was cancelled, and he said "For the THIRD time, the information you've been HOUNDING me about is all on this page".

So after my order was cancelled for no reason, they did not tell me about it, the customer service rep was very obnoxious about it, blamed me for the mistake (because I didn't read a page on their website you only read if you have questions), made sarcastic remarks, and offered no solutions. I have placed another order and if my experience isn't good I will never order from ZZounds again.

Awesome company despite all the bad reviews they came thru. Will definitely shop with them again thanks

False advertising. Stealing and selling your information. Asking to verify your identity, canceling your without explanation

I placed an order on Friday using my credit card. That afternoon, I'd gotten a notification it was canceled. The email didn't give any information beyond that. I called customer service and was told it was a verification issue, to make sure my billing info matched, and tried again. The next day, I got a notification my order was canceled again. I tried to place another order with my debit card only for it to be canceled as well. I called to ask what's going on and they said that if the email address doesn't match the one I use for banking, verification won't go through (are you kidding me?). I tried to place the order again with the proper email address. Canceled again. I called customer service again and was told they could send me a link to verify me through my license and a selfie video (why wasn't this suggested in the first place?). I placed yet another order, received the verification email, completed the steps, and woke up to find yet another order canceled. I called to ask what the problem was this time and they said if the address on the ID doesn't match my bank, it wouldn't go through. I'd already mentioned that I'd recently moved and changed addresses so I don't understand why this wouldn't be brought up to begin with. They told me to try again when I got a new ID. I told them I'd rather wait for the gear to come back in stock at Sweetwater and the rep got rude and hung up on me. Definitely not worth the hassle at all. I've never had any issues ordering gear before and I've bought stuff from Sweetwater, Guitar Center, and Musician's Friend. Sweetwater's customer service is by far superior in my experience. I shouldn't have even tried so many times, and I definitely won't be attempting to order from them in the future.

After placing 5 separate orders with them, have zero complaints. When I HAVE called customer service, I found the representation to be professional and friendly. Like talking artist to artist. The one error that I DID call about could only have been done by the manufacturer, Epiphone. No one but myself and quality control and those professionals who rate products doing "professional" reviews. You see. The Epi is the copy of the well known, Gibson line of guitars. However there is a esotearic difference difference. The decal around sound holes are different. It took me a couple of weeks to spot it and most guys really couldn't give sh,... crap, but I LIKED the one designed for the Epi version better (even if the Gibson version DID make it look more. "Gibsony') I called. Sent a picture, they agreed. It was different. A mistake qc could easily miss after 7.5 hours, now also watching the clock grind with an empty belly. Some of these critical reviews look at Zzounds as the manufacturer, qc, shipper/ delivery driver with no one else involved. If you watched YouTube videos about deliverd having bad days, of even bad delivery drivers you'd see enough anger rain down on innocent packages to bust tuners, and more.
But customer service said that they would, "knock off" twenty bucks for the error and NOW begins the email chess game. No," I said, "not good enough. I'll free ship return this one and you can free ship me a proper replacement, or I believe that $50 would help more abating the shame of playing an imperfect manufactured guitar on the public stage. And with no angry shots fired by either side, WWIII was postponed for another day. The company site is one of the best things to happen to me since my ex-wife crashed my credit. First order, they trusted me with a four payment plan. Since then, I can pay outright or stretch it out for 12. One order was a couple days behind during the Christmas maxed out trucks, trains and planes. Who am I gonna hold responsible for Christmas?

Been halfway good if you're lucky but if they send a piece of $#*! guitar good luck.
And FED EX ARE $#*! HOLES TOO.
THEY THROW GUITARS ANYWHERE

I ordered a Yamaha CK88 because nobody else had one available.
Delivered on time and in good shape.