zZounds

I bought a Boss ME-80 multi-effects unit and ordered a power supply with it. The power supply did not work (was the wrong one). Zzounds will gladly refund my money but they will also gladly take a $3.95 return fee even though it was NOT MY FAULT. Customer service did not care when I told them that if they did this to me that I would never buy from them again. Zzounds had no problem losing me as a customer. They would rather steal $3.95 from me than to keep me as a customer... STAY AWAY FROM ZZOUNDS!

I ordered a guitar from ZZounds. When I received the guitar the pickup selector wasn't working and neither was the mode selector for that model guitar. When I called them about it they were unsympathetic and just didnt care. They offered me a refund and that was it.
They didnt not offer to fix the problem. The problem with this place is that they dont check their guitars before they ship them, otherwise they would've heard that there was an electrical problem.
ZZounds is TERRIBLE. Dont waste your time and money with them!

This is a horrible company! First, after submitting my credit card information for immediate payment and filling out the application they required for 12 month financing, they had no answers for me after calling 3 times over the 24 hour period except to watch for an email. Finally the next day, I received and email instructing me to call, nothing else. Once on the phone with Rep, he rudely asked me to verify my personal info and made unnecessary remarks adding to the already uncomfortable conversation with this person. He went on, still rude, that after 24 hour he was required to verify my name address and phone number before even running a credit app. The rude reply said they sent the email 2hrs after I filled out the app. I told him that wasn't true and we had called them 3X the day before and was told repeatedly to watch for an email. Again rude, rude, rude. He basically told me I was lying. I canceled my order

So i placed an order totaling 1700$ then 15 mins later got an email saying they canceled the order due to verification issues. I asked what is not being verified correctly they Sd they couldn't tell me they can not pinpoint the exact issue could be address phone number or a number of things told me to call the CC company and verify all info i did everything matches perfectly with way more then enough available credit so i now have submitted the order 3 diff times all to be cancelled and when i call bk get the same BS answer Ill never do business again with this trash company

I returned two MPC because of software issues and then another one for a speaker malfunction! I spoke with mangers, sent in videos and they never helped!

I placed a purchase into Zzound to finance equipment, with 10 mins i get an e-mail telling e that my order was cancelled due to a previous order going into collections. This was odd because this was my first order with the company ever. When i call into Customer Service they inform me that a family member has a defaulted account and that I cannot purchase with them until that account is satisfied due to they can only finance a certain amount per household.

My issue is that the card, billing information, social and name on the account does not have any link to me. When speaking with the manager he informed me that "Well the name used on the Billing in the default account as well as the phone number matches to you?" When i asked so o legal identification information, just things anyone can submit freely is what's stopping" The manager replied yes and then proceeded to tell me to contact my family member and make them pay the balance. I told him this is not my debt or my issue, not even link to my social, why am I being held to someone else debt just because we share a last name? He told me that's just their business practice and how they protect themselves.

I tried 3 times to make a purchase & was turned down,I called customer service & its always this male whom never try to resolve the issue & keep telling me its ID validation reasons,I asked him how could I get this resolved & he was of no help,horrible people

Guys I am so excited to have purchased my new guitar from Zzounds! It is awesome and now I have purchased a case too! Very happy with everything! Thank you Zzounds!

Ordered a bag that was 2ft x4ft sent me a bag that was 2 foot by 3 inches deep. Really then said for me to pay return shipping. When I ordered item in cart was right dementions when I added to cart changed. To where there was no size on order so could not see if it was right price was the same. Also it said it was the last item. Ordered. So they just sent something because they sold out of the item I ordered. Why else send something I did not order at all Bad customer service. Do not order from them. Bad service

I've been buying gear from ZZsounds now for two years. So far it's ranged from a thousand dollar Taylor guitar to little stuff like mic stands in cables. Never had any issues whatsoever, they seem to have the items I need and want in stock. FedEx does bang things up but that kind of to be expected unless you're driving it home yourself. My orders have always arrived within 2 days usually. I write this review sitting in my fully equipped home studio that I literally can't wait to get into every single day. Because of the ZZsounds easy payment plan I've been able to get all this gear quickly and focus on playing music! I've been a musician for many years therefore have purchased many things and have used most of the major retailers. If you look closely at bad reviews you'll see a lot of its wordy temper tantrums written by upset customers. As a manager, I can tell you customers are moody a____s and usually the second anything doesn't go their way they freak out via online review seeking some sort of vindication. ZZsounds won't get any whining from me!

I used ZZounds a few times 10 years ago and never had a problem. I was just in the market for 2 Epiphone hard cases and these days I always look for alternatives to giving my money to amazon and that other music company with the sales "engineers." The prices on ZZounds were exactly the same as everyone else. I placed 2 separate orders a few days apart. Both orders showed up in 2 days Fedex as promised. They were each double-boxed and the Epiphone box inside was factory sealed. Someone told me the last time they had to buy a new box to ship a guitar it cost them $10.

As far as ZZounds itself, it seems that they and AMS and quite a few other small retailers are just online storefronts and everything comes from the same fulfillment center in Mississippi. I bought an SG off amazon a few months ago from some unheard of business and it shipped from the same address. They are all probably just buying from some larger wholesaler who does all of the order fulfillment. So, for the reviewers that have the complaints that such and such wasn't working, that problem most likely came from the manufacturer, unless you were sold a customer return, and that is usually obvious to determine. Frankly, if you want a guitar you know works properly, find one of the few brick and mortar stores remaining, go there and test the actual one you plan to buy. Otherwise, it is a crap shoot, especially on budget gear, but even on more expensive stuff. The place with the 'sales engineers' claim to 'inspect' guitars over a certain dollar amount before they ship, but I've seen several videos that suggest problems still make it to the customer.

I've also seen a few negative reviews from guys who were denied credit. Don't blame the retailer because whatever system they subscribe to pulled your data and discovered you have bad or no credit. As far as they credit offerings, they did have a few options for no-interest payments spread over 4 or 6 months. I sometimes use these because in times of inflation like this, you can pay them back in cheaper dollars. However, after reading the fine print, it seems they charge an 'application fee' which I think was ~$7. That should be more obvious.

I have bought 3 electric guitars all made in USA and high quality. I also bought a mid level quality acoustic/electric guitar and a Vox amp along with some miscellaneous effects pedals and guitar care and use products. I have never EVER had any problems with zZounds customer service. I have always been treated very well and assisted with any questions I had. All my gear was received in perfect condition and was packed extremely well also except for one occasion everything was delivered on time or early. One time a guitar came a day late because it missed being scanned and sat on a truck overnight. The customer service has also been really great as I went through a bad time with money when my dog got very sick and I had some tremendous vet bills and they worked with me to keep everything in great standing so I could continue to purchase through them with their play now pay later program. Their prices are competitive with other stores whether Brick and mortar or online and there truly is no interest or Mark up in price because of the payment program in fact they even offered to give me a price drop once on a guitar I really wanted so my payment would stay where I needed it to. I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. If you want an amazing guitar that you couldn't get without payments and you can make payments on time this is a great trustworthy company to work with no shipping fees and in some states not even tax check them out.

I have made quite a few purchases over the past 12 years and have to say that ZZOUNDS is such a great company - The Sales Staff is extraordinary and well versed in Music Gear - I would like to personally thank them for helping my Love of Music --- I recommend any chance I get when I speak to Music associates -- They are Top Quality thanks ZZOUNDS Patrick Hillegas

I can't believe I've just been "lucky" with my purchases, but I've had a great experience with this company. They are responsible for getting me interested again in guitars again, and playing, due to their very easy payment program. I like the $1,000 and up guitar price point, and would probably not have bought any of them if I had to pay the full amount upfront. Their 12 payment plan with no interest or Sales Tax charged, makes it a "no brainer." I'm really not sure how they do it, because the same guitars at Guitar Center are exactly the same price, and have in my case, 8% percent Sales Tax added. Also, Guitar Center has no zero percent financing period. So why would I buy from them, when I can go through ZZounds. I've bought 7 new guitars from them and all have arrived promptly and without any issues. It looks to me that the bad reviews have been mostly due to the customer either giving a bad address to ship to, or wanting to return something due to changing their mind. I wouldn't buy something just to "try out," even though you can. In my mind that's abusing the system. I feel like the consistency in guitar manufacturing at this point in time, makes the feel and sound to be very close over the same model. I know that many dispute that, and if you do, you don't need to be buying with mail order.

When trying to pay a debt that had gone into collections, the customer service associate assured me that I could do a payment plan and it turns out, the collections agency took out the whole debt. When I called collections again, the agent was not helpful, condescending and explained to me..."once we have your card number, we are authorized to take that amount" in verbatim. Again he insisted that there was nothing he could do even as I told him that the previous associate told me otherwise. I was upset that an associate would tell me I could enter a payment plan and then that's not the case. I'm very disappointed with the service of this company. It's not that I'm upset about paying my debt, I was more than happy to get that squared away. What I'm upset is the way customer service acted and with how it was explained to me by the previous customer service agent. I have bought 4 keyboards and a hohner from zzounds. I was resdy to buy the alesis nitro as well but I'm glad to say I will never shop with you guys again and I encourage others to not do the same. Save yourselves the hassle. And zzounds, train your staff to be all on the same page when it comes to helping your customers.

After reading reviews I stayed away. After about 2 weeks I called zzounds 3 times answered all my questions and decided to do business. Glad I did GREAT SERVICE and will do business again and do higly recommend.