I have bought 3 electric guitars all made in USA and high quality. I also bought a mid level quality acoustic/electric guitar and a Vox amp along with some miscellaneous effects pedals and guitar care and use products. I have never EVER had any problems with zZounds customer service. I have always been treated very well and assisted with any questions I had. All my gear was received in perfect condition and was packed extremely well also except for one occasion everything was delivered on time or early. One time a guitar came a day late because it missed being scanned and sat on a truck overnight. The customer service has also been really great as I went through a bad time with money when my dog got very sick and I had some tremendous vet bills and they worked with me to keep everything in great standing so I could continue to purchase through them with their play now pay later program. Their prices are competitive with other stores whether Brick and mortar or online and there truly is no interest or Mark up in price because of the payment program in fact they even offered to give me a price drop once on a guitar I really wanted so my payment would stay where I needed it to. I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. If you want an amazing guitar that you couldn't get without payments and you can make payments on time this is a great trustworthy company to work with no shipping fees and in some states not even tax check them out.