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zZounds
Questions & Answers

156 reviews

Here’s what buyers have asked with answers from zZounds staff and previous consumers.

6
questions answered
0%
answered within 1 day
Question:

What about credit checks for those with low credit scores?

Answer:
You can't start out buying a $2K guitar with bad credit. Buy a lesser model and pay it out over 4 months. I've never been turned down and have bought about $9K in guitars from them, with poor credit.
By Tad B., over a year old
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Question:

Need to contact a District Mgr. Or Director for a problem. Zzounds won't supply info. And says the supervisors have full authority. I need a number!

Question:

Does zzounds set up basses before shipping

Question:

Says conflicting things about credit checks. I read they pull a hard inquiry from Experian, is that true for the "no credit check" payment options?

Answer:
I don't know who wrote the Experian lie. From what I'm gathering from "reviews", Zzounds has/is in the middle of an outright, SMEAR CAMPAIGN. They have no "hidden agenda." They, from my end, having ordered many times and always on a payment plan, have never sent me an, after the fact, email or an indiscriminate document I supposedly signed w/o reading about interest payments are to be paid immediately upon receipt of email. You don't sign anything. You make your first, slightly higher payment that covers processing. It's prudent and wise to vet claims that just sound too good to be true, they are legitimate from this site, irregardless of the one trusted advisor who might know a lot on the subject but clearly, not everything. It's termed, "in house" credit which mean, the company itself is showing faith in you even w/o knowing or even wanting to know, your score. If you don't pay, they eat it or, depending on the amount, it becomes a civil matter It's kinda sweet when you consider (and you have) how much fraud you have, especially on the web. In the past there were many more businesses willing to trust you at your word. Because more people felt like Scarface did about the two things, he don't break for no one. Zzounds is the REAL Musicians Friend.
By Donald P., over a year old
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Question:

Has anyone purchased a digital piano? I am considering buying one for my granddaughter to learn on.

Answer:
Yes, that would be a nice thing for her. Buy one from Sweetwater.
By Kevin K., over a year old
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Question:

Has anyone purchased a digital piano...What did you think? I am considering buying one for my granddaughter to learn to play on.

Question:

I have been trying to buy some guitars at zzounds online. I can't. I get an error message saying to many redirects, which cannot be the case. What is the deal?

Answer:
Calling them works better
By Tad B., over a year old
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Question:

Long ago, I decided to abide by a self imposed policy of not buying things on credit. In so doing eliminated all of my debt and have been fairly good about holding true to the promise I made to myself. However, my studio needs are growing faster than my equipment can provide. I still don't wish to turn a liquidated debt into an unliquidated debt by virtue of getting bogged down with interest rates etc. ZZSounds claims not to charge interest on purchases and other associated fees appear clearly stated. Despite these claims, one who uses a traditional line of credit with one of the main credit card companies *would* nevertheless be charged interest on the purchase by that third-party credit card complany. A viable exception to this would be a pre-paid credit card via the same reputable third-party credit card company. This way there is a closer nexus to the clearly agreed upon amount the consumer owes and that represented by ZZSounds. Doing otherwise, involves a level of hidden financing on the part of the customer that he or she may not be cognizant he or she is doing through carrying and maintaining an outstanding balance (generally) on his or her credit card, including but not limited to that which he or she may owe ZZSounds per ZZ's agreement with them. You can see where one can put themselves behind the eight-ball here. It seems paying for the item outright or through an interest free devoted pre-paid card would be more prudent. Do you know whether ZZ accepts bona finde pre-paid credit cards (so long as it's issued by one of the accepted providers listed on the site)? The importance of the customer maintainIng a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. Thank you for your help in clarifying this point.

Answer:
You can't use a prepaid card with zZounds. They require a bank issued debit card or a credit card. So long as you use your bank issued debit card that is linked to your checking account, you will not be charged interest. Or, use your credit card and pay it off to avoid interest. Your claim that zZounds is lying about charging interest is untrue. They don't charge interest at all. If you choose to not pay off your credit card balance and let interest build, that is completely your decision and not zZounds. Hope this helps answer your concern. I buy everything from zZounds on payment plans, never been charged interest as I use my bank issued debit card. :)
By Bob s., over a year old
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Question:

My order was processed on a Monday morning out of New Jersey how long does it usually take to get to Massachusetts

Answer:
If you have a higher priced guitar, like say a Gibson Les Paul Standard, it may take up to 4 days, as they have to find the exact serial number you selected, rather than just ship the next one. Normally, lower priced guitars take 2 days maximum, based on my experience
By Tad B., over a year old
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