zZounds

I purchased a product from them which was falsely advertised saying that this product just needed a download software from another company, This company does not support the hardware ZZounds sells. ZZsound refused my refund saying I was near the end of my window but they say they offer a 45 day guaranty and I submitted my refund on the 30th day. What a bunch of B. S. I used those 30 days to search the webb to find a copy or download but to no avail could not find it. I suggest to not do business with this terrible company reason being you the customer are not right and they only are after your money. Beware they are thieves and robbers

I tried to purchase a relatively expensive guitar from zZounds, at first everything seemed fine, except the purchase status never changed. After a couple phone calls it was determined that my billing and shipping addresses were the problem (I have two). With this solved, I reordered the guitar, still wont go through. Then a link arrives in my E-Mail inbox from zZounds with a link to METAMAP. This link wanted to access my computers camera. I looked up metamap, and their own website claims they are a verification and data mining company. Process stopped right there. Another call to zZounds spoke with a supervisor that could not be less helpful, claimed if I don't allow this 3rd party program into my computer I cant buy this guitar!
Keep in mind I am not financing the guitar, this is a straight purchase. A purchase should not require access to your personal information and your picture from a 3rd party!
If you do try to purchase something from them, be very careful, something is not right. I know I will not try to use them for anything in the future.

Another music store that promises no credit check instant approval for selected items. Well it's a scam. I selected the for mentioned items which was a 6 month plan of equal installments. I paid the installment, got my order number and a thanks for shopping with them text. A payment plan email. And woke up this morning to find out that my order has been canceled. So I called and they told me I did not fit the criteria and I said what criteria you said I paid the first installment go to check out just like any other place and you would ship my order that afternoon of course they didn't have any reason for counseling my order so I just say stay away from that place it's just like American music supply they're the same thing they do the same thing. Best thing to do is go to Sweetwater or somewhere that's reputable.

I have bought quite a few things from zzsounds and never had a problem my items were always exactly what I ordered and delivered to my door within 2 days as promised and their interest free payment plan is a nice option as well but I recently discovered that every time you use their payment plan option they do a hard inquiry on your credit report which lowered my credit score and had i known this I would have just paid for my items in full but that is my only gripe with zzsounds and just wanted to make others aware of this...

Their payment plans are very flexible. When I was still trying to establish some credit history (because I had none), these guys still approved my pay as you play application for a Universal Audio Apollo Twin Solo. They are also very enthusiastic & understanding. When I couldn't make a payment in time for the deadline, I called them up to tell them what my problem was & they understood. No, there was no late fee. They just said "Ok thanks for telling us".
If you can't make a payment, just tell them. They will understand. But whatever you do, don't blow them off. If you're having a rough time getting the money for your payment, call them up & just let them know. The sooner you do so, the better it makes you look in their eyes, and the more likeliness you will have of getting approved for another payment plan with them.

One of the best sites for purchasing the best musical equiptment. Great selection and great prices. They have a variety of items in stock and will price match. They provide very detailed and informational descriptions of their products via pictures and videos so you have a clear understanding of what you are getting. Excellent return policy. One of the best things offered by this site is there pay as you play plan which is something that I can guarentee has not been offered by any other site like this. That is truly a unique and wonderful thing about Zzounds. Customer service is excellent but if you contact them via phone expect long wait calls. The only negative experience I had was that they did not post a payment I had made but I was able to correct the problem easily.

First they sent me the completely wrong mic that was ordered. Then tried to make it seem I was just unsatisfied with the purchase when they messed up. It was already explained that the mic needed to be replaced for a scheduled event and without it they were seriously jeopardizing our event. Safe to say their response was for me to purchase a whole new system and then send the other back and then they would refund my money. Total bull$#*! company... I didn't get the refund ticket, they wouldn't guarantee the new mic system delivery on-time so I canceled the order with the promise of my return being processed once the item was scanned by UPS... safe to say they've done absolutely nothing so far but come up with more excuses and delay the release of my money. Although they have their mic system. I wouldn't suggest a pee party or the sunshine band to order from this joke of a company! If you got money to play with go play the stocks!

Bought a used Tascam interface, they didn't bother to get new product keys for the software so I couldn't use the unit, it was still in the previous buyers name. So I am trying to return it, chats, emails, phone calls... nothing but silence, cocksuckers. I have been a customer for three years and everything was good until now, You would think they would be helpful because it would be more money for them as future repeating customers spend more money on companies that give a $#*!.

This might be a blessing in disguise. When trying to make a purchase for an item, I decided to use the payment plan option. I followed the steps and gave my card info. I then received an email saying that my order was canceled. I called to find out why. The customer service person wasn't helpful at all. So, I decided to try again. Hours later, I got another email saying my order was canceled again. I then contacted them via the customer service online. The representative who responded was no help again. I have the money for the item, but figured I would try to save a little now, but this totally turned me off from this company.

Please Read! I had issues with credit. I ordered a electric guitar then an amp. I had received in 2 days. The payment day wasn't the best for me so I got to pick a a that was comfortable for me with no interest!
When I received the guitar there was an issue with the box NOT Zzounds fault Fed Ex must have popped a hole in box. Seriously my son works for Fed Ex he said it happens all the time. NOT Zzounds fault. I filmed opening the guitar on my phone and called Zzounds they were great the guitar is great. And to be honest if you don't like them maybe use your credit card to somewhere else.
Or maybe your never happy.
If your stuff was damaged or you weren't happy they will work with you.
People if you have a problem with companies just call them it's that simple!
I am old school! I would rather talk to a human then leave an email or bad review because of my own issues!

Very horrible service and professionalism.I ordered some items they said delivered I never got.I ordered a ddjsr2.I put my deposit then my account was charged deposit when they suppository sent out my controller.I only received case then I was told they the controller all of a sudden was outta stock.when I last spoke to a rep I was told they had over 70 units coming in.I was then not compensated for my troubles.Then I was offered a different controller and then I had to put another deposit down when I was screwed over with my previous order.I received a email that my controller was delivered when they lied to me.very horrible service

I hate kicking an up and coming company when they are trying to get started, but these guys are really screwing the pooch.

1) I bought a $300 Ibanez 12 string guitar, they ship the guitar without a signature required and Fedex just drops the package off at my boor (in a drug infested area). Thank God my neighbor was there to grab the package before some crack head did.

2) I bought a a set of 12 string D'Addario mediums string, a strap and a pack of picks. The strap and strings arrived the next day (they sent me a 6 pack in stead of a 12 pack for my 12 string guitar) and my strap on day one. Then a small pack of picks on day two. They could have combined everything in one shipment and put it in an envelope that would have been able to fit into my mailbox, but they divided those throee items into 2 shipments and put them into big boxes for Fedex to (once again) drop off at my door without looking back.

These guys are $#*!s, don't shop here.

Zzsounds is a fine company to deal with. I have bought from zzsounds for years, no problem. I have had to miss payments & they understand your situation. I will continue to deal with zzsounds. Fine company to buy from.

For Father's Day I asked my wife for a guitar processor, so she ordered one through zZounds. Two days before she realized it still hadn't arrived yet, so she checked the status of the order, only to find that zZounds canceled it. Meanwhile, their website still showed the product as in stock.

I contacted zZounds to let them know about the issue and how disappointed we were. I mean, come on, it's the middle of coronavirus and all I wanted was to jam out on a new processor and not have to worry about the end of the world for one day. They responded to say that our order required "additional verification" and that they called my wife and left a message. She never saw a call or a message. But even if she had, are you kidding me? Additional verification? In 15-20 years of ordering stuff online I have never had the vendor cancel an order for an in-stock item. I have never had a vendor call me to verify an order.

Thanks for the lame Father's Day, zZounds.

Fast delivery, always come correct!
This nice little pocket kit is perfect for my little $#*!, can't complain, not one bit!

After 5 years & spending $20,000 as a loyal customer, they canceled my last order for a BS reason. No response from them. It's their loss!

Friend of mine introduced me to Zzounds about a year or two ago. Was a little skeptical at first, but now they're my go-to store. Have had nothing but positive experiences.

Great selection, relatively lenient as far as extending credit, almost always free 1-2 day shipping on purchases, and great customer service.

Their payment plan is how I was able to get my ESP mh1007et guitar, focusrite interface and Shure studio headphones. Those are just about paid off, so next up is a Headrush FRFR for my Axe FX: D

Now because Ive already had a payment plan that's gone well, they offer $1,000 in financing with no credit check. Cant beat it with a stick if you dont have perfect credit to begin with.

A+++

This company intentionally lies to its customers by advertising free two day which only exists in another universe. The real truth is that it is actually FEDEX regular GROUND SHIPPING. FedEx does not typically ever deliver anything ever in two days without a hefty payment. Regular ground IS NOT AS IMPORTANT to FedEx. When Talking to ZZounds about the issue their agents are well aware of the companies lies. But say the company does not care. Time to file a class action lawsuit and make those scum bags pay for what they promise and repay us musicians for lost time and false hopes of deliveries. Some of us need gear for shows and have lost thousands thanks to their lies. Do yourself a favor and buy elsewhere.