zZounds

ZZounds is a con artist. After purchase they ask to complete a survey value up to $100. It turns out they use magazine subscription ads to make you buy more stuffs. They get the survey and the paid ads at the same time. What a pathetic lie. Bye liar

I purchased a few very high priced items from Zzounds. The last purchase I made I put into their payment installments. I missed one payment and they debited my checking account every day until they got the payment. When I called to explain that I would pay 2 payments the next month, if possible, situation, person who answered, who happened to be a really nasty bastard (no joke, I do not like to say that about someone unless its true but this was just beyond belief). He laughed at me and said he would make sure it continued to happen then would ask if there was anything else I needed. WTF! Since they debited my account every day for a month, the fees I had to pay my bank amounted to much much MUCH more than the payment. In fact, it was over $1000. I could not believe it. Eventually, about a year later, the man was "fired" and they forgave the entire debt we owed, but it did not save me anything, it cost me much more with the fees the bank put on. These guy DO NOT GIVE A F@$%!

I have ordered well over 14k in gear over the past decade and used the four or six pay program and now I can use up to 12 months at no interest and have never had a problem with super fast shipping and great customer service

One of their customers has given them the wrong email address (mine) and now I receive all his communication.
I've told them over and over again that they are emailing the wrong person, I'm not even in the same country as their customer or their company, and they refuse to stop emailing me! I don't just mean they won't stop, I mean they actually replied to my request telling me they won't stop!
I'm not even a customer and I still need to review them as having the worse customer service ever!

I ordered a guitar from these guys, long story short, they shipped it to the billing address rather than the shipping address. I notified them immediately after receiving the confirmation e-mail, they said it was too late to change it. The guitar arrived, I tried to get a label to send it on to where it was supposed to go in the first place, they said they couldn't do that, it would need to be returned. I asked for a return label, they told me since nothing was wrong with the guitar, I'd need to pay the postage to have it returned, which was around $100. I ended up selling the guitar and ordering from another company. Absolutely the most disorganized group I've ever dealt with.

Tried ordering from here & order kept getting canceled due to "verification reasons." Pleaded 5 different orders. Everything matched up the same as my banking info, address & so on which they require, yet order still resulted in cancellation… Terrible service- Wouldn't recommend… Went to Sweetwater instead - Service was smooth & speedy (shocked as it being holiday season).

It seems with every business there's always someone happy or mad concerning product or service. Not all went well at first, it took me 3 times to place my order with zZounds but it finally went through and I received my purchase the very next day, now that's awesome. Anyway, each time the 6 pay failed I called customer service and I have to say each and every representative was as kind and friendly anyone could possibly hope for. Communication with all 3 made me realize the errors made were made by me, seriously I needed to think about what was asked of me so the system wouldn't boot me out for a canceled order email. The whole experience, everything considered, was truly painless and rewarding for the next day delivered to me was my Yamaha powered monitors that I'm so happy with. No I wasn't paid to leave this review, it truly came from the heart and all is well.

Through using the financing service for Zzounds, I was able to provide my husband with an expensive guitar for his 50th birthday. This guitar was something he has wanted all his life and something I knew I could not pay for outright with cash. After 12 months, the guitar was paid off and my husband was totally surprised, happy and satisfied.

I would not have been able to provide this wonderful experience without the financing service of Zzounds. The transaction was incredibly smooth and I highly recommend this company.

Just purchased a vox ac15c2 I couldn't be happier with this amp been playing around with it for a few days now and it is amazing my first all tube amp but makes my living room sound like the ceiling is twenty feet high. This is my third purchase from sounds everything has been spot on perfect. Thnx you guys for making it so easy

Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. I completed my order with no issue and was immediately lead to a survey link about service, etc. I got my order confirmation, check. Out of curiosity, and because the agreement mentioned to contact them I did. Seemed to have checked out, I was told my order was good to go! About an hour later I got an email saying to contact for assistance with my order ASAP. I called and confirmed a few questions. Then a few minutes later got another email that my order was cancelled and I was declined?! NOWHERE does the website mention a CREDIT CHECK! They do mention having to provide your SSN to confirm your identity. Just when I thought it was too good to be true it was. Cool concept for sure, but very trash and misleading in execution. I'll continue shopping elsewhere for now. Customer service seemed oblivious and/or downright shady. Wouldn't recommend, and will not be going back.

Bought a Gibson J200 Studio Rosewood guitar. The carton looked like a fork lift had gone through it but the case and guitar were okay Except... major finish issues on the back. Smears under the lacquer and a cluster of scratches! A brand new $3500. 00 guitar. They said I needed to ship it back UPS and they'd send out a replacement then. My guitar is back to them but they have YET to ship my replacement. Keep giving me mumbo jumbo about it and making promises that don't come through. Today they said that because I selected a specific Serial Number it held up my order from going out. No one offered me a choice of guitars. When I asked what this serial number is they gave me the one for the guitar I returned. I am really nervous. Are they going to give me a guitar that I have Paid For? Ever?

Zzounds is the worst place to purchase DJ equipment from! I had a hardship with my job due to the pandemic and one of my equipments that I purchased from them had went into collections. I had spoken with them about making a payment in the future to resolve the payment but when i woke up today i noticed a very large amount taking out of my bank account from them that i did not authorize! When i called them they told me that they did not need to have my permission to take out any payment and that they would not be refunding the money back in my account!

I bought a scratch and dent turntable from these people whose listing described this turntable with only the slight usual wear blemishes. YEAH RIGHT. I was also told in the description that it was checked and worked fine. YEAH RIGHT. When I received my scratched and dent turntable I was floored. The dust cover was shattered. It looked like it was dropped upside down on the tone arm. The working and checked cartridge was just bouncing around in the box with no needle in it. YEAH it was checked and worked. Luckily I don't give up and I found a complete unit with a bad motor and EBAY. I was able to take the parts and fix the one I got from ZZounds and finally got it working. Customer service is not going to respond as advertised but they might get around to you eventually. Be careful what you buy from them.

Was told my package has shipped (which was a lie), never received a shipping number. Called to find out what was going on. They told me I had a unidentifiable code attached to my order. I told them to cancel my order and they disconnected my call. Called back and they told me that a supervisor would have to cancel the order by email if they could notify the warehouse. Remember they told me my package had shipped. Total scam, I would not trust this company. I'm still waiting on a cancelation email.