zZounds

I called a "Gear expert " to ask about my remaining balance on the account. I was VERY rudely spoken to and then hung up on by this person. When I called back I was told that I was inadvertently disconnected somehow. Sure I was! This arrogance is enough for me to never purchase anything from them again. There are too many good music stores to shop in where you don't have to take a bunch of crap from the staff. Go somewhere that appreciates your business.

Purchased this guitar as blemished so I knew there would be scratches, nicks etc. Now the guitar itself is great but it was delivered with one of the tuners completely broke off. Called to see maybe if I could get a little off the price because the instrument is damaged at this point. No, has to be returned and I could purchase a new one or keep it because it happened in shipping. There was zero damage to the shipping box and it takes quite alot to break a metal tuner button so was definitely sent to me that way... just be careful if you purchase from Zzounds.

So, I ordered, paid the money and was told it would be shipped in the a.m. Got a email saying my order was cancelled. I called to see why. She said we do still do some type of credit check and if you have never brought anything from us you will be denied. That is so crazy because I've have brought from this company and paid over $1100 for my order. No payment plan, paid straight cash for it with my debit card. I think because I am african American I was denied.

I wanted to tell you that when I ordered my harmonicas they were delivered promptly by fed ex and I love the quality of them too,with rich sound and very happy with them.Also later on I ordered a Yamaha digital piano and love thos item which was also delivered free shopping threw fedex which arrived on time. Very very satisfied. Also I had problems with my bank card and missed a payment and instead of charging me two payments we just adjusted the dates and went from there. That was true customer appreciation I thought as well as I was a new client and they didn't have to do that. I definitely would recommend Zzounds for all!

I've order from zzounds plenty of times but my last to order experiences were frustrating. I choose next day air on two different occasions in which they never shipped my order. I had to call back to find out that the didn't ship my order. They stated it was due to an address error that could easily be fixed, and when I asked why no one called me to correct it, they couldn't give an answer. Idk if I will order from zzounds again for a while.

Up, down, sideways... if you read the reviews of this seller, it's gonna be all over the board. First, a lot of people are chronic returners. You piss me off, 'cuz you make product more expensive for the rest of us! Second, this company communicates primarily through the chat box on their site. Don't do it any other way if you can help it. You'll get the fastest help and best attention this way. Third, don't buy stuff you're not enthusiastic about in the first place. The majority of complaints is because the buyers who've complained on this site didn't do due diligence before they bought, and then got all $#*!y afterward instead of using a little patient politeness. My experience has been awesome, the product better than described (blem), and the shipping quick. But then again, I read everything, did my research, and knew ahead of time who and how I'd communicate if there were problems. If you want a seamless, unthinking experience, go elsewhere, and pay more.

Order the strap took them like almost a week going on 2 weeks and still in a FedEx truck pending and they're just let me hold on won't give me that refund so yeah I'm not doing any more business with them

Shipping information is somewhat misleading and ended up with me wasting $61 w/ one of the items coming 2 days later than the expectation set by the site. Two customer service inquiries resulted in me effectively being told "Too bad. Them's the breaks." with no attempt to resolve or do anything to help improve the experience. I feel like I wasted money needlessly, and for the slight savings in price, otherwise, I think I'm better off finding a different retailer for any future purchases, seeing as how I expect better service from a retailer. I've rarely had such intense and immediate buyer's remorse.

I'm not sure what was happening and why so many bad reviews. I ordered via the no credit check and easy payments for 4 months, no credit check as stated, approved instantly, my wavestate was shipped same day then arrived in 24 hours to my door by fedex, who rang my doorbell. It arrived well within the stated time. I read these reviews after i had ordered two items and my stomach sank. These reviews are misleading and anxiety-causing. So for anyone reading this, i'm not sure how accurate this all is but they did exactly what they say in the website. I also emailed their customer service, who got back to me within an hour with a totally helpful answer to my query, Anyway I will use these guys again to get the rest of my set up!

'Zzsounds are very straight up.! 'One on One, 'to answer all your questions.(which I like) 'the qualities is outstanding 'It's everything that you would want in workmanship.' very affordable (dont hurt your wallet) 'If you need a guitar/bass /gear 'or (whatever) 'this is the place to go.! ''You just cant go wrong with Zzsounds. 'You will not be disappointed.! (Kid you not)'Thanks for your help. 'best bill. ( I will definitely come back.!

It's my first time ordering through zZounds and my experience was very positive. Ordered an Epiphone Casino Olive Drab. The chat room response was immediate, practically anytime within the chat room hours. The discounts are given right in the chat room. The zZounds rep is not pushy. He provided the discounted link cart and it's up to you if you want to check out the item or not. Some other sites would not give the discounted price if it's not guaranteed that you would order from them. Not with zZounds. The chat room reps are respectful and accommodating. I was assured that I will get a factory sealed product and that's what I got! Ordered close to around 5 PM and they still shipped my guitar the same day! Awesome job zZounds!

If I could give 0 star. Please avoid this website they let you know that your product will be ship next 1-2 days but they never send your product. Call them and they are all rude, they will tell you they never know what is going on with the product you purchased and don't know when your product will be ship. This website must be remove on the music instrument online store. They will send you defected product and don't care about customer service base on some other comment and my experience with them…. TRASH

I provided some ver personal information to this company. I uploaded the from and back of my DL, sent in video, and gave my banking information. I was emailed and said that my order was canceled. I then called in and spoke with one of the team members who then told me that he is unsure of why it was canceled and that that was the only info he could tell me. I then expressed that I need more in-depth info then that being that I just sent in all my personal information and all I could get for the reason was "I'm not sure why" … So then I asked if I could speak with a Supervisor and was told the same thing. I did expressed that I was very concerned because I sent in some personal information. I was told that "I don't have any answers for you " … this is very scary bcuz now I'm in a situation where I feel that my information maybe stolen. I'm at a loss for words!

I have a guitar that I am still paying on and it's already malfunctioning and zzounds is offering zero support. Do not use unless you are a guitar tech. I reached out to them and they just pretty much told me tough luck.

Dont be sucked in by payment plans, this place is so far below AMS, Sweetwater, Guitar Center, B&H Photo you name it. These guys are rock bottom. They will send you used returned merchandise that isnt checked out, and if you need to return something good luck.

It LITERALLY required over 25 phone calls and over a month just to get a return label and this happened multiple times to return defective product. Oh yeah I got the check your junk folder line, I received EVERY email they sent me except the return label. Then they said sorry its UPS we dont send labels, and tried to pawn off responsibility. Buyers BEWARE!