I just ordered a club tail iguana from them and it arrived in terrible condition. It had fungus all over and a wonded are that is twice the size of the other. There is a gigantic scab in a cut and it's bleeding. I'm doing my best to nurse him back to health. Poor guy, I feel so bad for all the other animals that live there. My point is never buy from them and I feel someone should sew rhem.
Bought baby turtle had it 4 wks it died. He sent me new one it was sick bad shell. Called him sent pictures, He" the owner did nothing. My new turtle will probably die too. So sad, Terrible customer service. Will never buy from them again.Will tell everyone . Very unhappy customer.
The reptile came in healthy and attentive which is more than most reptile companies can say , but he wasn't listed as a live animal on the package and had no heat pack. The shipping was 35$ while they only had to pay 7.50$ , it wasn't overnight shipping it wasn't listed as perishable and it didn't have a heat pad. When I called them and confronted them they dodged my questions and told me "we've always done things this way". I was disappointed in their lack of care for the animal during shipping
I wouldn't not recommend reptile city but they need to improve on their shipping and customer service
Ordered a male and female Jackson chameleon. The mail came and Alive the female was dead when I got here had the FedEx man as a witness. Took him eight days to replace the female and she sick as hell. He shipped it second day with no markings that's live reptile. When we open up the box she was upside down. I have text them and I have called them no response.
I ordered 2 common snapping turtles from Felton at Reptile city, had them overnighted by UPS and recieved them on time,healthy and in great packaging with heat packs. I've read several bad reviews but on 2 separate orders ive had nothing but good experiences and will use and suggest using Reptile City again. I've even spoke to Felton on the phone and he seems like a cool guy. Thanks Reptile City!
I got 4 cane toads from them for an educational "invasive species" series. Theyou arrived no problem, only 1 looked even remotely healthy. 3 are underweight, and 1 died within hrs of recieving them. It costs more to try and replace the dead/ill animals in spite of it being their mistake, so I am going to work with what I have, do the best to bring the other2 back and hope the healthy 1 can handle everything.
I would think any business owner would know it is wrong to post peoples personal info without permission.....In your ridiculous reply trying to defend yourself when from what Ive read there are quite a large number of people who feel about you as I do...You are so worthless I cant even waste anymore time on you except seeing you took it upon yourself to release info that you absolutely crossed so many boundaries that now I cannot let this go....We will be dealing with this situation and you really went to far!!..You need your business license revoked...You do know that you cant release customers info to the world...Do you know anything about the law???...We will be discussing this very soon!!!..This time I will definitely be calling you!!!....
My "overnight" shipment took 3 days. My poor snakes that I ordered for my 8 year old son had no air holes in the package shipped USPS! And when I got them finally one wasn't what I ordered. I called and the idiot, Felton said he "upgraded" my son's okeetee corn snake to an albino because it looks so close to a normal corn snake. I purposely ordered a normal corn snake and an okeetee corn snake because of that reason!! Now he wants me to pay the shipping to send back a snake "he decided" to send me and a 20% restocking fee because the idiot didn't think we knew what we wanted!?!? We're lucky they even arrived alive after 3 days in a tupperware container, wrapped in newspaper, in a box, in another sealed box with NO air holes!!! What an ass!!! I will NEVER do business with these idiots again and I hope they loose their license and business.
Worst place on earth after kindly talking to Felton Willis about not receiving a order that was payed for I was cursed out and disrespected for no reason
I received two sick skinny animals barley hanging on to life and one dead animal skinny and the ones that weren't even packaged his response was I got free shipping what do I expect from him , the all the turtles were stacked and crammed in a small deli container and he was totally rude and unacceptable , I would not reccomend buying any pets here ,this was the worst experience I've had ordering reptiles online
He was mad at the fact I asked if I can be helped with my experience and that's when he got loud and hung up in my face , he sounded drunk or high on some drug ,he really needs to be stopped I have contacted everyone needed to after further research and now after seeing him post my personal info and lying about my experience with him I'm looking forward in seeking legal action so these pets are helped and no other pets are harmed by this pathetic person scamming people and killing pets
I was out more than 15.98 I was out dead turtles plus turtles that weren't even included I payed for I was out 40$ plus 15.98 so around 60$ any real business person would know that
First off the guy is just plane rude... I'm a disabled veteran I ordered a nile monitor from there over a month ago. It was supposed to arrive on a tuesday, it didn't. So Wed I called and he gave me the excuse that the hatch he Had was bad that he was getting some in Thursday and I would receive mine the following Thursday. Did not receive it. Called Mr. Felton and he gave me the same story. He said he would refund my money. Over a week goes by and I called to ask about my refund. He said it was sitting on his desk and he Had been out of town the whole week and I would receive it in two days. Highly dought that coming from a dishonest corrupt so called american. So my next step is to fight Mr. Felton and reptile city to get it closed down just like I fought for my country. I didn't serve my country putting my body and life on the line so that low life like these people can take advantage of Americans. I will turn him in to the better business burea. I will turn him in to the general inspectors office for fraud. Then sue him for fraud and the extra stress that he has caused me and probably many more. Do not buy anything from these low life unamericans out there ripping off the innocent Americans. Its time that we as veterans and Americans stand up for our selves against Curupt people like this. Retile city has made a new enemy and I come in the from as a former United state's Marine ready to fight until they won't even be allowed to sale lemonade on the corner....
I ordered a tortoise from reptilecity.com a while back. It arrived in 2 days instead of 1, in a flat USPS box with no airholes. It was completely sealed. The tortoise came underweight and he had pneumonia and a vitamin A deficiency. After spending $100+ on medication and vet bills, the tortoise unfortunately passed. I emailed to complain, and ended up being ignored. I decided to buy a tortoise from a new place to replace my deceased tortoise. After 4+ months, I randomly recieved a replacement tortoise in the mail, in the same horrible packaging. I didn't have room for a second tortoise, so I had to give it away. Moral of the story, do not purchase from reptile city unless you like supporting a company who abuses both it's animals and its customers.
After reading all the nasty reviews, I cannot believe we are even talking about the same store. I think they have actually changed ownership by the way. My son has purchased MULTIPLE different types of reptiles from Blake and Tamika, and they have all been brimming with good health. Not only that, but I have a beautiful blue tongue that was not purchased from them, and whenever I need advice or health checks, they are always amazing. I have never had a faulty product and in fact their knowledge of all the reptiles they keep is amazing. I'd advise people to try them out themselves, rather than be misguided by a few vitriolic posts that may well be about the previous owner.
Knowledgable, friendly, and wonderful customer service along with high quality Reptiles are some of the many reasons you should consider ordering from Reptile City. I purchased 2 musk turtles from Reptile City, and could not be happier with the amazing customer service I received as well as the exceptional quality of my turtles. I reached out to Felton with a few questions prior to my purchase, and he went above and beyond my expectations to provide a positive experience. He responded to my phone calls and emails promptly and professionally. I was very impressed with how quickly I received my turtles as well. They are a great addition to my fish aquarium. I highly recommend Reptile City for anybody looking for outstanding reptiles! I look forward to purchasing more turtles in the very near future from Reptile City. Do not let all of the negative posts sway you from giving Reptile City a chance. Call Felton, and he will put your mind at ease and give you the best experience ever. I am so happy I reached out and did! If Reptile City was as bad as some of these people claim it is, then it would have been out of business years ago. Read the reviews from all of their customers on their website, and you will see why there are many happy customers including myself :)
I ordered some turtles tuesday morning, this pkace has the BEST PRICES AND SHIPPING so I figure wure give it a shot. I emailed him wednesday night just to make sure they would be here by the holiday weekend (3 day weekend ) & I told him I read a bunch of bad reviews and I hope the transaction goes smooth because I will be a returning customer. He gets pissed off and says "dont believe the reviews , your order Is shilping tomorrow, actually, no im voiding your order"
long story short. He probably voided my order because he could not make the shipment by the weekend. Funny how you pay for overnight shipping at UNDERGROUND REPTILES and they are at your house next morning with multiple text and email alerts. Nothing from this guy just pay and wait. Now lets see if I actually get my refund....
I was disgusted with how my turtles were packaged!!!! First of all it was in a priority box with no markings that there was a live animal inside so I can imagine how much they were thrown around. Yes there was dents in the box. Opened the box with a bunch of paper and turtles were inside a container with a piece of toilet paper on top. I will never give them my money again even if it means paying $20 more.im shocked they made it here alive, they are alot more active now that I've had them in the tank the last couple hours. Not to mention the manager is just rude as can be, gosh forbid I call and ask about my order.
I was extremely skeptical when I ordered from them, because of all the bad reviews. But their scorpions were on sale. And they gave free shipping over $100. Normally every online pet delivery is $40. So I couldn't pass up the sale and took a risk. They arrived on time and all 11 of the scorpions were alive and very active, beautiful even. I ordered 2 of the same breed previously from a different site, and they were small, one was damaged, and they cost me $80 including the shipping. These from reptile city were huge and had massive claws! They were packaged individually in deli cups with air holes surrounded by newspapers. The only thing missing was the styrofoam padding around the box, other than that it was a great unboxing experience. I am still amazed that they have such poor reviews. I even spoke to Felton the owner himself, and he is a man of his word. He assured me they will be in deli cups rather than a bag that I've seen on YouTube videos about them. Perhaps they really made a change for the better. I couldn't be happier with this purchase. What a steal 109.99 for 11 big Asian forest scorpions.- Joe
This worst $#*!ing ppl I ever I countered FO NOT I REPEAT DO NOT BUY from them...first off I ordered 3 hatchling turtles 2 res and 1 western painted...they sent the 2 res ALONE... Nothing saying the ties would come separately so I HAD TO CALL THEM and he says oh you'll have it next week (eye opener) so okay I'm thinking maybe it hasn't hatched yet, well I'll be darn the turtle came and it was a juvinile wayyyy bigger than expected, okay so I decided to keep him no biggie since I paid 30 alone just for that one...well it's been about two weeks and no turtle activity they don't swim all they do is stay on the rocks even while the lights are off...the 2 res would eat but no poop,...and the western would eat a little maybe two pellets (mind you he's a little over 3 inches)today I came to peek in on them and one was floating dead, the other STILL on the basking ledge and one that looks fine for now...I called them to let them know and this $#*! named Nina caught a attitude because I "insinuated" they sent me sick turtles...wellllll THE $#*! ARE they then if their not sick...this is not my first go round with turtles I know how to take care of a $#*!in turtle...the water right the basking area is correct..she tells me I have too much water in the tank $#*! bye do ya research these turtles can swim in the deepest water long as they can get to the top for air...I have plenty of resting areas in my tank...my first turtle were from THE TURTLE STORE...fast services good communication,alive and active turtles...this what happened when you try to go cheaper you get what you pay for...I will be ordering from them today to replace these pieces of $#*!...and I will do anything in my power to have this place shut down...they just $#*!ed with the wrong persons money....
CAUTION!!!! DO NOT BUY!! I ordered yellow belly slider turtles. One dead and the other died a 6 days later. I am not a beginner turtle owner. I currently have a very healthy 4 year old YBS that I did not purchase from this company. I know turtle behavior and when I saw first, how they are shipped, in a plastic bowl with some newspaper in a beat up box, I knew I was the recipient of sick and/or dead turtles. Opened the bowl to find one DOA. The other was very lethargic, but I first passed it off to the stress of shipment. Now, 6 days later, I have another dead turtle. He never perked up, wouldn't eat, wouldn't really swim. I contacted the company by phone on the day of the arrival to report my DOA. And yesterday I emailed them because I had not heard back from anyone. The reply I got was simply "will replace". No apology, no explanation. After waking this morning, to another dead turtle, I emailed them back telling them I just want a refund. Also, my turtles were shipped via 2 day mail, NOT OVERNIGHT, as I was charged! The price on the postage was merely 6.95 while I paid 29.99 for overnight. I will follow up this review once I find out if they are actually going to refund me my money.
This is the response I received after telling them I wanted a refund :
Reptile City Inc.
6:17 AM (3 minutes ago)
Will issue you a full refund do you feel better after your post? Thanks, Felton Willis
Further proving the rudeness of the customer service. I won't apologize for giving an HONEST review.
I ordered a Mexican red knee t and it just came in today. It was very well packaged and it was very healthy and energetic. I will for sure order again
I ordered a baby Blackthroat monitor from Reptilecity. After 2 months of them avoiding my calls, not responding to my emails or texts, & giving me no status on my $350 order, I finally had to plead with them to cancel my order & refund my money which took weeks to get back. They basically jerked me around for a couple months claiming they had animals on stock that they in reality don't have. Avoid Reptilecity, save your money, time, & sanity from a Mailorder Nightmare.
They ignore the call after payment. It was fraudulent. For more than a month there is no feedback. The phone turns getting lost . Do not ever use this company.
They offered a two for one on House Geckos. I ordered five. When they arrived I put the bag in a cage, and opened it to water and feed them before I set them free. Only five were in the bag. I called and they said I was lying. Yes I get rich cheating reptile stores.
I would not recommend them, I have used Backwater Reptiles in the past and they always support the guaranty. I thought I could get 10 for the price of five but I got 5 for the price of 5
Every One Have Own Opinion If Gat Good Or Bad Service Don't Like Animal Been Deliver That Way No Order Nothing Go Pet Store & Do Same How You Think Get There YES There Few Bad Place Sale Reptiles We All Have Speak Against & Report Them & Most Place Do Best Can Because Know Everyone Is Watching.
Very rude people. The guy caught a attitude with me and insulted me on the phone. And they don't package their animals correctly. Your critters will be dead in a day if you buy from them!
My wife bought a boa constrictor from Reptile City for my birthday. I have always wanted one of these snakes and this was awesome, until I realized it was completely INFESTED with mites that I was unable to get rid of before the snake died of infection. I contacted them and let them know, never heard back from them and then another snake arrives in the mail. It was shipped while prepping to shed. When I got it, it had a dry shed and a nasty case of mouth rot. Reptile City has provided me with nothing but sick animals, anxiety and lighter bank account. I found a local boa breeder that does great work and sells exceptionally healthy animals. I will pay more to the breeder, than deal with these crooks again. I'm not even asking for my money back, because I don't want to deal with them any more. Unfortunately, this rating system doesn't allow for a rating of less than 1.