ReptileCity

It has been nearly a year now since I placed my order. They took my money and never shipped my lizards. I have called and emailed. Every time I've spoke to someone they tell me they'll get them mailed the b next day. Still waiting... can't get them to even answer my calls now. Definitely DO NOT use this company. Buyers beware!

I placed an order for a boa in early May and never received it. I called two weeks after placing my order and spoke to a man who said they're backed up since December. How do you have time to feed the animals but not ship them? So I gave him the benefit of the doubt and waited some more. Finally I got fed up with the wait and sent an email to please cancel my order. No response. I tried calling the numerous numbers they have and either got no pickup OR the line said the number is no longer in service. Finally I disputed with my credit card company about the deal and they reversed the charge. Avoid this place like the plague.

I ordered $249.65 worth of hermit crabs in April, and they never shipped. When I asked for a refund, I was told that they'd "ship tomorrow," which never happened, either. Their next move was to just stop responding to my messages, and so they've stolen all of that money from me. Thieves--that's all that they are. BUYER BEWARE!

Have been looking for a particular reptile species for a long time and found this store. I sent them an email asking if they could find it for me, and after a few days they replied that they don't have it but checked with their partners and were able to find it and delivered it to me if I am still interested.
This was a major red flag for me… How they can deliver an animal, usually you need to go to the store and pick it up. Then I decided to explore more about the company and I read tons of complaints from customers saying that they never received their orders. This was enough for me. I decided not to order. Maybe they could deliver it and everything would be alright, but this store has a pretty low customer satisfaction rating. They need to improve it if they really want to stay in this business...

Ordered 4 house geckos in January 2021 and here it is August of 2021 and still have not received the animals or a refund. I have called many times and got nothing but excuses or that I should have it in a few days. Not that it will do much good but I reported them to the FTC for fraud. Do not order from them or haha reptiles(owned by same person) unless you want to throw your money away.

Felton Willis, the owner, was recently arrested in Louisiana. He was on the run after a few years long investigation with FL Fish and Wildlife. He has numerous pending charges and is currently in Martin Co Jail on over 100k bond, after being extradited from LA. He and his girlfriend bragged for years about their million dollar online reptile business to myself and others, yet I always suspected something was up. Just wondering if you had any more info on the case. Looks like they were shipping live animals through the post office... Hoping there was no cruelty to animals! You should contact Martin County Sheriffs office in Stuart FL with any fraud!

3 months now. Been waiting on my animals spent over 200$, and i call almost everyday, they answer, they tell me they are gonna get it done. Still haven't, i got my turtles the first time. All 6,1 died during shipping and i got a refund. Now. I Havent gotten $#*!. And they offered me a job since im a stay at home mom, and take care or my kids and raise all sorts of reptiles. Getting aggravated that i spent that much and still haven't gotten anything. Use to not be a scam. They said the only thing they didn't have was the turtles i said don't worry about it, because it was only 10$ but i wanted my anoles, frogs, water dragon, and i ordered several iguanas... Dont waste your time! Or money!

Reptile city Got Reptiles, Hillbilly Reptiles are all the same company. After never receiving my order I had to file a dispute with my credit card. A week before they are about to lose the dispute to the credit card company they recharged my card the same amount under a new company name. Very fraudulent people. Might as well report your card as stolen if you give them your info.

Not happy with company. They'took my money and never called me back with my order I called repeatedly sent emails have copies of everything the company is a fraud customer service is a joke they never get back to you if everything is a scam.

This is about the worst place possible to get anything especially animals. You can call several times and they will not return your call like they say. Only received one e-mail confirming my order. Nothing more. You had to pry information out of them just to get a million excuses. They went as far to tell me there was a car accident so no one was in the office? LAME! Can't trust anyone. I asked for a refund. I paid $49 shipping for 1-2 business days processing and overnight shipping. Its been about 2 1/2 weeks later and nothing. Pieces of shot is what they are! They do call to confirm your credit card and address! Just so they can charge you. A load of CRAP!

I ordered a yellow bearded dragon at the end of February 2021 paid 49.99 for expedited order an 250.00 for bearded dragon! Never delivered an callsd an canceled order # ******* an requested a refund because they didnt meet what i paid for! So after 5 months numerous phone calls an emails an same thing an exscuses every time! An broke my daughters heart because it was her bday gift that she never received! I just want my 300 dollars refunded this is ridiculous an theft an should be prosecuted for what they did to me an hundreds more now!

If I could give them no stars I would. Worst company, worst customer service. Will not answer emails or answer the phone at all! Save your money and go somewhere else! SHAME!

I placed an order for 4 map turtles on 12/5/20. (buy 1, get 1) and did the free shipping (ships within 30 business days).

I was doubled billed about four days apart. I got that resolved. It was supposedly for a system switch over.

Late January came and still no turtles. I requested a status. Two people stated on the same day they will they get back to me. Nothing. I requested again. Nothing. I requested again and I got "We will issue you a refund.". No explanation for poor service, no apologies, after nearly two months!

Recommend buyers avoid this place!