Now this is my idea of an online business! First off, the prices were the best around. Secondly, it was very easy to negotiate their website to find what you want. My son and I had a good time reading the descriptions of all the different animals that we could adopt (it's obvious that this Mr. Willis and his family care about the animals they offer).
Third and foremost was the speed in which received our pet toad, and the packing was professional! As soon as we put him in his new home he took to his water, finished off two crickets and then we got to watch him shed his skin before calling it a night in his hiding hole. I highly recommend this company for fair prices and professional, friendly service. Thanks!
Very reasonable prices and good quality reptilian pets. We ordered our first ever snakes from them and the moment they came in their temperament was wonderful, they are very docile and were ready to explore their new habitat. I will definitely be placing future orders with this company as my knowledge grows along with my new snake friends! Thank you very much!
Anna- Have ordered from them several times, absolutely in love. All the Animals Are healthy And well taken care of, Customer service is friendly and prompt. I recommend them if your looking for a good experience. I definitely will be ordering more Animals and products from this web site.
Ordered a snake on Wednesday evening. It arrived by 11am Friday. I really like how the ship ups and if u are signed up for ups choice shipping you can track the estimated location of the truck helping you know exactly when it will arrive. When snake arrived it was packaged very well. It was a little cold at first (I live in the north country) but I had the tank all ready to go and the snake warmed up and because active very shortly after basking in the sun lamp and ate a feeder fish shortly after that. I am very pleased with my purchase and would order again.
I would like to express my gratitude to Mr. Willis at Reptile City. I had placed a $500 dollar order on a pretty rare species and received them both alive and very healthy. I will say as a consumer read all the fine print when ordering a live animal that is being sent in the mail. Mr Willis sent an email the morning they were shipped so we could arrange to be there when they arrived. This is the consumers responsibility. I could not be happier with the speed, service and quality of reptiles that i received.
I placed an order for 4 map turtles on 12/5/20. (buy 1, get 1) and did the free shipping (ships within 30 business days).
I was doubled billed about four days apart. I got that resolved. It was supposedly for a system switch over.
Late January came and still no turtles. I requested a status. Two people stated on the same day they will they get back to me. Nothing. I requested again. Nothing. I requested again and I got "We will issue you a refund.". No explanation for poor service, no apologies, after nearly two months!
Recommend buyers avoid this place!
Ordered 4 turtles, only 3 sent. Called the owner twice and was told he'd "look into it"- never heard back. Poor turtles arrived in an unmarked, battered box In a plastic tub with a dry paper towel. One died the following day. The others were sick and we're still not sure if they're going to make it. So horribly sad. Will never, ever order from them again- PLEASE don't give them any more business!
Can confirm this place is garbage. I also had no air holes in boxes nor did it state anything about live animals like all other places. Had to discard 2 lizards as they had parasites and one of the scorpions I got from there has died within a month. Owner is a known con and has a criminal history
A good friend ordered some bearded dragons, which arrived in normal mail, with absolutely nothing to signify live animals were in the box. Terrible, full of disease, died soon after. Please for the sake of these animals, report and stay away.
My 12 year old son ordered 2 eastern spotted newts on December 31. Every time we called Willis had a different excuse every time I have called. He apparently has been out of stock for 4 months, but yet on the website It has only shown out of stock for a few weeks over the last 17 weeks. He is disorganized, and short when he talks to me. I have called at least 5 times emailed at least 5 times and even texted. 17 weeks later no newts. His site currently says they are in stock. He is stealing money hand over fist just read the other reviews. Pretty sad to steal from a 12 year old.
I cancelled my order more than a month ago. I was promised a refund. I've emailed multiple times, texted and called. They essentially stole my money. I see now looking at other reviews that this is what they do. Time for the better business bureau.
Ordered two reptiles and they were very healthy and friendly. I emailed them about 5 times before the purchase and they returned my email promptly. I could not have received a better specimen.
The one thing that surprised me and I didn't care for is the packaging. It didn't say live animal on the package or handle with care. They need to work on that. Plus it took two days instead of over night. My babies were upside down. I think they were treated as any other package and tossed around a bit on the trip. But besides all of that, it didn't break their little spirits. Thank you reptile city
Avoid these people! They sent me a very unhealthy - and expensive - Mata Mata turtle, which died shortly after I received it. They are clearly in business just for the buck and don't care about the animals they sell or their customers who buy them..
Fenton the owner of this business has horrible customer service skills and appears to be a criminal. He charged me for animals that were not sent. He has promised to ship them twice and not followed thru twice. When I expressed my displeasure at being lied to his response was maybe we are not a good fit to do business. I brought the negative reviews all over the Internet noting his multiple accounts of negligent service, sick animals, and other complaints against his business from other consumers his response was "people hide behind a keyboard and only tell one side of the story and this doesn't stop my business from doing 500 orders a week".
This man has clearly made a habit of poor customer service, is delusional at best and a criminal at worst, what he's done to me is outright theft. His only excuse is that there are two sides to every story, I guess everyone else who has a complaint made up their complaints too. Buyer beware!
These guys were extremely helpful to a new tarantula owner, Penelope now has a lovely new house with all the kit needed to keep her well. It was delivered very quickly and securely. They offered online chat to help you and great communication via email. I bought the platinum terrarium set up. It was easy to put together. We have a very happy snake.
Thanks Felton for yet another flawless delivery, 3 deliveries of 6 turtles total. All turtles arrived before projected date. I had one baby turtle show up sick so I called Felton and he gave me some Great advice! The turtle did die shortly thereafter, but Felton sent out another the next day! All turtles are healthy and living together as one big family and my daughter is Thrilled! Thanks Felton!
Cody
Dallas
Never will I ever buy from this site ever again. Bought a hermit crab in oct 2020. Waited 30 days and reached out to them about 3-4 times. Their excuse was I had to wait 30 business days from the day I made my purchase. Then the "owner" emailed me stating she had an emergent surgery and and will get to my order ASAP. Jan 2021 comes and no reply so I messaged them once more. They said my hermit crab will not last through shipment cause it's winter already and will issue a refund. Feb 2021 and still no refund.
My 5 baby turtles all arrived live and healthy. This company was lightening fast getting my order processed and shipped out and you can not beat their prices with a stick. Most sites charge at least 30$ just for shipping, this company shipped for free if you spend 25$ my whole order was less than shipping alone with other companies. I homeschool my daughters and we are studying turtles they are so excited to learn hands on. I would recommend this company above amy others
Overcharged me $30 on my order. He kept telling me he was going to reimburse my $30 he never did. I asked for a full refund-he denied it and didn't attempt to ship my spiders. After two and a half months filed a complaint with the credit card company and the police-he finally issued my refund. Please read these reviews and take warning of the bad complaints. You will most likely have a bad experience with reptile City. As they say, you have been warned!
Balaam is Moab's answer to Moses, the man of God. He is an internationally known prophet who shares the pagan belief that the God of Israel is like any other deity who might be manipulated by acts of magic or sorcery. But from the early part of the narrative, when Balaam first encounters the one true God in visions, and in the narrative of the journey on the donkey (ch. 22), he begins to learn that dealing with the true God is fundamentally different from anything he has ever known. When he attempts to curse Israel at the instigation of Balak king of Moab, Balaam finds his mouth unable to express the curse he desires to pronounce. Instead, from his lips come blessings on Israel and curses on its enemies (chs. 23 - 24).
In his seven prophetic oracles, Balaam proclaims God's great blessing for his people (see 23:20). Though the immediate enjoyment of this blessing will always depend on the faithfulness of his people, the ultimate realization of God's blessing is sure -- because of the character of God (see 23:19). Thus Numbers reaffirms the ongoing purposes of God. Despite his judgment on his rebellious people, God is still determined to bring Israel into the land of promise. His blessing to Israel rests in his sovereign will.
The teaching of the book has lasting significance for Israel and for the church (cf. Ro 15:4; 1Co 10:6,11). God does display his wrath even against his errant people, but his grace is renewed as surely as is the dawn and his redemptive purpose will not be thwarted.
Not quite sure how anyone could have a negative experience with reptilecity to be honest. I have placed 4 orders from them and received everything within 3-5 days and was sent a tracking number as soon as the order so I made sure to be home. Every reptile was well fed upon arrival and I have not had one die on me. If one of your reptiles does die you should look your own habitat and the care you give and not blame what I think is a great place to buy online.
Overview
ReptileCity has a rating of 2.2 stars from 341 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReptileCity most frequently mention customer service, live animals and next day. ReptileCity ranks 610th among Pets sites.
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- Honey Grove, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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The other side of this story is the buyer placed an order with us 12/11/15 totaling 601.00. The order was shipped December 14 and contained everything but 2 CA Red-Tail Boa totaling 90.00 – Four days later after receiving the Boa’s we shipped the snakes which he signed for at 9:43am 12/18/15 which is the same day/time he is posting here. “come on” Viewing his site (neoshopets.com - about us) one can easily determine that there are two sides to every story.