PetcoReviews 253

Please do not order items from Petco online. My experience is that the website will give a delivery date when you order, but after that you will receive an email saying that your order has been delayed. This became an issue when the delivery date was when I would be out of town for a week. Since I had no one to get it off my porch I contacted FedEx to have the package held. But it turns out that Petco ships by FedEx Ground Economy and with FGE there is no option to redirect or have a package held. I called Petco customer service and there was nothing they could do to help. Nothing screams "Break into my home!" like 2 large boxes of cat litter sitting on the porch for a week. I have had too many experiences with delayed orders, but this was the final straw.

I tried to order an aquarium online, and the order was canceled after about five minutes. I called the 1877 number and they helped me replace the order. After about an hour, that order got canceled too. I called back and they said they can't place another order until their back-end team finishes their "investigation". I guess buying something on their website is considered "fraud". A complete waste of time and a joke of an e-commerce website that can't sell you anything.

I make the mistake of ordering my cat's prescription before reading reviews. This company is beyond incompetent. I ordered 2 orders of Revolution Plus flea treatment so I would have a total of 7 months supply. I did this as I have 4 other cats and I have that much supply of their flea treatment so I thought it would be good to have to get their meds synced up. It was early in the morning that I ordered the meds and I kept track of the vet authorization on my petco account. After 2 days they were both listed as "waiting vet authorization" so I called my vet. My vet said they approved the order the day before. I waited one more day and then called Petco to see what the hold up was. The service rep, after putting me on hold several times, said that the vet only approved the 1 month prescription and not the 6 month one. This is not true, the "order" was approved as it was for the same cat and it's for 7 months. She said I would have to wait and call the vet (this was Saturday and my vet isn't open until Monday). I told her to just cancel the order. Both orders were still listed as waiting vet approval. She told me she would cancel the 6 month order and I said no, cancel them both. She claimed she cancelled them both but I still saw the 1 month treatment on my account and told her. First she said it might take a bit and she had cancelled it and I pointed out it was the SAME order, so why didn't it show. She then said that the approved one could no longer be cancelled. I have no desire to do business with this place and I want my order cancelled which she said she couldn't do. I asked for a supervisor, which she said isn't available. She said I would get a call back "shortly". I asked her to define shortly and she said 24 hours. I told her I would be calling my CC in 2 hours to do a chargeback. I don't see how you can force me to accept a tiny portion of my order without my permission, especially when it hasn't been shipped and according to their website, it wasn't even approved yet by their vets?! This was ONE order, cancel it all or send it all. I am currently awaiting a call back from a supervisor. But it looks like I will have to waste my time and do a chargeback with my credit card company.
I will never shop here again and will be sure to spread the word. I see many people are doing that already, I wish I had done my research first.

Unlike other pet stores, Petco will not replace an expensive fish that dies quickly after purchase. They do not inform you of this or post signs anywhere saying as much. They are money hungry cheaters. Besides this, their dog grooming is also horrible. They did an unbelievably bad jog on our goldendoodle and overcharged us on top of it. Stay away from Petco!

On February 13,2025 I scheduled my pet Milo for a full service grooming appointment at 1:45pm for the first time since I recently moved to the area. At the 3 hour mark I had not received a call and decided to pop in just to check if he was ready. Receptionists proceeded to ask the groomer Melody if my pup was ready to which she replied with an attitude "I haven't even gotten to him yet and I haven't even called her!" The groomer that asked her came back and apologized that he wasn't ready and I understood because they looked busy.After I left the store they called me 15 minutes later saying that my dog was ready for pick up.

Upon arrival Melody didn't bring out Milo another groomer did and they did it so fast I was unable to ask any questions. After pick up I noticed that my dog was limping. Throughout the night my dog was whining and crying out of pain and when I took him to his primary vet and was he told us that my dog's leg was sprained; they must've pulled him too hard or he fell. He also told us that he needed to get X-rays done to rule out a fracture.

It took 2 managers and 5 days later for Petco to provide X-rays. I took him to get his x-rays and the vet did not let me tell him what happened; he replied with "we heard what happened". X-ray came back with a suspected fracture but they stated my dog was not limping since he wasn't dragging his leg! I don't understand what kind of limping they expected!

Melody is still employed and they don't want to tell me what happened. DON'T TAKE YOUR PETS THERE! MY PUP IS TRAUMATIZED! I really hope they get to the bottom of this and the groomer gets fired so no other dog under her care gets injured again!

HE'S ONLY 1YR OLD!
2204 S Harlem Ave North Riverside, IL *******

On January 18,2025, I took my pet to the PETCO on FM1960 near Atascocita for a bath, a trim around his jawline, and a facial cleaning. What should have been a routine grooming session turned into an absolute nightmare.

When my daughter went to pick him up, she FaceTimed me, and I was shocked—my pet was completely unrecognizable. The groomer had shaved off all his hair, leaving his ears bare and looking as if they had been skinned. This was NOT what I requested, and to add insult to injury, the staff was rude, dismissive, and outright lied, claiming this was what I had asked for.

I paid $100 for this botched grooming job, and instead of rectifying the situation, they told me to come back the next day to speak with the manager—who might not even refund my money.

This level of incompetence and disregard for both pets and customers is unacceptable. If you care about your pet and your peace of mind, stay FAR away from this place!

I am deeply disturbed by my experience with Petco's grooming department. My pet suffered both abuse and neglect during a recent visit, and I feel it is crucial to share this so others are warned.

I had a bad feeling about the situation when I dropped off my animal. When I returned to pick my dog up, I could see the physical and emotional toll it had taken. My pet appeared extremely distressed, panting heavily, trembling, and traumatized, and his eyes sunken in. Angel R. Was his groomer on that horrific Day!

The grooming process seemed rushed and poorly handled. There was neglect regarding the quality of care, and my pet's well-being was not a priority. It became evident that the groomers failed to take necessary precautions or provide proper comfort during the grooming. The result was an anxious and physically hurt animal, who now associates grooming with fear and pain.

This experience has left me heartbroken and angry. Petco's grooming department failed to provide the basic care and attention every pet deserves. I will never trust them with my animal again and strongly urge others to reconsider their decision to use their grooming services. My pet and I are still recovering from the abuse and neglect, and I am left with a sense of betrayal from a company I once trusted.

I have just become a pet owner and use Petco. I have had to return quite a few things trying to get the correct size for my puppy. Always had a great experience with no hassles returning. Also took puppy in for his first grooming and he was handled wonderfully and groomed perfectly.

Petco's delivery service is far from satisfactory. My order, which was supposed to arrive within a week, took over a month to reach me. Despite numerous attempts to contact customer service, I received no response. Petco, if you can't deliver on time, you're failing your customers and their pets.

I took my dog to Petco before today for grooming. The Grooming experience was so bad that I received a full refund and was assured by the grooming manager (Kim) that she would personally groom Emma the next time. I made an appointment for Emma to be groomed today with the grooming manager at Petco in Myrtle Beach. Since Kim had assured me that she would personally groom Emma, I put full confidence in her grooming abilities. Kim was shown a picture of what Emma was to be cut like. Emma is a Peek A Tese which should never be cut short. Kim was specifically told today not to cut Emma short and Do Not cut her ears short. When my daughter picked up Emma this afternoon, she was treated very rudely by Petco employees. If I had been the one to pick Emma up, I would have refused to pay for her cut again today. Emma is cut short and chopped up so bad except her hair on top of her head is parted in the middle. SMH. Her ears are cut short after specifically telling Kim to not cut Emma's ears short. Emma's back paw doesn't match the other three. I've never been so disappointed in a grooming job. It was even worse the second go around than it was the first time I took her there. At my last visit to Petco in Myrtle Beach,when looking in the window all the long haired dogs had the exact same cut. It's like the groomers are taught to cut one specific way even though you asked for something specific and show them pictures. That does not do any good. I also was charged $10 more for this grooming.

Petco is my preferred pet store for its wide selection of products, knowledgeable staff, and commitment to pet wellness. Whether I'm shopping for food, toys, or grooming supplies, Petco offers everything I need for my furry friends. I appreciate the convenience of their online ordering and in-store pickup options, as well as the frequent sales and discounts available to Petco rewards members.

I have been taking my Sheltie every couple of weeks to the groomer for a year. I recently scheduled in advance to take him in. Six hours before his appointment at 2:03 am I received a text stating that the appointment had been canceled. I rescheduled and 3 hours later it was canceled. I called and the answer I received for the cancellations was (I don't know why). Surprised at the answer I replied well I will call someone else and her reply was OK. I suggest before you get this treatment find a company who wants your business.

Petco does let you use coupon received by email and does let you talk to manager at petco alway say that they are busy. And are rude and don't return phone calls neither make you wait on the phone for a long time. I won't being order from them again online. They also delivered my package to the wrong address and give me a problem with it when they made the mistake.

I went in to buy baby crickets and they told me. They can't sell them to me because it's for for their reptiles I've done had 2 of my baby lizards die now I've got one baby left and can't get any baby crickets from petco now my last baby lizard might die cause they refuse to sale me small crickets to feed him... petco doesn't care if they die so I'm out of money cause they won't replace my lizards if they die. All I ask is customers that bread lizards are able to by small crickets or they replace the lizards that die do to them refusing to sell small crickets to customers

I returned a dead fish and was interrogated by the associate and determined my 10 gallon aquarium with 4 small fish is overcrowded and refused to sell me fish. I have been buying fish and cat supplies there for 18 years. I talked to manager Ashley and stuck by her associate decision not to sell me fish. They were anything but nice to me. Very bad experience!

After having my dog groomed several times at pet co and using my phone number for pet co benefits I was informed today that you only get benefits if you use their app. No one has ever told me this before. Not the regular cashiers or the grooming department. I called their customer service and was told that all the times I have spent over $100 to groom my dog does not count. I like the groomer I use there and because my dog is older and likes her I will keep going to her. I will not spend another penny at pet co for anything else. I will buy everything else somewhere else. This is not a good company and does not care about their customers. Some other pet store will benefit now.

We ordered dog food and had it on auto ship every 3 weeks. Last week it was supposed to be shipped 10/4. Now on 10/6 my dogs ran out of food. I called customer service and they told me the store was out of stock. (Which was a lie) while they had me on hold I called the store from my husbands phone and asked them if they had the food in stock. By that time the customer service rep who just told me they called the store and were told they where out of stock the gentleman from the store told me on speaker phone they were not out of stock, and they were not out of stock on that food for quite a while. Customers service then told me they would contact the store and it would be on my door step the very next day. That call took place 10/9. So on 10/10 the food still did not arrive. I drove a half hour to the store and bought a small bag. Hopefully it comes tomorrow but I highly doubt it. Don't sign up for reoccurring shipments because your pet will starve before you get your order. I'm switching their food to something that isn't a pet I brand so this won't happen anymore. Buyer beware don't rely on them to have your shipment when you need and their customer support will lie to try to get out of being at fault or make the mistake right.

I always purchase the science diet dog food and if you buy 12 you get 20% off, but if that $#*! of a manager is there and checks you forget it, he argues with you and if an associate is there and as asks for permission to give the discount he will look at the customer and say"I don't know them" and "no discount for them." I will never shop in that store again!

I placed an online order and was charged a $42 surcharge because my address uses USPS. This was done without my knowledge. When I noticed the charge all they offered to do for me is have me return the items and they will process a refund minus the surcharge when they get it back and processed. Horrible customer service. They lost a faithful customer today!

They are all so sweet and nice. Get you in and out with just what you needed. Thanks so much. I'll always shop here