I make the mistake of ordering my cat's prescription before reading reviews. This company is beyond incompetent. I ordered 2 orders of Revolution Plus flea treatment so I would have a total of 7 months supply. I did this as I have 4 other cats and I have that much supply of their flea treatment so I thought it would be good to have to get their meds synced up. It was early in the morning that I ordered the meds and I kept track of the vet authorization on my petco account. After 2 days they were both listed as "waiting vet authorization" so I called my vet. My vet said they approved the order the day before. I waited one more day and then called Petco to see what the hold up was. The service rep, after putting me on hold several times, said that the vet only approved the 1 month prescription and not the 6 month one. This is not true, the "order" was approved as it was for the same cat and it's for 7 months. She said I would have to wait and call the vet (this was Saturday and my vet isn't open until Monday). I told her to just cancel the order. Both orders were still listed as waiting vet approval. She told me she would cancel the 6 month order and I said no, cancel them both. She claimed she cancelled them both but I still saw the 1 month treatment on my account and told her. First she said it might take a bit and she had cancelled it and I pointed out it was the SAME order, so why didn't it show. She then said that the approved one could no longer be cancelled. I have no desire to do business with this place and I want my order cancelled which she said she couldn't do. I asked for a supervisor, which she said isn't available. She said I would get a call back "shortly". I asked her to define shortly and she said 24 hours. I told her I would be calling my CC in 2 hours to do a chargeback. I don't see how you can force me to accept a tiny portion of my order without my permission, especially when it hasn't been shipped and according to their website, it wasn't even approved yet by their vets?! This was ONE order, cancel it all or send it all. I am currently awaiting a call back from a supervisor. But it looks like I will have to waste my time and do a chargeback with my credit card company.
I will never shop here again and will be sure to spread the word. I see many people are doing that already, I wish I had done my research first.

When I was perusing items to purchase on 1/2/24, the site says Get It By January 5th. When I added the items to my cart the message said Delivered by January 5th. When I purchased my items on 1/2/24 the message said Delivers by January 5th. It stand out, it green font. On 1/3/24 I got an email saying order shipped. Yay! When I hit the tracking link it said Delivered by January 11th?!?.

When I checked things out further, my order was Free, Standard Shipping. I'm used to Chewy's Free Standard Shipping where things I order are 50 miles away and they Fed-Ex it (yes, Chewy's default is Fed-Ex) and I get it the next day. But Petco's default is using UPS SurePost. Per UPS SurePost website, it is used "for your non-urgent, business to consumer needs of low value." I think that sums it up so far. Chewy makes me feel valued, Petco tells me I'll get my items in 2 days til I pay for them then they say "oh, we were just kidding. The fine print says 2 to 7 business days".

Per Petco.com, "We have 9 distribution centers strategically located throughout the United States."

Unlike Chewy, where my items start 50 miles away from me, Petco.com shipped my items from 2,800 miles away and used a non-urgent mode of shipping to send them to me. That's my first impression of Petco. There is a distribution center in NJ, I'm in PA, but they ship my items from Tacoma WA.

So I've been taking print screens each day as I track my order as it slowly trudges across the country. It's apparently close to me now, so maybe I will get it on January 11th, as they indicated AFTER I paid for the order. But that's not January 5th that they indicated BEFORE I paid for the order. Now I feel Petco may be misleading and may not value me as a customer. I KNOW Chewy values me as a customer and has been extremely helpful if I have a return, etc. I haven't even gotten my items from Petco yet and we feel like it's a bad experience.

I didn't know they had so many bad reviews here on sitejabber either. Here's one more.

Since I don't have a local Petco I thought I'd try them since I found a coupon through krazycouponlady, which creates brand awareness. I am now aware of the Petco brand and I'm not impressed. Although I haven't yet received my items I have been recommended via email to buy other items, sign up for their affiliates like freeshipping.com, and other ways to purchase more stuff.

Hopefully the items will be as expected if they do arrive tomorrow, 6 days after Petco stated they would be delivered by. Good luck everyone.

So to be clear, the customer service provided by in-store staff is amazing. This review is about the worst customer service I have experienced in a long time on-line. First, their website and on-line services are horrible. The site glitches and is very slow. So you have to be patient but when they or their site make a mistake they are not able nor willing to rectify it causing me more than a days worth of on hold communication and $500.00 in purchases that I did not authorize.

I received a notification of three purchases one morning and within the hour called their customer service. The representative told me he was sorry but couldn't do anything about it. I discussed with him that I didn't authorize this and as it was all still in "pending" status that I wanted it canceled. He told me he couldn't do it and all of the items were good for at least 2years so I would be ok. So I asked for a supervisor. I waited for about 20 minutes when he said the supervisor was busy with another customer and would have to call me back. I said ok. 2 1/2 hours later I get another notification on my phone that the order has processed and no longer pending. I called back and explained everything that happened to date and that I wanted to speak to a supervisor. Again I waited for another 20-30 minutes to again be told I would get a call back. Nothing, and another1 1/2 hours have gone by and no call and $500+ charged to my credit card.

I am a Vital Premier customer and have scheduled grooming, food, vet and meds for two dogs with Petco. Shame on them for treating customers this way. At this point I am canceling all of my services with Petco and working with my credit card company to resolve. BUYERS BEWARE - THEIR ONLINE SERVICES ARE NOT RELIABLE. YOU CANNOT TRUST THEM TO DO THE RIGHT THING OR TO RESOLVE.

Grooming appointment booked at W 92nd and Broadway. I brought my 10 month old Cockapoo puppy for the first grooming session.

The guy groomer Andres Ochoa took her at 11 am. I asked what would it take him to trip her and he said 3 to 4 hours. I left my dog with him and left.

Got a call an hour later at noon and he said she had a bath but got freaked out on hair dryer and this is why she needs to sit there in get dry and its gonna take her another hour or two and another 3 hours from when shes dry.

I did not understand why it would take a 10 month old puppy that much to dry out but i said ok ill come back in about 3 hours to pick her up.

He did not say anything in return neither he confirmed it. This is when i realized something was not right and it is not ok to keep a dog in a small storage cage for that long when her appointment was at 11 am.

At 3 pm ( exactly 4 hours after i left my dog with him) i came over to pick her up and i saw him grooming some other dog and not mine.

I asked him and the girl at the grooming reception where was my dog and if shes ready or not. Groomer was aggravated by my question, turn toward me and said my dog is still in a closed cage waiting to get dry.

I said that this is inappropriate and he cant keep her locked for 4 hours while she surely went dry by noon and he went more apathetic and said he never knows how much it would take him and now he needs to finish the other dog he took and i have to wait another hour and than count 3 hours from then which would had come to 5 h total to my dog being in closed case in storeroom with other upset animals and than another two if im lucky for the haircut.

I said to him i can not allow my 10 month old puppy to sit whole day in case in isolated area with no water waiting for him to find time for her and he freaked out and said ok, take her, i cant do this appointment anymore, went to storage and brought her back, sat her on table, turned around and left. In other words my dog sat there for 4 hours and he refused to start any following work on her.

Nothing like lets find a way to solve this or I'm
Sorry it took that long or let me take her now and finish the other dog later, none of this happened except of a direct exposure to complete indifference, disregard and a surreal ignorance toward a customer and its pet.

I filed a complain to several organizations and i just wanted more people to know of this incident and his name. The guys name is Andrea Ochoa, general manager was at vacation and there was no-one interested in listening to me.

None of us deserve this attitude and if you get to choose grooming options, Petco on w92 and Broadway cant be the mentally safe place for your dog

Overall good service

Love this site

I'm very glad that I found Petco, they gave me everything I wanted!

Better pricing than in the store

They SUCK balls

Receive items onetime. Prices good