Petco

On Sunday evening went to Petco at Killingly Common's in Dayville, CT. With my 7 yr old son who got a starter fish tank for Christmas. The associate in the fish dept. literally refused to sell me any fish stating the tank was too small even for a few neons. This not only crushed my 7 yr. Old but infuriated me. She was basically rude, far from helpful and I will never go back there. I'd add proof of purchase but..

Petco (475 S Wadsworth Blvd, Lakewood, CO *******) will literally steal from you. I bought a $60 bag of dog food (left it at the register, Drove around to get my truck, and they asked for my receipt when I purchased it less than 60 seconds before) the manager with the Australian/New Zealand accent wouldn't give me my dog food or a refund. To add insult to injury, she said she would give me a 5% discount if I wanted to buy another bag. Thankfully I got my credit card company involved, but petco will literally steal from you. Don't ever come to this establishment.

Petco has been absolutely awful to work with. I have had the same issue on my account for over 4 months now and have called multiple times. I requested to have my repeat delivery canceled as I no longer need pet food from them and every time I call to get help (because their app never works) I get told they will take care of the issue, call me back when it's completed, AND IT NEVER GETS FIXED!

I am so over Petco, I still have the issue and no one has seemed to care that this is a huge inconvenience to me. I am now wanting my entire online account to be deleted off their system because this. Has. Been. A. Headache.

Very unprofessional. I still have my issue of having repeat deliveries when I don't want them. They are wasting my time and energy and I am SO put off with their services.

We went to Petco because my daughter wanted a bearded dragon. We decided to go to the Petco in Hollywood and thank goodness we went there. The day before we had gone to pet smart and we had a bad experience. Anyways at Petco an employee named Manny helped us, he was very friendly and knowledgeable about the animals. The animals encounters looked great! Manny answered all our questions. We felt very welcome, it seem like if we knew him for years! So if you go to Petco in Hollywood and need assistance ask for Manny he is great!

On May of 2018 my daughter purchased a guinea pig at Petco and was told it was a female. If at a later time we wanted to purchase a companion we were advise to buy another female guinea pig. The following month my daughter bought a female guinea pig. However when she place the pet inside the cage the so called female guinea pig immediately attempted to climb on top of the one we had just purchase. We realize right away that the first guinea pig was really a male. Shame on you Petco, get your genders right.

Jack the manager asked me and my wife to leave after making the comment that the mask that we are all requiring to wear was a waste of time ( me and the wife did have ours on) and the staff member made the comment that you wear them if you dont want to get others sick and i told her that thats mental to be-leave that. Jack then asked us to leave. We will never go bad to that poorly run store.
Location - 205 Ken Pratt Blvd #280, Longmont, CO *******

I have been utilizing Petco grooming for many years and this is the first time they truly did a big disservice. I scheduled an appointment for my dog at 4:15. At 4:20 EXACTLY, Brittany (a groomer from Petco) calls and says you are 5 minutes later we can't see your pet. I told her I'm in the parking lot (which I truly was) and she said sorry we are booked. I am sorry that you guys are booked but I scheduled an appointment. I do understand if their plate was full for today. But you don't tell someone no if they have an appointment scheduled and is within the 5 minute grace period. I work in a customer service job myself and I would NEVER tell someone that. Thank you Brittany for making Petco lose a customer

Bring rabies record each time you go because they will lose it in their 'system update'. We had booked an appt a week out for grooming. Got there today to be told they couldn't find him/us in the system so they didn't have his rabies shot on record. Then they did find that he was there 3 mos ago for nail trimming and that the last rabies record they had on file expired 2 years ago. I explained we had updated it the last time we were there, obviously, to get his nails trimmed. Apparently their system update didn't hold onto that information. No apologies from staff, none from the manager for that error on their part. We won't be back.

I attempted to order something from Petco on line. The order was never placed. I was charged for the order. I attempted to get a refund. They not only refused to give me my money back, they stated that I came into the store and made a purchase. Unbelievable. Won't use their on line again. Use at your own risk, they are not helpful.

Dog $#*! customer service. Petco repeat delivery is dog $#*!, it kept sending items early and I had to go out of my way to return it to the store. Anyways, the representative wouldnt let me explain the situation and he himself was confused about what was happening instead he "escalated" the problem but, nobody got back to me about what was going on. Rude customer service employees

For the second time in 3 months, an order I placed online for same day pick up has been canceled. When I place the order in the morning, the inventory is available, and a few hours later I get an email saying the order has been canceled. The first time this happened, I let it pass. This being the second time, I can no longer trust Petco to meet my pet care needs. As a result, I will be switching where I shop for my pet food and supplies.

A manager convinced me to get vital care, so my dog can get nail trim, buff and brush teeth every 3 weeks, with out making appointments. But it's been a waste of money and time, it's been 5 times I took my dog for service and they can't doit, they close 4 hours early, or they said someone would call me and nothing, I drove 20 min. To petco for nothing. I'm really disappointed about petco, and nobody do nothing about it.my dog is been with out her service for 2 months oh but they still takimg the money wow. What a way of make money.