Petco

A manager convinced me to get vital care, so my dog can get nail trim, buff and brush teeth every 3 weeks, with out making appointments. But it's been a waste of money and time, it's been 5 times I took my dog for service and they can't doit, they close 4 hours early, or they said someone would call me and nothing, I drove 20 min. To petco for nothing. I'm really disappointed about petco, and nobody do nothing about it.my dog is been with out her service for 2 months oh but they still takimg the money wow. What a way of make money.

I made an appt for my dog to just get a bath only. I get there they are trying to for add ins. I say no politely 5 times. The intake guy then goes to get her manager, she then tries to force add ons. I finally get pissed off. She is telling me that she can't bath my dog without the add on. I tell her to show me that in writing. She then walks it back & took my dog in. These are shady unlawful tactics to get extra money out of customers. I not the one. I'm going to corporate.

If you can help it just go to a different location because this PETCO location will lie about the availability of your order you already for, the manager does not even rectify their mistakes and will cancel your transaction without prior notice even you have already made an agreement about your paid order. This location will not do anything, i repeat not do anything to correct their mistakes and will even blame the customer for the fallout of order, The manager has no idea what he is talking about and does not know how to offer options, in other words the manager does not know how to run his store. I have been a customer of this location for only 3 years, 10 years with Sabo Rd location but 4431 is the worst, just hoping my conversation with the manager is recorded because he lied about everything we agreed with on the phone.

Took my dog to petco. Had an appointment with "the most experienced groomer, 20 years experience". Discussed my prior experience at a different petco, told her that the dog was shaved, not trimmed, and that I wanted dog bathed, and his "feathering" trimmed and shaped. Came back to find my dog completely shaved. No feathers,, very uneven, clearly, no scissor was used, just a shaver every where. Lost all of his personal look. Terrible job. Did not listen at all. Her response to my dissapointment, "but I did just what the last groomer did"

Had a appointment for my Australian Shepherd to get a bath, nail trimming, ear cleaning at 10; 30 am today aug. 6th 2020. When I arrived for my appointment on time there was a Yorkie on the table getting groomed. I asked is my Aussie next for my 10; 30 appointment. The groomer said no another dog is ahead of yours. I asked what time was the other dogs appointment. The groomer would not answer but said the other dog bites so needs to be next. What does a dog that bits have to do with having to be next? I asked how long then would it be before she could work on my 10; 30 appoint till my dog was done. The groomer said 2-3 hours. I cancel my appointment. A 10:30 appointment for a dog bath should not take 2-3 hours.

I was having to order it at Chewy.com but when I found out Pet Smart sells it I was very happy. Now I just drive over, pick it up and I'm done. And the staff in Corona is very helpful with what ever I have needed so Thank you very much. Trying to come up with 100 characters is hard so I'm just very happy with Pet Smart. Hope this is enough to send through. Thank you thank you thank you thank you thank you thank you thank you

Stop selling tiny betta fish tanks and keeping them in cups! This is cruel and inhumane. You say that you keep animals in their natural habitat, that's a lie. If so you'd have them in divided tanks with a heater and filter and sell 5+ gallon tanks for them. Stop abusing these beautiful animals for profit!

Very bad experience at the Clinton Petco today. The last time I took Sadie in, 3 weeks ago, I took her to get her shots. I signed her up for the thrive plan because they gave me a coupon for a free visit. They also told me that the entire thriveplan would be included in the total of my charge. I paid $251. I had to get her a booster shot today. And they tried to charge me $40 when they told me what I was there three weeks ago that it was going to be included because she was on the thrive plan. When I asked about it she told me she didn't know what I was talking about and it was going to be $10 a month for the thrive plan and $40 for today's visit. Waiting for a manager to call me back on Monday. If I don't get the resolution I need, Petco can go screw themselves

We ordered dog food and had it on auto ship every 3 weeks. Last week it was supposed to be shipped 10/4. Now on 10/6 my dogs ran out of food. I called customer service and they told me the store was out of stock. (Which was a lie) while they had me on hold I called the store from my husbands phone and asked them if they had the food in stock. By that time the customer service rep who just told me they called the store and were told they where out of stock the gentleman from the store told me on speaker phone they were not out of stock, and they were not out of stock on that food for quite a while. Customers service then told me they would contact the store and it would be on my door step the very next day. That call took place 10/9. So on 10/10 the food still did not arrive. I drove a half hour to the store and bought a small bag. Hopefully it comes tomorrow but I highly doubt it. Don't sign up for reoccurring shipments because your pet will starve before you get your order. I'm switching their food to something that isn't a pet I brand so this won't happen anymore. Buyer beware don't rely on them to have your shipment when you need and their customer support will lie to try to get out of being at fault or make the mistake right.

I somehow got on the Petco email list (probably when I ordered online) and they send as many as 5 emails ads every day. I've tried repeatedly to 'unsubscribe', and my 'account' shows that I am unsubscribed, but the emails keep coming. I've talked with customer service reps, their online support rep, and all assure me that I am unsubscribed - but the emails keep coming. I can't get off their email list and their ads fill my email box every day. Frustrating!

This company has fired employees, stripping away desperately needed health benefits and income, during Covid and the country's financial crisis. Their reasoning is not based on severe issues such as violent behavior or customer treatment, but because of the smallest of issues (ex: a beta recently pooped in it's water, or a fish had new water (which comes out of the tap cloudy until it settles) and the water hadn't crystallized yet. These things are enough to take away security and healthcare from American citizens. It doesn't matter that the people affected are immunocompromised, or that newborn infants will be stripped of their health coverage during Covid. It doesn't even matter that the people fired were not the ones "at fault" since the employees you could say were responsible are still there. It doesn't matter that the ones fired had taken steps to try to fix the issues.

Bought a saltwater fish and tried to return it. Manager said they don't guarantee or do returns on saltwater fish. He also said they could rehome it for me. The people that work in the department doesn't know anything about the fish. There is no signs that tells you that you can't return. But I can leave it with them to resale it again. Do I have stupid written on my forehead. Stay away from the Burleson tx store. They are a ripoff