Not quite sure how anyone could have a negative experience with reptilecity to be honest. I have placed 4 orders from them and received everything within 3-5 days and was sent a tracking number as soon as the order so I made sure to be home. Every reptile was well fed upon arrival and I have not had one die on me. If one of your reptiles does die you should look your own habitat and the care you give and not blame what I think is a great place to buy online.